Global Crossing Government Solutions

1. Global Crossing Government Solutions

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3. 3 Global Crossing at a Glance Let me first ground you in who we are and what our capabilities are.. Traditionally, many thought of Global Crossing as a voice company, due to the North American acquisitions. Or as a pure wholesale provider because of our origin as a sub-sea cable and network provider. But the vision for this company has always been to provide IP services to global enterprises. To facilitate this, we built a core IP network with global reach � one that will likely never be duplicated in our lifetime. These assets are unique and give real differential advantage. We have maintained our core worldwide network assets through restructuring and transformation to allow us to maintain our vision and differentiation in the marketplace. These assets are very much intact today and we continue to build partnerships to further our reach to further realize our vision. These assets position us uniquely to service the requirements of businesses today; the advent of convergence in finally upon us and we are prepared�Let me first ground you in who we are and what our capabilities are.. Traditionally, many thought of Global Crossing as a voice company, due to the North American acquisitions. Or as a pure wholesale provider because of our origin as a sub-sea cable and network provider. But the vision for this company has always been to provide IP services to global enterprises. To facilitate this, we built a core IP network with global reach � one that will likely never be duplicated in our lifetime. These assets are unique and give real differential advantage. We have maintained our core worldwide network assets through restructuring and transformation to allow us to maintain our vision and differentiation in the marketplace. These assets are very much intact today and we continue to build partnerships to further our reach to further realize our vision. These assets position us uniquely to service the requirements of businesses today; the advent of convergence in finally upon us and we are prepared�

4. 4 Global Crossing Board Members and Leadership Team

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6. 6 Some of our Government Customers TRANSPORTATION: Varig: DDS, Business Line Services, Toll Free and Local Digital Services Delta: Voice supplier for Delta supporting inbound reservation traffic GOVERNMENT: UK Forestry Commission � Managed IPVPN, Voice and conference services US AirForce: Northorp selected GC as subcontractor to provide the fiber optic back bone and broadband connections for the Air Force�s Distributed Mission Operations Network (DMON); GC�s ATM Service links 4 high fidelity cockpits across local area networks or long haul networks with other sites. British Council: $100 million dollar Global connectivity project: fully managed terrestrial and satellite IP-based network connecting 7,000 users in 110 countries TECH: Sonus: Managed IPVPN connecting their corporate sites; private line and audio conferencing services client since 2001; SUN: Uniform, high quality audio conference calling for employees located in 33 countries in Asia, the Pacific, Europe and the Middle East TRANSPORTATION: Varig: DDS, Business Line Services, Toll Free and Local Digital Services Delta: Voice supplier for Delta supporting inbound reservation traffic GOVERNMENT: UK Forestry Commission � Managed IPVPN, Voice and conference services US AirForce: Northorp selected GC as subcontractor to provide the fiber optic back bone and broadband connections for the Air Force�s Distributed Mission Operations Network (DMON); GC�s ATM Service links 4 high fidelity cockpits across local area networks or long haul networks with other sites. British Council: $100 million dollar Global connectivity project: fully managed terrestrial and satellite IP-based network connecting 7,000 users in 110 countries TECH: Sonus: Managed IPVPN connecting their corporate sites; private line and audio conferencing services client since 2001; SUN: Uniform, high quality audio conference calling for employees located in 33 countries in Asia, the Pacific, Europe and the Middle East

7. 7 Performance Requirements Efficiency Requirements

8. 8 At Global Crossing we understand your need to deliver real-time applications that boost user functionality and ultimately make them more competitive. Like you, we also are seeing increased numbers of employees working remotely and we want to make sure that they are enabled with the power to connect to their Business Support Systems, wherever, whenever. GC�s wholly owned, converged global IP network features a 99.99% uptime guarantee and our Quality-of-Service is built in end-to-end, and at every hop. Bottom line: Reliability. No matter what type of disparate network and/or equipment you have, GC�s fully meshed MPLS network, built for IP, will interoperate. Simply said, Global Crossing�s superior assets, including the SIP-enabled, true IP origination, transport and termination, differentiate us from other players and will more than meet your IP networking requirements. At Global Crossing we understand your need to deliver real-time applications that boost user functionality and ultimately make them more competitive. Like you, we also are seeing increased numbers of employees working remotely and we want to make sure that they are enabled with the power to connect to their Business Support Systems, wherever, whenever. GC�s wholly owned, converged global IP network features a 99.99% uptime guarantee and our Quality-of-Service is built in end-to-end, and at every hop. Bottom line: Reliability. No matter what type of disparate network and/or equipment you have, GC�s fully meshed MPLS network, built for IP, will interoperate. Simply said, Global Crossing�s superior assets, including the SIP-enabled, true IP origination, transport and termination, differentiate us from other players and will more than meet your IP networking requirements.

