“25 Days to Field Functionality” Case study of GCSS-AF

1. Agile & Affordable “25 Days to Field Functionality” Case study of GCSS-AF Harvey Reed (MITRE), Michael Clark (CIV) Thu 16 Sep 2010

2. Outline • Agility • BLUF • Definition • Relevance • Agility related to SOA and Key Processes • Coordinate multiple parties with multiple tasks integrated into a single SOA environment • Agility Case Study: GCSS-AF (Combat Support) • Ave 25 days to field new mission capability • IOC 2004, mature, constant additions/refresh to stay up to date • Serves all Air Force Airmen (~900K) via AF Portal • Serves bulk of combat support systems and services via security, messaging, storage, etc. (>250 systems secured, >150 apps/services, >150 ESB topics) • Ave ~400 releases per year • Approx ~$400M per year savings • Studied extensively by OSD/CAPE, DON, IRS, NGA, CMS, and others.

3. GCSS-AF Evolution • Services Offered: • Security • PKI-based authentication • RBAC • ABAC (in progress w/AATT) • Akamai • transitioned to GCDS • Hosting • J2EE • .NET • Storage • NAS, SAN, Edge • Portal • User Interface to GCSS-AF and Enterprise Services • Enterprise Web Content Management System • Enterprise Discovery Service (Search) • Enterprise Collaboration Service • Messaging • ESB • WS Proxy • Discovery • People, Services, Content, Metadata • Analytics • Collaboration • IM • Services Used: • Collaboration • DCO • OCSP Responder, GCDS, DMDC, AFDS

4. Agility Bottom Line • What is success in GCSS-AF? • How did it happen in GCSS-AF? • How to increase adoption beyond GCSS-AF?

5. Thread/Data Workflow Workflow Workflow The Point Mission Service Program Mission Service Program Mission Information AcquisitionBoundary AcquisitionBoundary AcquisitionBoundary Presentation M M M M M M Mission Thread DELIVER HOST Mission Functionality Acquisition Boundary AcquisitionBoundary AcquisitionBoundary C Security C C C C C CoreMiddleware C C DELIVER DELIVER Computing AcquisitionBoundary AcquisitionBoundary Network Core Infrastructure Service Program Standalone Program Standalone Program Stovepipe Modular ISP/ASP

6. Agility Quad Chart • Execution Agility • How wide is info shared (joint, coalition, etc.)? • How fast is network, software and hardware performance? • Adaptive Agility • How fast can we adapt using SOA? • How fast can we further connect, federate, share information? GCSS-AF BeforeGCSS-AF

7. GCSS-AFStakeholders 2-star 4-star 4-star Up to 4-star GCSS-AF gets high level requirements and funding from corporate Whole AF is the GCSS-AF customer. Deployed troops are most dependent on GCSS-AF via AF Portal and associated capabilities 3-star Reqts and Funding Reqts and Funding 1-star Use and Feedback Manage • MissionFunctionality Collaborate • MissionFunctionality • MissionFunctionality 155 Mission Service Program • MissionFunctionality GCSS-AF is both an acquisition program and a data center management program • GCSS-AF • Security + Infrastructure 1 GCSS-AF partners with Functional SPOs who provide functional code GCSS-AF Program DISA 3 Network & Computers Network & Computers DoD Datacenter, Network Services

8. Agility related to SOA and Key Processes • “SOA is not a Thing”: • You can’t purchase it • You must practice it • Adaptive Agility / SOA is: • Multi-party • Many concurrent small tasks • A lot of coordination and alignment • Gov’t needs to be the integrator • SOA requires trust • Build trust first • SLAs can describe the trust relation • Enforcement by SLA does not work • Questions to Ask: • Who is the SOA community? • How is trust built and maintained? • What about feedback? • What about escalation?

9. GCSS-AF Application Lifecycle Requirements GCSS-AF Outreach Application Owner PFM and RMB Approval GCSS-AF Ops and Support Air Staff and AFNIC Engage Here Application SPO & Domain Process Steps 1 - 3 RTO For Applications Test Outreach (cont) Outreach Work Plan / Road Map Development of New Capabilities RSO, Applications, Links, Gadgets Release Testing IMS Major - 90 day O&S Initial Coordination Meeting Engage Early! Process Step 4 Installation Sustainment Process Step 7 Process Step 9 Artifact Package to CM Artifact Package Review Advertise Production Testing Verification PPRR PRR Process Step 11 QTE2 IOC Outreach (cont) Process Steps 6 - 7 Process Step 8 Process Step 10

10. GCSS-AF Application Lifecycle 25 Days to field new mission functionality The standard process has levels of prioritization for releases that need to be expedited quicker than 25 days.

11. FY10 O&S Accomplishments • Pace of Production Releases accelerating • Driven by Service User and O&S work plans

12. 453 Capability releases in FY 2008 – this is a reflection of response to change GCSS-AF OperationsProduction Service Release Rate • 453 Capability Releases deployed to Production in 2008 • Where GCSS-AF has been - 4 year history

13. FY10 O&S Accomplishments • Aggressively managing help desk tickets—120-160 weekly • Mission apps support growing esp for DEAMS • Extensive metrics management process

14. GCSS-AF Shared Infrastructure Business Case Flexibility and responsiveness to tradeoffs leads to rapid and wide adoption Since IOC in 2004: Applications Up 210% Customer base Up 190% Daily use Up 750% Cost per page view Down 88% FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 RSO Applications 9M 8M 7M 6M 5M 4M 3M 2M 1M 8.9M pages of data per day 910K registered customers 825K 822K 800K $1.00 $0.80 $0.60 $0.40 $0 .20 7,800K RSO Applications $1.02 247 244 244 625K 198 Fully Hosted Applications 470K 4,100K 155 148 143 $0.58 250K 2,500K 100 2,000K Cost per page view 77 67 1,200K 42 $0.16 Cost per page view $0.14 100K 250K $0.10 Page Views 23 100K 20 $0.08 1 2 $0.024 $0.03 $ Cost per Page View Fully Hosted Applications Pages of Data per Day Reduced Sign-on Applications Registered Customers

15. GCSS-AFSOA Infrastructure Sustainment Costs (2008)

16. Shared infrastructure leads to huge ROI GCSS-AF ExploitationAFCAIG –Business Case Validation The ‘AFCAIG Business Case Validation and Assessment’ concluded that GCSS-AF provides the Air Force with SIGNIFICANT savings. AFCAIG Finding: GCSS-AF Business Case is Valid and SIGNIFICANT!