Dr Mary Backhouse Chief Clinical Officer Our ‘Big Q uestions’

1. Dr Mary Backhouse Chief Clinical Officer Our ‘Big Questions’

2. Urgent CareQx) How confident are you that your GP Practice can successfully manage a medical crisis affecting you, or a close family member? • Extremely confident • Reasonably confident • Partially confident • Not confident • Uncertain

3. Urgent CareQx) If you need to access an Emergency Department (A&E) what would you consider the most important factor:(Select in order) • Location – it’s easy for me to travel to? • A range of medical specialities but not all? • Full range of all medical specialities?

4. Planned CareChoose in order of importance the areas that you think we should focus on within our planned care plan(Select in order) • Moving care pathways such as diabetes, dermatology, opthalmology and musculoskeletal care into the community • Improving GP access to diagnostics • Getting patients more involved & responsible in their care • Developing alternatives to face to face consultations • Supporting GP with specialist telephone or email advice

5. Planned CareHow can your clinician best involve you in decision making about your treatment and care?(Select in order) • Provide me with information about all of the treatment options available • Inform me about the risks and benefits of each option • Give me enough time to make my decision • Signpost me to information on the Internet or give me a leaflet which will help me to make decisions • Explain what decision making tools may help me • Make the decision for me – the clinician is the expert

6. Continuum of Adult CareWhat do you see as the key priorities of a community service ? (select in choice order) • Ensuring a joint health and social care system for adults and children, • Improving quality and innovation • Delivering cost effective, high quality care • Reducing health inequalities; working in partnership • Giving people confidence and skills in self care to stay as healthy as possible • Improving care by ensuring easy access to shared clinical information, which is up to date, meaningful and accurate • Creating an environment which promotes good patient experience

7. Continuum of Adult CareWhat do you value most ? (select in order) • Timeliness of receiving care • The organisation of services • The integration of services • The quality of care provided • The quality of information to inform your care • The experience of family, friends and carers

8. Children and Young People’s Care:Qx) Services for children and their families could be more effective and supportive if health service, social care and the education teams worked more closely together • Strongly agree • Agree • Disagree • Strongly Disagree

9. Children and Young People’s Care:Qx) The priorities for children and young people can get lost in an area where the needs of the older population are more apparent • Strongly agree • Agree • Disagree • Strongly Disagree

10. What was your favourite part of the event?Select in order • The morning presentations • The topic based workshop sessions • The whole group voting session on our ‘big questions’ for our 5 year Strategy • Question and answer time

11. How would you like us to provide you with information? • Events (like this one) • Information on the NS CCG website • Facebook updates • Regular Twitter messages • Through our Stakeholder Newsletter • Out-reach work with the local community • Updates to Healthwatch North Somerset • I don’t need to be kept up to date

12. How would you like to provide us with feedback? • Email, letter • In person contact • Social Media – Twitter, Facebook • Phone • Surveys • Events • Invite us to your important community meetings

13. Next Steps We will: • publish all materials/presentations on our website www.northsomersetccg.nhs.uk • post our event evaluation reports which will include the key messages we have heard today • At a later time, publish a “you said… we did” summary, showing how your feedback has influenced our decision making

14. Thank you