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Revolutionizing Healthcare Access & Delivery One Member at a Time

Revolutionizing Healthcare Access & Delivery One Member at a Time.

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Revolutionizing Healthcare Access & Delivery One Member at a Time

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  1. Revolutionizing Healthcare Access & Delivery One Member at a Time The information contained in this presentation is confidential and proprietary to Consult A Doctor, Inc. and may not be copied or distributed for any reason without express written authorization of Consult A Doctor, Inc. Nothing contained in this presentation should be considered as a formal commitment, solicitation or binding in any way.

  2. Costs + Productivity Loss: Hard On the Bottom Line • $2.7 trillion: Total U.S. healthcare expenditures in 2011 • $225.8 billion:Annual costs to employers for productivity losses related to personal/family health problems • 70 million members miss work annually due to illness and medical appointments, for a total of 408 millionmissed days * Stewart WF, Ricci JA, Chee E, Morganstein D. Lost productive work time costs from health conditions in the United States: results from the American productivity audit. J Occup Environ Med. 2003;45(12):1234-1246.

  3. Absenteeism Due to Medical Appointments • Average time to appointment across specialties is 20.5 days* • Average ER Wait Time: 4 hours, 7 minutes** • Some patients have to wait as long as 100+ days before they can meet with a doctor * 2009 Survey of doctor Appointment Wait Times; Merritt Hawkins & Associates. ** Average U.S. ER wait time 4-plus hours. 2010 United Press International, Inc.

  4. Your Solution: Consult A Doctor 24/7 • On-demand, 24/7/365 access to U.S. board-certified, licensed doctors • Consult by phone, online video and secure messaging at anytime, from anywhere • Steers members toward appropriate care - treats non-emergent conditions without an ER or office visit • Helps members jump the hurdles to care presented by cost and lack of timely access • Leads to significant healthcare savings for groups and members alike

  5. How It Works Get the care you need For Priority or By Appointment consultations, the doctor will review you Personal Health Record (PHR), then contact you, listen to your concerns and ask questions. The doctor may prescribe medication (Rx) when appropriate, including refills, for pickup at the pharmacy of your choice. • Consult with a qualified doctor • A U.S. board-certified doctor addresses your concerns and is prepared to give expert adviceand recommendations. Click or call Simply log in to your Consult A Doctor account or call 1-800-DOC-CONSULT. Select your consultation – you can choose to consult by phone, video or secure messaging.

  6. Multiple Ways to Consult CALL. CLICK. CARE.

  7. Convenient, Prompt Access to Quality Care 2 doctor response time 2 min doctor response time min 14 Average consultation duration min 14 Average consultation duration min 90% Avoided a doctor’s office, Urgent Care or ER visit 90% Reported being very satisfied with their consultation 92% QA follow up with patient, within 72 hours of consult 100%

  8. Avoid High-Cost Settings for Non-Critical Care • Average cost per person for visits to the ER: $1318 • For people ages 45 to 64, the cost is substantially higher on average: $1696 • Average cost per person for visits to the doctor’s office: $314 • Cost for a Consult A Doctor consultation: $38 or less* Source: Medical Expenditure Panel Survey (MEPS). 2010. U.S. Department of Health and Human Services. * Varies depending on the specific benefit plan.

  9. My Personal Health Manager (MyPHM™) One-stop web portal that offers a suite of cutting-edge health applications including access to doctor consultations. This integrated solution empowers members to lead healthier, more productive lives. My Consult Center Schedule appointments, email a doctor, store and forward your medical history to your primary care doctor Personal Health Record (PHR) Store, manage, and share your PHRs from one central location Symptom Checker Interactive questionnaires designed to narrow down symptoms, medical conditions, and treatments Risk Assessments Identify health risks with interactive lifestyle quizzes Wellness Tool & Direct Access Labs Promote prevention with discount wellness tests for at risk population Health Library The latest health articles and research at your fingertips Health Monitoring Track and manage your own wellness program with a few easy clicks ePrescribing to Pharmacy of Choice Safer and faster way to get RX medication when necessary

  10. Consult By Video

  11. iDR 24/7 • Connect with a doctor immediately at anytime, from anywhere – 24/7 • My Consult Center: select from 4 great consultations on one convenient screen • My Health Center: research the latest health topics, medications, medical tests and support groups • E-Consult: Send a quick message and a doctor will respond within as little as 2 hours

  12. How to Activate Your Account Visit www.ConsultADoctor.com Click Activate Account at the top of the screen. Click Activate Account once more and fill in your credentials. * You may also activate your account by calling 1-800-DOC-CONSULT (1-800-362-2667).

  13. How to Obtain an On-Call Consultation Log into your account at www.ConsultADoctor.com Click On Call, enter your phone number and click Get Connected. You will be connected to a physician immediately. * You may also call 1-800-DOC-CONSULT (1-800-362-2667).

