Enterprise E911 Presentation for:

1. Enterprise E911 Presentationfor: Martin Hickey Regional Sales Director RedSky Technologies, Inc. mhickey@redskytech.com 415-298-3479

2. Today’s Agenda • Company Background – Who is RedSky • E911 – The Problems We Address • Day to day business issues • Legislation • Other Business Issues to Consider • Political Landscape • Regulatory • Risk Management • E911 Technical Requirements • What is E911 • Call process • Network, PBX, ALI Management • Options for location management (why you need E911 Manager) • Traditional vs. IP • E911 Manager options • Product Features • Global Capabilities • E911 – Final Points • Q & A // Comments // Next Steps

3. The Leader in Automated E911 Solutions • Enterprise software company (Chicago IL HQ’s) specializing in a Patented E911 solution that provides accurate location information for all phones for emergency services. • Software & services for traditional and IP telephony • Over 200 customers, including 50 Fortune 500 companies and multiple federal, state and local government agencies • E911 Manager is the leading solution for large, distributed organizations • Single server automatically interfaces to the enterprise phone system real-time • Location identification for IP phones and traditional end-points • Emergency On-site Notification improves emergency response • Partnerships • Avaya Partner • Industry Partners – NRIC, NENA, E911 Institute, APCO

4. The Best Solution for Government & Large Enterprises • Cook County in Chicago – one of the largest governmental entities in the nation • 24,000 users; 68 PBXs • Avaya, Nortel and Centrex • Chase Bank – Facilities across multiple states • 25,000 users; 7 Avaya PBXs • Implemented in 45 days across all locations including audit services

5. The Company We Keep

6. The Business Issues & Problems RedSky Addresses

7. The Problem • Over 60 million office workers do not have the 911 protection that they have at home • If you call 911 from a high-rise or a campus, nobody knows where you are • High profile incidents continue to highlight the importance of E-911

8. Why E911? Real-Life Stories • Man Found Dead After Phone Glitch Confuses 911 UPDATED - Monday April 24, 2006 6:07am     • eVideo: 911 Error Blamed on Computer GlitchGaithersburg (AP) - An immigrant from Bangladesh was found dead at his Gaithersburg office this week, hours after he called 911 saying he needed medical help. The Washington Post reports ‘X’ phoned for help 40 minutes after he started work at a medical company in Gaithersburg on Tuesday - but almost 10 hours passed before somebody found him lying on the floor of his office. Police said an apparent phone glitch sent medical personnel to the wrong address - and, finding nothing amiss, they believed the call was unfounded.

9. Effective and Timely 911 Emergency Response is Critical on several fronts: • Business Imperative • Protection for valued corporate assets and people • Moral Imperative • Ethical responsibility to your people • Legal Imperative • Protecting the organization from liability caused by poor response to an emergency • Technology enables it • Workplace safety issues • Health • Workplace/school violence • Fire or environmental • Regulatory Requirement • Federal & State Government Legislation mandates it

10. E911 Legislation Passed & Pending– What are you Doing? Challenge: Arkansas • Colorado • Connecticut • Florida • Illinois • Kentucky Louisiana • Maine • Michigan • Minnesota • Mississippi • Nebraska Ohio •Pennsylvania • Texas •Vermont • Washington

11. What is E911?

12. Enhanced 911 Defined • Pinpoints the exact location of a 911 call for dispatchers • FLR 10 STE 1000 RM 1004 • FLR 3 6th AVE WALL • Essential for multi-floor building and campuses • Puts location information directly in the hands of emergency responders • Saves lives!

13. 9-1-1 Display ScreenWithout E911 C1-110 ESN=180 02 (469) 555 - 4400 08:33 05/29/2002 999 E JOHN W CARPENTER FRWY (469) 555-4400 PBXb IRVING TX ANYTOWN; COMMUNICATIONS ALT#= TELCO=SWBT X=0.0000000000000 Y=0.0000000000000 IRVING POLICE IRVING FIRE IRVING EMS Source: Richard Atkins, Tarrant County, TX Director of Regulatory Affairs for Tarrant county 911

14. E-9-1-1 Display ScreenWith E911 C1-110 ESN=180 02 (469) 555 - 4450 08:33 10/17/2001 999 E JOHN W CARPENTER FRWY (469) 555-4400 PBXb IRVING TX FLOOR 7 SUITE 709 BUSINESS NAME ALT#= TELCO=SWBT X=0.0000000000000 Y=0.0000000000000 IRVING POLICE IRVING FIRE IRVING EMS Source: Richard Atkins, Tarrant County, TX Director of Regulatory Affairs for Tarrant county 911

15. E911 ALI and ANIComponents • What is ALI? • Automatic Location Identification (ALI) • ALI provides the Public Safety Answering Point with the location information for emergency personnel • What is ALI data? • A format that includes • Phone number • Location, 20 characters • Business name • Street directional • Street name • Community and state

16. 911 Call Processing

17. How did the location information for phone number (312)555-1111 get into the Public Safety Answering Point’s Server? AND Who is responsible for getting it there? Well, it’s quite the Challenge to an organization as you’ll see….

