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Corporate Security

Corporate Security Alcohol Compliance Program 2013 F&B Summit Buffalo, NY November 12-14, 2013 Jim Robertson Director, Corporate Security . Alcohol Compliance. Alcohol Compliance Program. “Culture of Intoxication”: Giants Stadium Settles Dram Shop Case for $25 Million .

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Corporate Security

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  1. Corporate Security Alcohol Compliance Program2013 F&B Summit Buffalo, NY November 12-14, 2013 Jim Robertson Director, Corporate Security F&B Summit 2013

  2. Alcohol Compliance F&B Summit 2013

  3. F&B Summit 2013

  4. Alcohol Compliance Program “Culture of Intoxication”: Giants Stadium Settles Dram Shop Case for $25 Million F&B Summit 2013

  5. Alcohol Compliance Program “The case presented issues of significant public concern, such as whether the owner and operator of the stadium and organized football engaged in practices that encouraged socially irresponsible behavior, such as excessive consumption of alcohol.” New Jersey Appellate Court F&B Summit 2013

  6. Alcohol Compliance Program • Proactive Preventative Measures I. DNC Alcohol Server Policy II. DNC Alcohol Server Discipline Policy III. Alcohol Compliance Officer Program (Yellow Shirts) IV. Ethical Equations F&B Summit 2013

  7. Alcohol Server Policy F&B Summit 2013

  8. Alcohol Server Discipline Policy F&B Summit 2013

  9. Alcohol Compliance Officers Program • Established Formal Program in 2013 for all Sportservice locations • Power Point Presentation to all GMs July 2013 • Position Summary • Hiring Requirements • Essential Functions • Event Day Responsibilities F&B Summit 2013

  10. Alcohol Compliance Officer Program • Mission: To fully leverage the experience and skill set that the “yellow shirts” bring to the table and to provide consistent across the board structure to the program • Position Summary • Under the direction of management, ensures responsible service of alcohol throughout the entire building, including training and supervision of personnel, in accordance with DNC’s Alcohol Policies, Guest Path Universal Service, and Operational Service Standards. • Hiring Requirements • Essential Functions • Supervise the serving of alcohol by employees • Assists employees with alcohol related issues • May assist in training/alcohol cut-offs • Performs other duties as assigned by management • Event Day Responsibilities • Introduce themselves to all DNC associates working in their assigned areas • Remind associates of alcohol policy • Conduct a minimum of five (5) Sportservice Alcohol Awareness compliance/Guest Path Observation Reports • Document all violations or complaints received; alert management and/or supervisors to all incidents/violations F&B Summit 2013

  11. Alcohol Compliance Policy F&B Summit 2013

  12. Ethical Equations • Remediation of Violations • Paperwork needs to be consistent for post event shops in order to track timely remediation of identified violations • GM required within 3 to 5 days of the shop to submit to Corporate Security, via email or fax, the following: • Signed and dated DNC Alcohol Service Training Certification Acknowledgement Form • Signed and dated Record of Associate Counseling/Termination Form • Corporate Security to conduct on-going analytical review of # and type of violations to identify trends and potential areas of concern • Strategic use of Ethical Equations to address high risk locations F&B Summit 2013

  13. Alcohol Compliance Shops 2010 to 2013 F&B Summit 2013

  14. Questions?/Comments F&B Summit 2013

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