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NADE National Training Conference “Riding the Tide Of Change To Program Excellence” Ruby Burrell

NADE National Training Conference “Riding the Tide Of Change To Program Excellence” Ruby Burrell Associate Commissioner Office of Disability Determinations September 13, 2010. Thank You. Improved Accuracy. Hard Work. Increased Productivity. Performance Excellence. Customer Service.

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NADE National Training Conference “Riding the Tide Of Change To Program Excellence” Ruby Burrell

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  1. NADE National Training Conference “Riding the Tide Of Change To Program Excellence” Ruby Burrell Associate Commissioner Office of Disability Determinations September 13, 2010

  2. Thank You Improved Accuracy Hard Work Increased Productivity Performance Excellence Customer Service Dedication Commitment

  3. How Did We Get Here? • Aging baby boomers • Unexpected economic downturn • Surge in initial claims • Need to create additional capacity

  4. Where Are We Now? SSA National Resources Extended Service Teams Federal Processing Components Arkansas EST Disability Processing Branch Mississippi EST Disability Processing Unit Virginia EST Office of Central Operations Oklahoma EST OMVE FY 2010 = 93,900 FY 2011 = 175,200 FY 2012 = 197,900

  5. National DDS Progress

  6. National Staffing Growth

  7. Where Are We Going? • Budget Outlook • Disability Case Processing System (DCPS) • Electronic Case Analysis Tool (eCAT) • Health Information Technology (HIT) • Single Decision Maker for QDD/CAL • DDS Security • Continuing Disability Investigation Unit (CDI Unit)

  8. State Freezes & Furloughs Oregon Wisconsin Michigan California Ohio Kentucky Nevada Connecticut Rhode Island Arizona Maine Hawaii

  9. Interactive Furlough Map

  10. Questions & Answers Visit ODD’s website: http://co.ba.ssa.gov/odd/ Thank You!

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