Philippe Rogge Microsoft Belgium & Luxembourg

1. Philippe Rogge Microsoft Belgium & Luxembourg

2. People Drive Business Outcomes

3. Increasingly demanding environment Consumerization of IT Consumerization of IT Consumerization of IT Infrastructure Cost and Complexity Infrastructure Cost and Complexity Infrastructure Cost and Complexity Rise of the Cloud 80% of large enterprise IT managers are at least in trial stage for cloud computing initiatives 70% of IT budgets is spent maintaining inflexible & siloeddata center equipment 70% of IT budgets is spent maintaininginflexible & siloed data center equipment 70% of IT budgets is spent maintaining inflexible & siloeddata center equipment 70% of IT budgets is spent maintaininginflexible & siloed data center equipment 11% of information workers visit socialnetworking sites for work 84% of organizations have a remoteworkforce 4 million millennialsenter the workforce each year 84% of organizations have a remoteworkforce 84% of organizations have a remoteworkforce 84% of organizations have a remoteworkforce 11% of information workers visit socialnetworking sites for work 11% of information workers visit socialnetworking sites for work 11% of information workers visit socialnetworking sites for work Diverse and Distributed Work Diverse and Distributed Work Diverse and Distributed Work Multigenerational Workforce Multigenerational Workforce Multigenerational Workforce 4 million millennialsenter the workforce each year 4 million millennialsenter the workforce each year 4 million millennialsenter the workforce each year 80% oflarge enterprise IT managers are at least in trialstage for cloud computing initiatives

4. The world is changing.

5. What is the New World of Work? • The New World of Work is a vision : • That creates a win-win situation for employer & employee by enabling people to work in a more flexible enjoyable way. • That provides the employee with the Tools/Solutions they need to be successful in their organization.

6. Disruptions on the horizon or around the corner

7. Connected value chain in the old economy ISO 9000 Certified

8. Business expansion in the old economy

9. business expansion in the new global economy

11. Innovation @ P&G: R&D?

12. The World Is Flat “The best companies are the best collaborators. In the flat world, more and more business will be done through collaborations within and between companies, for a very simple reason: The next layers of value creation—whether in technology, marketing, biomedicine, or manufacturing—are becoming so complex that no single firm or department is going to be able to master them alone.” 14

13. Extranet Internet To maintain a competitive advantage… …we will have to make collaborationwith colleagues down the corridor or around the world as natural as working alone Enterprise Division Team Individual

14. Exploration of the knowledge gap

15. Rethinking knowledge work • Free Access model vs. Structured provisioning of knowledge. • ... Only 16% of content is posted where others can find it ... http://www.mckinseyquarterly.com/Organization/Rethinking_knowledge_work_A_strategic_approach_2739

16. The War for Talent DemographicoverviewBelgianPopulation 1984 Digital Natives Facts • George Orwell – 1984Winston Smith, a functionary at the Ministry of Truth, whose work consists of editing historical accounts to fit the government's policies. Big Brother is watching you! • Launch of the Macintosh and Windows 1.0 • The end of the C:\DOS\>_ • The beginning of consumerization of the PC • People born >1984 have always had computers and internet in their lives • They work differently – your kids and yourself • They escalate a chat to a call to a video call with one click • They communicate across the globe as seamless as across the table • When they type 3 words in Bing or Google they find more information then they can handle – on any topic! • Compare and contrast with what is happening in your companies. • Are we imposing them to be inefficient? • They are entering our companies • In 3-5 years they will be running our companies • Will they bring a mind set change? X C:\DOS\ > _ ...but they are a rare commodity X

17. Recruitement Today

18. Your Reaction Please ? It is not about finding the right people... ...but will they select your company to work for?

19. Consumerization of IT • 4 Rules of the new normal: • Zero tolerance for digital failure • Good enough beats perfect • The era of total accountability • Abandon absolute control • “IT Departments will have to adapt to a world where they no longer introduce new hot technology, but where they will have to play catch-up to what their employees are using in their homes and find completely natural.”

20. IT/Business Alignment

21. Organization structures change Business process Organizational shape Workplace Technology 1928 2000+ Traditionals Boomers Xers Yers

22. What can we do ?

23. Culture : (re) - Invent Big Challenges Open and Respectful Integrity and Honesty Passionate Self Critical Accountable

24. Culture : (re) - Invent Big Challenges Open and Respectful Integrity and Honesty Passionate Self Critical Accountable

25. Location: (re) – Think Virtual AnywhereAnytime @ AnyDevice In the “office” Alone Together Physical

26. Jason Fried: Why work doesn't happen at work

27. This is not about technology

28. Unified Business Platform Unified Communications Business Intelligence Enterprise Content Management Collaboration Enterprise Search Microsoft Business Productivity Infrastructure Best Productivity Experience Across PC, Phone, Browser IT Choice and Value Online Service On-Premises

