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Balanced Scorecard

Balanced Scorecard. Montreal Libraries. Context. 2002. Montreal Summit Libraries considered the hub of cultural development in a city of knowledge. Montreal Island Public Libraries Assessment ■ Consolidation plan (2005-2015) ■ City of Montreal Culture Development Politic 2005-2015

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Balanced Scorecard

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  1. Balanced Scorecard Montreal Libraries

  2. Context 2002 Montreal Summit Libraries considered the hub of cultural development in a city of knowledge. Montreal Island Public Libraries Assessment ■ Consolidation plan (2005-2015) ■ City of Montreal Culture Development Politic 2005-2015 New governance Balanced scorecard 2005 2006

  3. Libraries Assessment • Published in July 2005, the assessment showed the state of the Montreal library system. • Many deficiencies were identified: → number of employees → total floor space → collections → opening hours. Montreal designed a plan to overcome these deficiencies. This was Montreal … Consolidation plan

  4. Integrated Planning System, Norms and Libraries Performance Assessment Strategicaxes Objectives Services Citizens SOCIETY Assessment ConsolidationPlan Business Plan Results Norms LIBRARY SERVICES Relevance Efficiency Consistency LIBRARY PERFORMANCE Efficiency Expected impact • Outcome

  5. Balanced Scorecard

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