DHHS Website Redesign Project

1. DHHS Website Redesign Project

2. 100 Home Pages www.dhhs.state.nc.us —www.dhhs.state.nc.us/aging —www.dhhs.state.nc.us/dsb —www.dhhs.state.nc.us/dcd —http://www.ncchildcare.net/search.asp —www.dhhs.state.nc.us/ocs — www.dhhs.state.nc.us/control — www.governormorehead.net/ —www.dhhs.state.nc.us/oeo —http://facility-services.state.nc.us/ —www.dhhs.state.nc.us/humanresources —http://www.dhhs.state.nc.us/humanresources/emd —www.dirm.state.nc.us/dirmhome/ — wwwdirm.state.nc.us/happ/ — wwwdirm.state.nc.us/dhhsamac/ wwwinfo.dhhs.state.nc.us/olm/ — wwwkids.dhhs.state.nc.us/ — www.dhhs.state.nc.us/ltc — www.dhhs.state.nc.us/dma — www.ncmedicaidpbm.com/ — www.dhhs.state.nc.us/mhddsas — www.dhhs.state.nc.us/mhddsas/sb163 — www.broughtonhospital.org/ — www.dhhs.state.nc.us/mhddsas/DIX/ — www.dhhs.state.nc.us/mhddsas/Umstead.htm — www.dhhs.state.nc.us/mhddsas/cherry/ — www.westerncarolinacenter.org/ — www.caswellcenter.org/ — www.jfkadatc.net/ — www.dhhs.state.nc.us/mhddsas/wrightschool/ — www.ncspecialcare.org/ — www.omhhd.dhhs.state.nc.us/omhhd) — www.ncseniorcare.com/ — www.dhhs.state.nc.us/dss — www.dhhs.state.nc.us/dss/adopt — www.dhhs.state.nc.us/dss/childrensservices/ — www.ncchildsupport.com/ — wwwnc.smartchildsupport.com/default.asp — www.safesurrender.net — www.schs.state.nc.us/SCHS/ — www.vitalrecords.dhhs.state.nc.us/ — wwwdvr.dhhs.state.nc.us/ — www.check-it-out.org— www.dhhs.state.nc.us/dph/ — www.ocme.med.unc.edu/ — www.epi.state.nc.us/ — www.nchan.org — wwwslph.state.nc.us/ — www.communityhealth.dhhs.state.nc.us/ — www.eatsmartmovemorenc.com[includes nchealthyweight.com; ncwinnerscircle.com and colormehealthy.net] — wwwwch.dhhs.state.nc.us/Asthma/AANC.htm — www.nccancer.org/ — www.startwithyourheart.com/ — www.tristatestrokenetwork.org — www.ncdiabetes.org/ — www.stepupnc.com/ — www.workingsmokefree.com — http://www.communityhealth.dhhs.state.nc.us/index.htm— www.healthycarolinians.org — www.communityhealth.dhhs.state.nc.us/dental/ — wwwwch.dhhs.state.nc.us/ — www.immunizenc.com — www.nchealthyschools.org/ — www.nutritionnc.com/ — wwwwch.dhhs.state.nc.us/whs.htm — wwwwch.dhhs.state.nc.us/cay.htm -- nchealthychildren.org -- nchealthychildren.com — www.nchealthyweight.com/ — www.ncei.org — www.nccares.com — www. Getfolic.com — www. Nchealthystart.org — wwwtppi.its.state.nc.us/info/tppi.htm — www.ncnewbornhearing.org/ — www.fpg.unc.edu/~ncodh/ — wwwfsnnc.med.unc.edu/ — www.cdl.unc.edu/link/

3. Goals of the Redesign • Better customer service • Reliability of information and ease of use • Search capabilities across the site • Spanish-language content for all information geared toward NC residents • Options for navigation that are uniform across the website • Individuality at the program level • Highly accessible for all kinds of users and platforms • Don’t need to know how DHHS is organized in order to find information

4. The Four Portals NC Residents [about services and how to access them] Government[for state employees and county agencies] Providers: Our Private and Nonprofit Partners[for those we license, certify, and contract with] Researchers [publications and statistics] Utility links [available every page]: Divisions, Offices and Facilities Search A-Z Topics How to reach us Most Popular Pages [In “program pages” only] Print version [in content pages only] Quick Links [on home page] NCGov.com Hot Issues Español Birth certificates and other vital records Jobs in DHHS NC DHHS Home

5. Portal for NC ResidentsLinks to 6 topics: • Children: Subtopics and program links include: child care; child support; child protection; child health; adoption; Health Choice, foster care, education • Families & Adults: Subtopics and program links include: child support, domestic violence, refugees, food stamps, medication assistance, Work First, adult protective services; family safety • Health, Physical and Mental: Subtopics include: diseases and illnesses, safety and wellness, environmental health, mental health, substance abuse, mental health reform, migrant health, rural health • Medicaid: Subtopics include: eligibility, covered services, appeals, report fraud or abuse • Older Adults: Subtopics and program links include: long-term care, adult day care, Senior Care, medication assistance, adult protective services, family caregivers • People w/ Disabilities: Subtopics and program links include: deaf, blind, developmental disabilities, disability determination, living in the community.

6. Portal for State and Local GovernmentLinks to 8 topics: • Info for employees (benefits, training, newsletter, forms, public affairs support, contacts, holidays, teacher-specific info, employee-related policies) • Forms, Manuals and Policies • General Statutes, Rules, and Regulations • Boards and Commissions • NC FAST • Local Government Partners (*Public Health Depts, *Social Services Depts, *Local Management Entities, *Local Education Agencies, Clerks of Court) • Procurement Services and Contracts • Federal Partners

7. Portal for Providers: Our Private and Nonprofit PartnersLinks to 9 topics: • Certification and Licensure: for clinics, nursing homes, mental health, family care homes. Also child care homes, foster care. Forms • Procurement and Contracting [including center of excellence] • NC Leads [payment processing for Medicaid, public health, mental health, facility services] • Mental health reform (reform plan, budget, state contract with local programs) • Child support: (new hire and income withholding info for employers, attorneys) • Medicaid provider info: enrollment, bulletins, administrative letters, clinical policies, prior approval, publications, cost reports, forms, • HIPAA • Immunization information for health care providers, child care centers, schools and colleges • Forms, Manuals and Policies: rate setting, monitoring plans, Cash Management Plan, audit confirmation reports

8. Portal for Researchers[for media, trade groups, advocates, students, govt. researchers]Links to 5 topics: • News Room (press releases, calendar) • Publications, policies, regulations, legislation and statistics regarding • Families and adults • Children • Medicaid • Health • Older adults • People with Disabilities • Vital statistics • Overall DHHS Publications (Budget documents, Org chart, Acronyms) • Hotlines • County list of all DHHS facilities

11. Navigation Examples for NC Resident Portal • Topic Page: Children • Program Page: Child Support • Content Page: Paternity testing • [Breadcrumb trail: NC Resident > Children > Child Support] • Topic Page: Older Adults • Subtopic Page: Long-Term Care • Program Page: Family Caregivers • Content Page: Allowable Services • [Breadcrumb trail: NC Resident > Older Adults > Long-Term Care > Family Caregivers]