18. E911: The Key Requirements • Implement ISDN PRI or CAMA • Passes ANI or unique telephone number of 911 caller • Ensures proper call routing through the PSTN • 911 center must be able to call back the 911 caller • Identifies appropriate ALI association • Establish and Maintain ALI at regional databases • Define location information for every phone • Send data to regional E911 databases in NENA format • Establish process for ongoing ALI updates • Monitor acceptance and verification to ensure accuracy • Track and store historical and transaction detail • Record of risk management and compliance • Evidence in the event of litigation • Engage the time and resources to complete the task

19. E911 Manager ALI Update ProcessWhere RedSky Comes In and Makes it Easier…

20. Three Ways to Manage Location Information • Use the station screens in the call server software • Establish network regions • Use network discovery

21. Defining Locations using the Station Screen

22. Step 2 Step 1 E911 Manager interfaces to each Call Server/PBX to import updated station location information Telecom Administrator performs MACs on the PBX Step 3 E911 Manager interfaces to the regional E911 gateways to perform ALI updates in NENA format Step 4 PSAP servers around the country receive ALI updates E911 Manager – Steps for Ongoing ALI Management

23. Challenges of E911 in VoIP Networks • Mobility – • Users can move around on the network • Location Definition – • “Real Time” location control • How precise do you describe your location? • Using Network Regions and Network Discovery

24. Network Region Architecture

25. S-011 1 00-01-03-85-2E-45 1111 Ext 1111 Network Discovery Architecture RTR/LDAP

26. E911 – Emergency On-Site Notification (EON)

27. Emergency On-site Notification

28. EON Email Notification

29. E911 – RedSky’s Ability to Handle Mobility / “Road Warriors”

30. New business issues present opportunity for you… Issue #1: The existing 911 network does not support mobility, work at home or remote offices without local 911 trunks Issue #2: Local trunks are not always cost effective or even an option depending on the type of user The solution: RedSky’s integration with Avaya and partnership with Intrado & TCS offers a solution for home office, remote office and nomadic IP phone users without local trunks: E911 Manager with Location Information Services (LIS)

31. Location Tracking – Remote office, home office and nomadic workers are tracked when they register • E911 Manager captures phone registrations and updates the call server and VoIP Positioning Center with new location information E911 Manager Location Information Services (LIS)

32. Remote users are prompted to designate new location upon login to their Avaya softphone User must select from one of four options Pre-defined locations are easily recalled and selected by the user New locations are validated through RedSky Location Information Services User can “opt-out” of 911 service by agreeing to a legal waiver

33. E911 – RedSky’s Ability to Provide a Global E911 Solution

34. E911 Globally – Factors to Understand • E911 is not a Global Standard. • Each country has its own Unique Challenges. • RedSky does have a Solution today, a way of addressing a Global issue.

35. E911 Globally – RedSky’s Solution • EON is a corporate wide emergency response system that can alert Prospect’s own Security personnel worldwide to 911 calls. • There are no geographic limitations to deploying EON. • Roadmap ahead: Canada, UK & Australia have similar E911 Infrastructures to the US. • CAVEAT: Japan & Netherlands have different Systems in place to handle 911; still, RedSky’s EON with SMS can handle these Markets.

36. E911 – Final Points

37. E911 Manager: America’s Most Complete E911 Solution • The ideal solution for Enterprises, Governments and Campuses • Automatically detects moves, adds and changes in the call server and updates regional E911 databases • Scalable to over 100,000 stations and hundreds of PBX and call servers • Supports hybrid environments of mixed major PBXs • Emergency On-site Notification improves local emergency response • Saves lives, Manages risk and Minimizes liability.

38. More Information • E-911 Requirements and Solutions www.redskyE911.com • Industry websites • National Emergency Number Association: www.nena.org • Association of Public Safety Communications Officials: www.apcointl.org Thank You! Martin Hickey – Regional Sales Director RedSky Technologies mhickey@redskytech.com (415) 298 3479