29. New World Of Work – Basic Demo Demo Steps • Upgrade conversation e-mail -> Video Converence. • Record Video Conference (Training) • Schedule Kick-Off meeting for project team. (Meeting site + Project Site) • Project site • Tasks -> Project • Shared Documents • Workflow • Data Connection Library • Excel Services report • Windows Phone 7 • IRM • Search Content People Benefits • Take Control of your Inbox • Optimize your Meetings • Make Better Decisions to React Faster • Relevant information at your fingertips • Transform your Business  Communications • Connect People with Social Computing • Prioritize and Collaborate on Projects • Enable your mobile workforce

30. Role of HR

31. HR will not stop ... • Generation Y collaborates differently • Employees are unproductive in traffic • Employees with kids want to spend time for their kids at the moments important for the kids • War for talent brings the need forward to tap in very diverse workforces • More Single parents (divorses) need to reorganise • Grandparents less available because still working • Knowledge gap creates a more “adult” workforce • Whether we like it or not work and life becomes more one • We have to work longer • ...

32. HR will still do ...

33. HR needs to drive change on

34. Role of HR

35. Role of HR

36. Real connection between people

37. Stay Connected When Away from the Office Office Web Apps SharePoint Mobile SharePoint Workspace Access Anywhere Access Anywhere Screen Shots (Click to Expand) • SharePoint Workspace 2010 helps provide offline access • SharePoint Mobile 2010 improves viewing of SharePoint UI artifacts and viewing and editing of Office content • Office Communications Server provides improvements in instant messaging/presence, voice, conferencing including application sharing • Office Web Apps supplement the Office desktop clients so that content can be created, viewed and modified using the Web browser and mobile phone Mobile Mobile Share with your Contacts Editing Viewing Custom lists Efficient sync of changes only Select content to take offline Interact with Office content Navigate doc libraries and LOB data Search people Team Site Team Site Ribbon UI SharePoint Workspace Budget Report Proposal Proposal Proposal Office web apps Application Sharing Better Informed Managers Better Informed Managers Attendee view is clear and consistent SharePoint Mobile Start sharing from right within Office applications • Potential savings/efficiency gains: • Save time and meet deadlines by enabling workers to be productive when working remotely (working from home, recruiting, or other) Scenario 042 440 5280 Offline Access Offline Collaboration Offline Collaboration Pre-Beta Application Sharing screenshots, subject to change with release of Office Communicator & Office Communication Server “14”

38. Tracks skills and build relationships “Buzz” • SharePoint 2010 Social Computing capabilities and improved search help employees find experts and stay aware of content produced by peers Colleague News • Potential savings/efficiency gains: • Reduce rework by more quickly finding expertise Topic tracking and expertise

39. Role of HR

40. Offer the possibility to take online training remote

41. Workflow new Hire Save to SharePoint Metadata Capturing • Workflow, approval, versioning and audit control - Initiate HR workflow processes without IT support • Forms automation - collect candidate, evaluation, new hire, and other information in electronic forms with InfoPath Share and Collaborate Authoring Context & Presence Backstage Kickoff Workflow • Potential savings/efficiency gains: • Reduce time and effort to set up new hires • Reduce paper costs and fewer data entry errors with validation InfoPath

42. HR Web

43. Role of HR

44. Social networking & recruitment

45. HR Processes – Performance Management Pay for Performance Performance Review Commitment Setting July/August Feedback Feedback 1:1 Meetings Realign Commitments as necessary 1:1 Meetings Realign Commitments as necessary Ongoing January - March Feedback Feedback Mid Year Career Discussion Ongoing focus on performance all year

46. HR Process – Performance Management

47. Role of HR

48. Legal - Protect Sensitive Information RMS protection can be triggered based on sender, DL, or keywords Apply RMS policies automatically using Transport Rules Transport Protection Rules - apply Information Rights Management (IRM) policies to both e-mail and voice mail messages, after they have been sent, based on a range of message content criteria Exchange Transport Rules Apply Do Not Forward, Internet Confidential or official RMS template • Potential savings/efficiency gains: • Reduce risk of confidential information getting to unauthorized people Protect Workbook from Backstage

49. Conclusion

50. Benefits • HR perspective : • More enjoyable place to work. (Positive Impact on Recruitment & Retention) • Better Work/Life balance with attention for children & family • ... • Finance perspective : • From 12m² to 9m². • Reduction Travelcost • More productive environment (Forrester TEI Study*) • ... • Business : • Image of the company • Faster Time to Market (Forrester TEI Study*) • Better Decisions (Forrester TEI Study*) • * http://sharepoint.microsoft.com/businessproductivity/why-microsoft/pages/value.aspx Total Economic Impact of Unified CommunicationsForrester Study Shows >500% ROI in 3 Years