Kerala’s eGovernance Roadmap From Automation to Transforming Governance

1. Kerala’s eGovernance Roadmap From Automation to Transforming Governance Dr. Ajay KumarSecretaryDepartment of Information TechnologyGovt. of Kerala, India October 9, 2009

2. About Kerala • 100% broadband in all villages • Highest tele-density • Highest mobile penetration • Highest PQLI

3. Core IT Infrastructure

4. State Data Centres << HomeNext >> • Existing State Data Centre • First Data Centre by any State Government. (2003)‏ • State-of-the art Tier III Infrastructure (99.75%) • 5000 sq. ft. • About 150 servers with multiple applications. • Co-hosting for PSUs and other Government organisations

5. State Data Centre << HomeNext >> • Managed by TCS • Server sharing •  Server co-location •  SAN based mass • storage • Automated backup •  44MBPS backbone • bandwidth •  Mail services •  Web services •  Enterprise Management • System •  Help desk

6. New State Data Centre << Home • Another 5000 sq. ft Tier III facility. • To supplement existing facility. • RFP released in September 2009. • Estimated cost: Approx. Rs 60 crores • Location: Technopark, Trivandrum.

7. Wide Area Networks << HomeNext >> • Kerala State Wide Area Network (KSWAN)‏ • Covers all 14 districts. • Base stations at 152 blocks with • wireless connectivity of 10 kms. • 1,500 additional remote locations. • Operational at the BHQ level • 3 nodes: at Trivandrum, • Kochi, Kozhikode MPLS backbone of SII Link to districts Link to blocks

8. Wide Area Networks << HomeNext >> • Malappuram District WAN • Secretariat WAN • 3500 nodes • NMS • Vikas Bhawan and Public Building WAN (RfP issued) • District WANs proposed for all districts (RfP to be issued in October 2009)

9. Akshaya The Kerala CSCs

10. Bridging digital divide Nearly 2200 Akshaya centres all over Kerala. Recognized as CSCs by GOI Atleast two centres in a panchayat Began as e-literacy campaign in Kerala Evolved as a hub of e-services Akshaya

11. Akshaya Centers Akshaya Centers 276 in Malappuram 2150- Total in Kerala ONE e-CENTREcovers about 2-4 sq. KMs serving 1,500 -3000 households 5-10 PCs Peripherals IT trained Personnel Connected communities Internet

12. No. of Akshaya Centers

13. E-Literacy • Total trained 33.22 lakhs • Cent percent literacy achieved in Mallapuram, Kannur, Kozhikode, Trichur, Kasargode districts. • Income for Akshaya entrepreneur Rs. 120/ trainee

14. VAT Returns Filing • Started w.e.f. Jan 1, 2009. • 1500 Akshaya Centres in 14/14 districts involved. • 10 different returns filed. • AKS income Rs 21/ return

15. Started in January 2006 in Mallapuram district. • August 2007 expanded to 8/14 districts. • March 2009 expanded to 14/14 districts • Provides facility to remit all utility bills • Akshaya entrepreneur gets Rs 4 to 5 per transaction.

16. E-Krishi << Home • Market driven Agricultural Initiative through IT enabled Agri Business Centres in Kerala State • Farm Advisory Services • Agri Market Information • Resource Library • Trade Centre with toll Free numbers • Farmers database

17. Transactions

18. Scaling up of the project

19. Services

20. Other Shared IT Infrastructure

21. Fast, Reliable, Instant, Effective Network for Disbursement of Services A single window ‘no queue’ integrated remittance centre where citizens can pay all taxes and other dues to the Government 9am to 7pm-service including Sundays FRIENDS << Back

22. Citizen Call Centre << Back • Call (# 155300)‏ • Located at Trivandrum- caters to whole state • Revenue, Civil Supplies, Motor vehicles, Kerala • State Electricity Board, Kerala Water Authority, • Universities etc • About 25,000 calls per month. • Complaint registry available. • 24x7

23. FOSS based Geographical Information Portal - Government Offices Integration of map information on to the websites Information presented in interactive manner Use of dynamic maps Distance and area measurement facility My location facility Shortest path finding facility Integrated Government Services Gateway

24. Users can add location – Wiki Model Simple search and advanced search facility Service through mobile phones, touch screen kiosks etc. Current Status The project is ready for launch within 2 weeks. Integrated Government Services Gateway

