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Developing Operational Outcomes for Your Unit

Developing Operational Outcomes for Your Unit. Dr. Kim Yousey -Elsener , Associate Director of Assessment Programs. Goals of this session:. Defining “operationa l” outcomes Connecting outcomes “up” Connecting outcomes with assessment types Writing effective outcomes Measuring outcomes.

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Developing Operational Outcomes for Your Unit

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  1. Developing Operational Outcomes for Your Unit Dr. Kim Yousey-Elsener, Associate Director of Assessment Programs

  2. Goals of this session: • Defining “operational” outcomes • Connecting outcomes “up” • Connecting outcomes with assessment types • Writing effective outcomes • Measuring outcomes

  3. Defining “Operational” Outcomes

  4. Success indicators “…are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They help an organization define and measure progress toward organizational goals.” (Bresciani et al., 2010)

  5. Determine the type of Outcome:

  6. Connecting “Up”

  7. Where is your inspiration?

  8. Start with your “foundations” • Strategic Plan • Priorities • Mission statement • Resource Needs • New programs/services • Anything needing a change • Political quandaries

  9. Let’s get started… What is your source of inspiration? What do you need to find out?

  10. Types of assessment:

  11. Writing effective outcomes

  12. ABCD Structure of an Outcome (Heinich, et al, 1996)

  13. Outcome Statement: A B C D Program/Service will … <change what> <under these circumstances / conditions> <to this level of efficiency / effectiveness>

  14. Let’s Practice!! A B C D Program/Service will … <change what> <under these circumstances / conditions> <to this level of efficiency / effectiveness>

  15. Measuring outcomes

  16. Sources of evidence • Data systems • Tracking/Usage • Operational data • Trend/longitudinal data • Local surveys • National surveys • Rubrics • Objects

  17. Evidence source: Data systems

  18. Evidence source: Tracking systems

  19. Evidence source: Operational data

  20. Evidence source: Local survey

  21. Evidence source: National survey

  22. Evidence source: Rubric

  23. Evidence Source: Objects

  24. Let’s Practice!! • Who is your audience? • What kind of data will you need for that audience? • In what format? • What source would help you achieve that?

  25. Questions? Kim Yousey-Elsener, PhD. Associate Director, Campus Labs 716-652-9400 press 1 kimye@campuslabs.com

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