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ADR in Consumer Disputes in the Czech Republic

ADR in Consumer Disputes in the Czech Republic. Dr. Martin SVATOS World Forum of Mediation Centres. Consumer disputes in the EU. one in five consumers in the EU encountered problems buying goods or services (2010) financial losses estimated at 0.4% of the EU's GDP Estimation :

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ADR in Consumer Disputes in the Czech Republic

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  1. ADR in Consumer Disputes in the Czech Republic Dr. Martin SVATOS World Forum of Mediation Centres

  2. Consumer disputes in the EU • one in five consumers in the EU encountered problems buying goods or services (2010) • financial losses estimated at 0.4% of the EU's GDP • Estimation: • if EU consumers can rely on well-functioning and transparent ADR for their disputes they could save around €22.5 billion a year, corresponding to 0.19% of EU GDP.

  3. Alternative to what? • Litigation of Consumer disputes in Czech Republic • Average length of proceedings in Civil cases - 559 days (2012) • Denial of justice?

  4. Paradox of consumers • The more they need mediation the less they know about it

  5. The Consumer ADR Project • launched by the Ministry of Industry and Trade of the Czech Republic • 2008-2011(?) • Three forms of ADR • Qualified Advice • Mediation • Arbitration

  6. Results • 3633 cases submitted • Resolved by Qualified Advice- 873 • Resolved by mediation - 163 • Arbitration - 3

  7. Mediationcases • 163 • 133 agreement • 30 noagreement • 81,59 %

  8. New mediationlaw • Act on mediation No. 202/2012 Coll. • No Consumer Dispute provision • Scope: This Act regulates the performance and effects of mediation conducted by registered mediators. • Registered mediators • 22 • 17 focusing on Consumer disputes

  9. FutureofMediationof CD • Directive on Alternative consumer dispute resolution Procedure completed, awaiting publication in Official Journal • ODR Regulation

  10. Thank you for your attention Dr. Martin SvatošMediatorandArbitrator svatosmartin@forarb.comwww.forarb.com Vyšehradská 49128 00Prague

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