  14. How to Obtain a Priority Consultation Log into your account at www.ConsultADoctor.com Click Priority. A consulting physician will call you within an hour, if not sooner. * You may also call 1-800-DOC-CONSULT (1-800-362-2667) to request a Priority consultation. If you haven’t already filled out your Health Records, after you click Priority, you will be taken through an assessment of your medical history and background.

  15. How to Obtain a By Appointment Consultation Log into your account at www.ConsultADoctor.com Click By Appointment. Select the dates you prefer to be contacted. A consulting physician will contact you at the times you selected. * You may also call 1-800-DOC-CONSULT (1-800-362-2667) to request a By Appointment consultation. If you haven’t already filled out your Health Records, after you click By Appointment you will be taken through an assessment of your medical history and background.

  16. How to Obtain an E-Consult Log into your account at www.ConsultADoctor.com Click E-Consult. Click Start My E-Consult. Compose your question. You will receive an email notification when the physician responds (guaranteed 24 hours). Log back into your account to read the physician’s reply.

  17. When to Use Consult A Doctor • Use Consult A Doctor when you: • Need advice on non- emergent symptoms, common medical questions • Need Rx prescription/refills* for common conditions • Can’t meet with your primary care physician • Can’t get a timely appointment • Can’t get to a doctor due to distance • Don’t want to go to ER/UC • Save hundreds/thousands • Can’t afford to take off work • Need care after hours or on weekends • Are traveling and need advice • Want access to care now! Informational or Diagnostic 24/7 *when appropriate - non DEA/non-narcotic

  18. What Conditions Can Be Treated? Common Conditions Common Medications Prescribed • Metformin • Flonase • Diflucan • HCTZ • Levaquin • Macrobid • Pyridium • Biaxin • Allegra • Bactrim • Ibuprofen 800 • Nasonex • Lipitor • And Many More! • Zithromax Z-Pak • Amoxicillin • Albuterol • Augmentin • Tessalon • Azithromycin • Keflex • Bactrim • Cipro • Lisinopril • Tamiflu • Prednisone • Cold/Flu • Sinus infections • Upper Respiratory Infections • Allergies • Headaches • Urinary Tract Infections • Bronchitis • Stomach Ache/Diarrhea • Eye infections • Ear Infections • Rash/Skin Irritation • Yeast Infection • Other GYN complaints • And Many More! • * No DEA controlled substances

  19. Qualified doctors + Quality Assurance • Qualified doctors • U.S. board certified, state licensed primary care doctors and specialists • Average more than 10 years of experience • NCQA Credential review process • Located in all 50 states • Specially trained in telemedicine • Customer service and quality assurance • 150 languages supported • Controlled substances are never prescribed • Member Satisfaction follow up call within 72 hours • 100% of consults are documented and recorded

  20. Member Testimonials “I work in outside sales for a large company. It is very hard for me to schedule time to go to the doctor. A visit to my doctor usually requires at least 3 hours of my day. I had a major upper respiratory infection recently and used Consult A Doctor. I was absolutely amazed and extremely pleased with the results. I received a callback from a very professional, cordial Board Certified Doctor within 30 minutes, and my prescription was ready within an hour of that time.” “I used Consult a Doctor at 11:00 PM for my son’s swollen throat gland. I requested a Priority consultation and 3 minutes later a Consult A Doctor physician called. I explained his symptoms and was very impressed because the physician reviewed his Medical Records now and was able to call into the local Rite Aid with the prescription. I also had a call from the company checking on how I felt about the service and I was glad to tell them I was very satisfied!” “I had a full blown eye infection of some kind. Now it was Sunday morning and the only thing I could think of doing was to go to the ER or an Urgent Care clinic. I requested a Priority consultation. Ten minutes later I received a call from a Consult A Doctor physician who asked me several questions about my symptoms. He then called in a prescription to my local CVS Pharmacy for eye drops. In fact the pharmacy did not open until ten so the doctor called me back to let me know I would not be able to pick it up for another hour. I don't get that kind of personal attention from my family doctor whom I have been seeing over ten years!”

  21. Isn’t it time that you joined the telemedicine revolution? The information contained in this presentation is confidential and proprietary to Consult A Doctor, Inc. and may not be copied or distributed for any reason without express written authorization of Consult A Doctor, Inc. Nothing contained in this presentation should be considered as a formal commitment, solicitation or binding in any way. Consult A Doctor makes no warranty as to the content of any treatment response. You and your doctor are solely responsible for all information and communication sent during a consultation. Consult A Doctor is not health insurance, and does not replace your primary care doctor. You agree to contact your Primary Care doctor should your condition change or your symptoms worsen. Priority and By Appointment consultations do not guarantee prescriptions as requested. Consult A Doctor is not a prescription fulfillment center. It is not guaranteed that the doctor will issue a script for prescription medication. Consult A Doctor's doctors do not prescribe DEA-controlled medications or lifestyle drugs. If you have an emergency medical condition, please dial 911. All services are HIPAA-compliant.

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