Doing Business with MITIE

1. Doing Business with MITIE 8.30 – 9.00 Registration and networking (breakfast rolls and drinks served) 9.00 – 9.15 Welcome and Overview of the latest news from the Supplier Development Programme and MITIE 9.15 – 9.45 Doing Business with MITIE MITIE overview in Scotland Supplier on-boarding (and MITIE’s drivers) 9.45 – 10.00 Questions

2. Group structure MITIE Facilities Management Technical Facilities Management Property Management Asset Management Overseas FY2011 Revenues £882.2m £437.1m £509.7m £62.4m £25.0m • Total security • management • Cleaning • Catering • Document • management • Reception & front • of house • Landscaping • Pest control • Waste & • environmental • Integrated FM • M&E engineering • maintenance • CarbonCare • energy services • Lighting • Mobile multi-site FM • Building • management • systems & controls • Compliance • services • Property • maintenance • Building • refurbishment • Roofing • Painting • Interior fit-out • M&E engineering • installation • Solar PV panels • Insurance claims • management & • repairs • Decentralised • energy centre • development • Low carbon data • centre development • Renewable energy • integration • Energy services • company (ESCo) • management • Community • infrastructure Energy Services 2

3. Scotland: Experience and Economic Footprint Major Public Sector Clients Scottish Government Scottish Parliament Scottish Prison Service Scottish Police Service Authority Crown Office Procurator Fiscal Service NHS 24 Historic Scotland Scottish Natural Heritage Scotland College Members Scottish Water Royal Mail City of Edinburgh Council Edinburgh International Conference Centre Major Private Sector Clients Standard Life Royal Bank of Scotland Lloyds Banking Group Rolls Royce Santander Cable & Wireless Diageo John Lewis Oracle The Cooperative Group Registered in Scotland Investors in People employer We employ 8,000 people in Scotland We have over 500 contracts, across the length and breadth of Scotland Delivering Services to over 3000 buildings Community investment – construction skills centres and Academies, the Scotland Real Apprentice Programme, Working Links Head Office facilities in all the major Scottish cities – Edinburgh, Glasgow, Aberdeen and Inverness Aberdeen & North£40m Edinburgh & East£100m Glasgow & West£60m

4. Standard Life • Standard Life Edinburgh footprint – 7 buildings, 7500 employees • Scope of Services • Cleaning & soft services contract commenced March 08 • Catering contract commenced August 08 • 24/7 manned Security contract commenced March 11 • Contract value • Catering – £5 million • Cleaning & Soft Services - £1.7 million • Security - £1 million • MITIE employees - 275

5. PFI Scotland • PFI stands for Private Finance Initiatives and has been available for use by the Local Authorities for approximately 10 years. MITIE successfully hold PFI Contracts throughout the UK. • Scotland – 48 School Campus’s • North England – 20 Schools Campus’s • South England – 28 School Campus’s • Services provided by MITIE directly or by Service Partners under the 25 to 30 year contract terms are:- Mechanical & Electrical Catering Life Cycle Management Grounds Maintenance Pest Control Minor/Small Works Security Cleaning FM Management Janitorial Energy In-house Engineering • MITIE PFI Scotland supports the Local Authorities in the management of circa £800m Educational Assets across the following regions :- Argyll & Bute West Lothian Falkirk Highlands South Ayrshire Edinburgh East Ayrshire Perth & Kinross North Ayrshire

6. RBS Contract Overview • MITIE Awarded RBS Approved Supplier Status 2011 • Scope of Services • Asset based repair & maintenance contract (49,000 assets) • PPM, Comprehensive, Energy, Projects, Fabric • Data Centre Resource • M&E, HVAC, A/C, Gas • High Voltage management and maintenance • Data Centre Resource • Fabric repair • Geography • 29 buildings Glasgow & Edinburgh • RBS Global HQ Gogarburn • 34 buildings North of England • All buildings are critical

7. MITIE procurement process The MITIE procurement process is intended to capture the business need. This can be driven by scope, specification, budget, or market changes. The next stage is designed to then consider the supply market capability. This process is designed to provide open and objective market evaluation. The output is establishing a contract against our standard form agreement to then sit within our contract database. Performance is then managed, measured, and benchmarked for all key supply agreements.

8. Step 2: “Consider” & Evaluation Considering and evaluating the supplier responses against the Clients and MITIE business need and expected benefits. Notifications:via MITIE Sourcing portal that defines area of opportunity for the framework supply base to respond to. Mid tender interviews process, and site visits. Tenders / Evaluations:that requests detail around supplier business competencies, bespoke operational procedures, commercials, sustainability and performance requirements. Contracts:that will reflect the type of supply being sourced via the market.

9. Step 3: “Contract” Delivery Contract management, performance and improvement. Working across various areas with priority based on client needs.

10. Next Steps … • Little Guide to Procurement • Structure, Process, Tips • Networking • www.mitiesourcing.com • procurement@mitie.com • Local / regional contacts • Questions & Answers