9. 9 Working with Global Crossing keeps the control in your hands through guaranteed service parameters. We believe in keeping things as simple as possible and recognize your need for on-demand systems for controlling the network. Global Crossing proudly offers our uCommand Web based Portal for customized reporting and management capabilities for network performance, trouble management, provisioning, billing and account data. One of the best parts is that pricing, contracts, SLAs, reporting and ordering have all been converged! We offer a full suite of managed solutions, including Managed Network and Managed Security Services as well as an Intelligent Front Office enabling you to build and manage your network in real-time for increased network control. Working with Global Crossing keeps the control in your hands through guaranteed service parameters. We believe in keeping things as simple as possible and recognize your need for on-demand systems for controlling the network. Global Crossing proudly offers our uCommand Web based Portal for customized reporting and management capabilities for network performance, trouble management, provisioning, billing and account data. One of the best parts is that pricing, contracts, SLAs, reporting and ordering have all been converged! We offer a full suite of managed solutions, including Managed Network and Managed Security Services as well as an Intelligent Front Office enabling you to build and manage your network in real-time for increased network control.

10. 10 We recognize that your support requirements demand 24x7x365 availability and are happy to be able to provide you with not only the highly trained personnel to help you with your needs but of course, 24x7 fully redundant, globally based Network Operating Centers. Our Managed Solutions offer guaranteed service parameters with robust SLA monitoring and notification. In fact, according to The Yankee Group, Global Crossing is ranked number 1 for SLA�s and Service Reliability (ahead of AT&T, MCI, Sprint and IBM). Our alerting is proactive and order entry, order status and billing inquiries are automated. Global Crossing has a 95% customer retention rate and have been referenced by customers as �unique problem solvers� Independent studies show that on all critical areas in which we support enterprise customers, Global Crossing has met or exceeded customer expectations when compared to other service providers. Customer Satisfaction Survey - KEY POINTS and BACKUP: Conducted continuously since March 2002 � throughout restructuring. Calls are conducted by Knowledge Systems & Research (KS&R) a prominent independent market research company experienced in conducting SAT surveys. Monthly telephone calls to a random sample of world wide Enterprise customers who spend at least $1,000 or more per month. Customers are segmented and analyzed based upon their revenue spend with Global Crossing: Large: Over $25,000 per month in MMR Small: Over $1,000 but less than $25,000 per month Calls are �blind�, meaning Global Crossing is not identified as the sponsor of the survey. This methodology has several key advantages: Provides unbiased responses Allows direct comparisons to our competitors Surveys done each month, results are tabulated and reported on a quarterly basis Measures satisfaction across seven categories for Global Crossing and one other provider currently being used, in addition to measuring �top of mind� overall satisfaction: Network performance, Account Support Team, Customer Service Center, Billing Support Service, Activity Support, Cost of the Service, and Overall Value. We recognize that your support requirements demand 24x7x365 availability and are happy to be able to provide you with not only the highly trained personnel to help you with your needs but of course, 24x7 fully redundant, globally based Network Operating Centers. Our Managed Solutions offer guaranteed service parameters with robust SLA monitoring and notification. In fact, according to The Yankee Group, Global Crossing is ranked number 1 for SLA�s and Service Reliability (ahead of AT&T, MCI, Sprint and IBM). Our alerting is proactive and order entry, order status and billing inquiries are automated. Global Crossing has a 95% customer retention rate and have been referenced by customers as �unique problem solvers� Independent studies show that on all critical areas in which we support enterprise customers, Global Crossing has met or exceeded customer expectations when compared to other service providers. Customer Satisfaction Survey - KEY POINTS and BACKUP: Conducted continuously since March 2002 � throughout restructuring. Calls are conducted by Knowledge Systems & Research (KS&R) a prominent independent market research company experienced in conducting SAT surveys. Monthly telephone calls to a random sample of world wide Enterprise customers who spend at least $1,000 or more per month. Customers are segmented and analyzed based upon their revenue spend with Global Crossing: Large: Over $25,000 per month in MMR Small: Over $1,000 but less than $25,000 per month Calls are �blind�, meaning Global Crossing is not identified as the sponsor of the survey. This methodology has several key advantages: Provides unbiased responses Allows direct comparisons to our competitors Surveys done each month, results are tabulated and reported on a quarterly basis Measures satisfaction across seven categories for Global Crossing and one other provider currently being used, in addition to measuring �top of mind� overall satisfaction: Network performance, Account Support Team, Customer Service Center, Billing Support Service, Activity Support, Cost of the Service, and Overall Value.

