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Why studying CB is important. https://www.conference-board.org/data/consumerconfidence.cfm. The customer experience. Jet Blue Shep Hyken Yahoo manifesto James Bond – casino royale Starbucks hank Consumers want an Emotional connection - kevin roberts interview
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Why studying CB is important https://www.conference-board.org/data/consumerconfidence.cfm
The customer experience • Jet Blue • ShepHyken • Yahoo manifesto • James Bond – casino royale • Starbucks hank • Consumers want an Emotional connection- kevinroberts interview • Therapy – consuming as therapy for shopaholic
Bob Lutzbrinker 08212011 hr 3 • YOUR IT… best sandwiches • Putting it together- University Bank