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Your Meeting Will Begin Momentarily……

Your Meeting Will Begin Momentarily……. Work Support Strategies County Leadership. Call and Webinar June 11, 2013. www.pcghumanservices.com. Agenda. Updates Data Warehouse Churn Client Surveys County Sharing County Query Questions/Concerns. Updates.

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Your Meeting Will Begin Momentarily……

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  1. Your Meeting Will Begin Momentarily……

  2. Work Support Strategies County Leadership Call and Webinar June 11, 2013 www.pcghumanservices.com

  3. Agenda • Updates • Data Warehouse • Churn • Client Surveys • County Sharing • County Query • Questions/Concerns

  4. Updates • Social Services Institute – Session Topics and Best Practices* • NC FAST Newsletter: http://www.ncdhhs.gov/ncfast/docs_program/Special%20Edition%20Newsletter%20Issue%201%20May2013.pdf • New Urban Report: http://www.urban.org/UploadedPDF/412833-New-Perspectives-on-Transforming-States-Health-and-Human-Services.pdf • Data Toolkit Version 2.1 • Task Management Webinar • ePASSUpdates* • ACA Navigators

  5. Social Services Institute Social Services Institute • October 23-25, 2013 • Applications for sessions due June 7 • WSS Track • Best Practices Awards submission due July 15 Categories: • Advancement in Staff and Leadership Development • Cost Savings Measures and/or Improvements in Efficiency • Cutting Edge Implementation of Work Support Strategies • Empowering Clients to Self-Sufficiency • Innovations in Services to Customers • Profiles in Community Collaboration

  6. ePASS Electronic Applications Statewide Total ePASS Electronic Applications to Date = 1,693

  7. ePASS - FNS Applications

  8. Toolkits • Data Toolkit Version 1.1 published Winter, 2013 • Data Toolkit Version 2.1 to be published June, 2013 (sneak peek today) • HR Toolkit • Universal Worker Job Descriptions • KSAs (Technical and Behavioral) • Posting Best Practices • Screening Tools • Interviewing Techniques • What Else?

  9. County Survey

  10. Data Warehouse: New Reports • Application Processing and Caseload Statistics by County • % Processed within 1 day • % Expedited processed timely • Expedited processing times • Active FNS and SNAP Cases - Month End • Average Days to Process an Application • FNS and Medicaid Cases with Review Dates

  11. Churn and Client Surveys

  12. That is fantastic, thanks to both of you. County Sharing Universal Workers – McDowell County

  13. That is fantastic, thanks to both of you. County Sharing Reception – Guilford County

  14. County Query Who else is doing Triage? What are your questions around Aligning Certification Periods? • http://www.ncwss.com/resources/index.html • Webinar • Q&A • Powerpoint • ehenderlight@pcgus.com

  15. Discussion

  16. Contact Sheet Judy Lawrence Erin Henderlight PCG Project Manager ehenderlight@pcgus.com (828) 214-3614 DHHS Project Manager Judy.lawrence@dhhs.nc.gov (336) 227-2063

  17. Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.com

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