11. 11 Communication security threats today can include denial of service, eavesdropping, compromised systems, service disruptions and connection requests from non-subscribers. As a result, your objectives around network security are pretty straight-forward: To preserve the confidentiality, integrity, and availability of your communications services, and prevent theft or fraudulent use of your systems. But ensuring that your mission-critical communications are protected at every layer � from the core to the perimeter of your environment � requires a unique multi-layered defense strategy. Global Crossing�s defense-in-depth strategy is essentially made up of multiple, independent layers of security built to ensure the overall integrity of your network � even if one layer gets compromised. Our strategic relationship with VeriSign, announced last June, further extends our capabilities, taking our unmatched IP network security from the core, all the way out to your premise. Together, we offer new services, including a Managed Firewall Service, Intrusion Prevention Service and a Managed Vulnerability Protection Service. Other new offers are expected to include Incident Response and Forensics, Phishing Response, Business Protection Services and United Authentication Global Crossing is experienced in meeting the needs of UK and US legal and regulatory bodies and is backed by security agreements in both cases�.In the UK with the UK British Standards Institute and an NSA agreement with the US Government. In the U.S., our �preferred provider� status is what enables us to deliver converged IP solutions to the FBI, the Department of Justice, the Department of Homeland Security, and the Department of Defense. Of extra importance to point out is the recent validation of our managed security services offer from industry analyst Current Analysis of Global Crossing�s who moved their rating on us from neutral to positive. Communication security threats today can include denial of service, eavesdropping, compromised systems, service disruptions and connection requests from non-subscribers. As a result, your objectives around network security are pretty straight-forward: To preserve the confidentiality, integrity, and availability of your communications services, and prevent theft or fraudulent use of your systems. But ensuring that your mission-critical communications are protected at every layer � from the core to the perimeter of your environment � requires a unique multi-layered defense strategy. Global Crossing�s defense-in-depth strategy is essentially made up of multiple, independent layers of security built to ensure the overall integrity of your network � even if one layer gets compromised. Our strategic relationship with VeriSign, announced last June, further extends our capabilities, taking our unmatched IP network security from the core, all the way out to your premise. Together, we offer new services, including a Managed Firewall Service, Intrusion Prevention Service and a Managed Vulnerability Protection Service. Other new offers are expected to include Incident Response and Forensics, Phishing Response, Business Protection Services and United Authentication Global Crossing is experienced in meeting the needs of UK and US legal and regulatory bodies and is backed by security agreements in both cases�.In the UK with the UK British Standards Institute and an NSA agreement with the US Government. In the U.S., our �preferred provider� status is what enables us to deliver converged IP solutions to the FBI, the Department of Justice, the Department of Homeland Security, and the Department of Defense. Of extra importance to point out is the recent validation of our managed security services offer from industry analyst Current Analysis of Global Crossing�s who moved their rating on us from neutral to positive.

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13. 13 MPLS VPNs Enable WAN Convergence Animated Slide Ok then, let�s look at the Wide Area Network and talk a little about how VPNs on the WAN typify Convergence. What exactly is a Virtual Private Network? (Read definition) Now, what are the key benefits of the VPN (read benefits) So, the bottom line is in this diagram with an MPLS based IP VPN you can have all of these desperate converged connection types with one to many relationships both to each other and applications. Animated Slide Ok then, let�s look at the Wide Area Network and talk a little about how VPNs on the WAN typify Convergence. What exactly is a Virtual Private Network? (Read definition) Now, what are the key benefits of the VPN (read benefits) So, the bottom line is in this diagram with an MPLS based IP VPN you can have all of these desperate converged connection types with one to many relationships both to each other and applications.

