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Oracle E-Business Suite Release 12 Stability & Support Information

Find answers to FAQs about the stability of EBS 12, customer implementations, and Oracle's readiness to support your project. Learn about rigorous quality control, testing efforts, and early adopter experiences.

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Oracle E-Business Suite Release 12 Stability & Support Information

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  1. E-Business Suite Release 12 April 2007

  2. “EBS 12 is so new, is it stable?” “Are any other customers implementing EBS 12?” “Is Oracle ready to support my EBS 12 project?” Frequently Asked Questions

  3. EBS 12 is a high-quality, feature rich, thoroughly tested release. Early adopters are experiencing this first-hand. Specifics include… • Rigorous Quality Control Processes • Thorough Extended Testing Efforts • Pre-Release Customer Testing Results • Positive Early Adopter Experiences • Structured Codeline Maintenance • Additional Resources

  4. Rigorous Quality Control Processes • Before EBS 12 was released • Strictly enforced scope / change control process • Repeated, thorough system test cycles • Weekly senior executive review of key metrics against goals • Formal Entrance / Exit criteria for testing phases • Formal Release Readiness Review prior to release • Since EBS 12 was released • Weekly senior executive review of key metrics against goals • Structured, consistent approach to maintenance deliveries

  5. Thorough Extended Testing Efforts • In addition to standard internal QC cycles, additional groups within and outside of Oracle augmented the overall testing efforts. • Participating groups included: • Oracle Consulting • 100+ resources conducted pre-release testing • Strategic Partners • Experienced resources from Accenture and IBM Global Services conducted pre-release testing • Oracle Support • 200+ resources conducted pre-release testing • Upgrade and testing of Accelerators (Accelerators.Oracle.com) • Language / Translations testing • 930+ person days across 3 representative countries • Oracle’s Demo Team • Multiple passes of upgrade and functional testing • Oracle’s IT Group • 4 rounds of testing between August 2006 and product release

  6. Pre-Release Customer Testing Results • Testing conducted on current copy of production environments from 2 existing customers • All EBS product categories represented: Human Resources, Financials, Supply Chain, Procurement, Projects, CRM • Complex technical configurations tested, including RAC and SSL • 12 upgrade test passes completed • 100+ issues identified and resolved • Functional validation completed for key products / processes • Validation of and improvements made to upgrade doc • Additional upgrade testing and performance tuning was conducted on 4 in-house customer databases

  7. Positive Early Adopter Experiences • More than 225 customers are actively working with EBS 12* • More than 975 customers have downloaded EBS 12* • Through the Strategic Implementation Program and other early adopters, Oracle is engaged with 15+ customers that will go live between April 2007 and February 2008 • These customers provide broad representation across: • Geographies: APAC, EMEA, US, Latin America • Industries: Public University, Energy, Manufacturing, Process Manufacturing, High Tech, Communications, Financial Services, Media, Consumer Goods, Transportation • Company Sizes: 1500 to 50,000+ employees • Operating Systems: Linux, AIX, HP-UX, Solaris • Products: HR, Financials, Procurement, Supply Chain, Process Manufacturing, Projects, CRM * Statistics are as of April 5, 2007

  8. Positive Early Adopter ExperiencesEBS 12 Go Live Target Dates (based on information provided by customers as of April 2007) 1500 ee Energy company Products: HR, Fin, SC, CRM; Geo: APAC 50k+ ee Food Service company Products: Fin, Proj, Procurement; Geo: EMEA 1500 ee Energy company Products: HR, Fin, SC, CRM Geo: APAC EBS 12 Released Mfg / Consumer Goods company Products: Fin, SC; Geo: US 50k+ ee High Tech company Products: CRM; Geo: US Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb High Tech company Products: Fin; Geo: APAC 50k+ee Mfg and Services comapny Products: HR; Geo: US 6000 ee Public University Products: Fin; Geo: US High Tech company Products: Fin, SC, CRM; Geo: US 4500 ee Process Mfg company Products: HR, Fin, SC, CRM; Geo: US 8000 ee High Tech / Communications company Products: HR, Fin, SC, Proj, CRM; Geo: US Financial Services company Products: Fin; Geo: US 50k+ ee High Tech / Consumer Prod company Products: HR, Fin, SC; Geo: APAC 50k+ ee High Tech company Products: CRM; Geo: US 7000 ee Transportation company Products: HR, Fin, SC; Geo: LATAM

  9. Structured Codeline Maintenance • Clear separation between maintenance and new features • Deliver new features in new releases (ex. 12.1) • Deliver maintenance in regularly consolidated, high quality rollup patches (RUPs), released on a predefined schedule • Consistent, Predictable Maintenance Policies • One-off patches will be automatically available for P1s and escalated P2s • All other fixes (including one-offs) will be delivered in RUPs • RUPs published on consisten schedule, synchronized with CPU postings • RUPs will be released suite-wide and by product family • Customers are recommended to: • Take the suite-wide RUP, if practical • Go live on the latest possible codeline (12 + latest available RUP) • Develop a strategy to stay current on maintenance after go live

  10. Additional Resources • Transfer of Information Trainings • Recorded 11.5.10 to 12 delta functionality sessions • Available for both technical and functional content • https://metalink.oracle.com/metalink/plsql/f?p=130:14:1086811463117901662::::p14_database_id,p14_docid,p14_show_header,p14_show_help,p14_black_frame,p14_font:NOT,401740.1,0,0,0,helvetica • Advisor Sessions • Live and recorded sessions on specific topics relating to 12 • MetaLink note 398877.1 • Or see slide notes for navigation instructions • Documentation Library • Full set of technical and product documentation for 12 • http://download-west.oracle.com/docs/cd/B40089_02/current/html/homeset.html

  11. <Insert Picture Here> Sean Malinski Accenture Partner, Global Business Solutions - Oracle Practice “As a strategic partner, Accenture participated in system testing for Release 12—giving Accenture insight into the direction of Oracle products and services, and influence and shape features and functionality our clients desire. This close collaboration also provides Accenture with tremendous knowledge and experience as we support our clients in upgrading to Release 12.”

  12. <Insert Picture Here> Carolyn Carter Director of Global Oracle Accounting, Emerson Process Management “Centralization of subledger accounting rules would minimize set up and maintenance, providing greater financial control, and enforcing a consistent approach for true global accounting.”

  13. <Insert Picture Here> Brian A. Mitchell IBM Global Business Services Worldwide and Americas Oracle Practice Lead Executive “The new financials architecture will enable our joint clients to work globally to be more competitive, think globally to make the right decisions, and manage globally to lower cost and increase performance.”

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