25. Integrated Government Services Gateway

26. Officers responsible for official emails. Archival for 10 years Unlimited storage. Open Source Official Email System << Back

27. 19 VC locations 24-hour service Over 4 years Around 500 VCs every year Video conferencing << Home

28. Sub CA for providing digital signatures Service Delivery Gateway State Spatial Data Infrastructure E-procurement Mobile Infrastructure IT Infrastructure (under development)

29. IT for Development

30. Local Language Computing My computer my language

31. Malayalam Computing • Bridging digital language divide • Focus on training and awareness creation • Train Master trainers (Akshaya) / Hardware vendors • Train students / teachers / public • Creating websites/blogs in Malayalam

32. Malayalam Computing Policy Initiatives • Standard Malayalam font • All Government websites to have Malayalam version

33. Malayalam ComputingCapacity Development • Inauguration • Posters/ Keyboard stickers/ Booklets • Enable Fest • Road Shows • Public awareness campaigns • Advertisement Films • Documentary, Tutorial Videos etc. • Campaign started in 7 districts. Will be extended to all 14 districts

35. Malayalam ComputingCampaign … so far • More than 1000 Training programmes held • More than 70.000 persons trained

36. Malayalam ComputingContent creation • Ente Gramam websites • English - Malayalam, Malayalam - English Dictionary and Thesaurus with 5 lakh words • Malayalam blogs for all colleges and schools • Digitizing old Malayalam books

37. Malayalam Computing Ente Gramam << Home Status • Kannur district • Funded by UNESCO & KSITM • All local bodies in Kannur District • Roll out to two other districts (Malappuram & Kollam) • Local Content • Local Language • By Local People

39. ICT for differently-abled: INSIGHT << Home • Train visually challenged on ICTs to help • them earn better livelihood. • Free and Open Source based • Orca • Initiated in March 2007. • INSIGHT ICT Centre in Trivandrum • Pilot successful. Roll out in Mallapuram, • Thrissur, Kasargod, Ernakulam and Kannur Website: http://insight.kerala.gov.in

40. Documentation of Traditional knowledge Intellectual property management Offer prizes at state level competitions of grassroots innovators To motivate a culture of creativity and innovation in society Kerala Innovation Foundation -KIF << Home

41. Convergence of all the available forms of Communication to redress the grievances of the citizens. Automation of Chief Minister’s Grievance Redressal Cell Sutharya Keralam

42. Applications Standardized Across All Departments

43. SPARK Payroll and Personnel Management Software << HomeNext • Payroll and personnel management • 5.25 lakh Employees • Data Entry for 3.5 lakh employees completed. • More than 75000 employees in 1200 salary processing offices • Mandatory implementation in all Departments during FY 2009-2010 Website (http://www.info.spark.gov.in/)‏

44. << Home

45. Digital Workflow-MESSAGE << Home • Paperless Organizations: KSITM, KSUDP, KSITI, Akshaya, Callcentre, Food and Civil Supplies. • Departments in Secretariat to use MESSAGE: Finance, PWD, Higher Education, IT, NORKA and co-operation

46. The CITIZENS can obtain online information about the current status of their petitions submitted to the government. The OFFICERS can obtain online information about the movement of files related to their subject, office, department or ministry under the government. The GOVERNMENT obtains an advanced information support system that facilitates more efficient administration. File Tracking using IDEAS << Home

47. Asset Management System- Aasthi • Automated e-Inventory management of computers and related equipment • Open source based application • Implemented in Kerala State IT Mission • Implementation commenced in Secretariat • Roll out envisaged thereafter.

48. Websites on Content Management Framework • Over 200 websites and portals. • All Ministers have websites • All panchayats have webpages • Free and Open source based initiative to migrate all Government websites to CMF. • All websites being migrated to State Data Centre

49. Dr. SMS m-health Application • Enables citizens to use mobile phones to get information on health resources • Provides the user with a comprehensive list of medical facilities available in their locality, like doctors or hospitals having expertise in various medical disciplines

50. Dr. SMS m-health Application Implemented in 7 Districts – Kozhikode, Kannur, Thrissur, Alappuzha, Ernakulam, Idukki and Kasaragod districts A web portal and GIS based interface is ready; available at www.drsms.kerala.gov.in