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15. 15 IPv6 Capable IP VPN Increases Scalability To Include More Addresses And Routing Capabilities Transport IPv6 Natively across the network using 6PE (IPv6 over MPLS), i.e. no tunneling required. Allows the use of IPv4 and IPv6 on the same VPN, enabling smooth migration plans that don�t require forklift implementations Recently, we�ve added a number of enhancement and options to our IP VPN portfolio IPv6 Increases Scalability To Include More Addresses And Routing Capabilities New Market Opportunities Nomadic Personal Computing Devices Cell Phones, PDAs MLPPP a bandwidth-on-demand protocol that can connect multiple links between two systems to provide bandwidth as needed Ability To Maintain Packet Sequencing Order And Fragmentation On Larger Packet Sizes IPv6 increases the IP address size from 32 to 128 bits to support more levels of addressing hierarchy and much greater number of addressable nodes and simpler auto-configurable addresses Recently, we�ve added a number of enhancement and options to our IP VPN portfolio IPv6 Increases Scalability To Include More Addresses And Routing Capabilities New Market Opportunities Nomadic Personal Computing Devices Cell Phones, PDAs MLPPP a bandwidth-on-demand protocol that can connect multiple links between two systems to provide bandwidth as needed Ability To Maintain Packet Sequencing Order And Fragmentation On Larger Packet Sizes IPv6 increases the IP address size from 32 to 128 bits to support more levels of addressing hierarchy and much greater number of addressable nodes and simpler auto-configurable addresses

16. 16 The Service Level Agreement for IP VPN measures five areas: Service Availability IP Packet Loss IP Packet Jitter Mean Time To Repair (MTTR) Inter & Intra Region Latency All standard SLAs are GC PoP to GC PoP, With GC Managed Services Prem-to-Prem SLAs may be possible The Service Level Agreement for IP VPN measures five areas: Service Availability IP Packet Loss IP Packet Jitter Mean Time To Repair (MTTR) Inter & Intra Region Latency All standard SLAs are GC PoP to GC PoP, With GC Managed Services Prem-to-Prem SLAs may be possible

17. 17 And now we�ll take a brief look at our target customers.And now we�ll take a brief look at our target customers.

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24. 24 What Customers Are Saying

25. 25 ANIMATED SLIDE Following that overview of the benefits of IP convergence and the key business needs of today�s CIO, lets talk about Global Crossing�s Converged Services Model and how it can maximize the value of your Convergence Strategy. Global Crossing believes that through a holistic approach to convergence, service providers can offer cost-effective business solutions. A holistic approach to convergence is the implementation of a single communications infrastructure that is capable of supporting the transmission of voice, data and rich media communications over a single physical connection � a converged network communications environment. Speak to each element as they build The first level, Converged Connection Types, is the foundation for providing the customer access, connectivity, and bandwidth needs. The second level represents Global Crossing�s fully meshed global IP network Third Level � Applications and capabilities available today 4th Level � Network management tools including a full suite of managed solutions and a web-based, self serve portal. Summarize by indicating that with three converged connection types that have seamless access to applications as well as network management tools, you can customize your network to the specific needs of each location. ANIMATED SLIDE Following that overview of the benefits of IP convergence and the key business needs of today�s CIO, lets talk about Global Crossing�s Converged Services Model and how it can maximize the value of your Convergence Strategy. Global Crossing believes that through a holistic approach to convergence, service providers can offer cost-effective business solutions. A holistic approach to convergence is the implementation of a single communications infrastructure that is capable of supporting the transmission of voice, data and rich media communications over a single physical connection � a converged network communications environment. Speak to each element as they build The first level, Converged Connection Types, is the foundation for providing the customer access, connectivity, and bandwidth needs. The second level represents Global Crossing�s fully meshed global IP network Third Level � Applications and capabilities available today 4th Level � Network management tools including a full suite of managed solutions and a web-based, self serve portal. Summarize by indicating that with three converged connection types that have seamless access to applications as well as network management tools, you can customize your network to the specific needs of each location.

26. 26 End-to-End CoS/QoS is the Foundation