Insurance Seminar : ALARM South East 29 th January 2008

1. GAB Robins UK Limited Insurance Seminar : ALARM South East 29th January 2008

2. Introductions Mark Pierce (FCILA , ACII , CIP , FUEDI ELAE , IFAA , MIRM) Corporate Account & Property Owners Director

3. Agenda • What is a Loss Adjuster and what is a Loss Assessor ? • Business Continuity and Disaster Plans • Natural Catastrophes – The Insurance Angle • Advantages of Using Loss Adjusters • Questions

4. Loss Adjuster Represents Insurer There to see a fair indemnity in line with the policy cover Earns flat fee based on final settlement sum or band value FSA compliant Represented by Chartered Institute Access to wide range of specialists Subrogation - Has a responsibility to try and recover insurer’s outlay Loss Assessor Represents claimant There to get best settlement possible for claimant Earns a fixed % of the final agreed figure Not all are FSA compliant Trade organisations are not chartered Limited access to specialists Unless any Uninsured Losses has NO interest in subrogation What is a Loss Adjuster and what is a Loss Assessor ?

5. Business Continuity and Disaster Plans For some the clue is in the title …..

6. Business Continuity and Disaster Plans

7. Business Continuity and Disaster Plans – A ‘text book’ view.

8. Business Continuity and Disaster Plans – A Loss Adjusters view. • Don’t be too hard - The perfect plan has not been written because nobody could dream up all the scenarios • The best plans are written and then appraised by a team on a regular basis • The worst plans are written and forgotten • Keep testing and improving at all times • Keep all the databases and contact information up to date. • Test your suppliers • Find your critical weakness – every plan has one

9. Natural Catastrophes – Flood, Storm, Earthquake The Loss Adjuster’s Role The ‘Plate Spinner’ !!

10. Natural Catastrophes – Flood, Storm, Earthquake The Loss Adjuster’s Role • To mobilise field force operatives within 1 hour • Make contact with claimants in accordance with SLA’s • Inspect , review , agree next steps , reserve and report • Liaise with stakeholders from ‘Day One’ Remembering that different stakeholders have different agendas !! • Claimant • Occupier (not always the claimant) • Surveyors, engineers and architects • Suppliers & Contractors • Insurer • Government agencies – including English Heritage , Environmental Health, DEFRA etc

11. Natural Catastrophes – Flood, Storm, Earthquake • New repair methodologies • Future protection ? • Equipment and machinery Perennial Issues • Broken promises ! • Implementation of BCP or DRP • Emergency locations • Alternative premises • Consequential losses • Access and transport • Availability of own resources • What are the supply chain able to deliver ? • Benchmarking ‘by word of mouth’

12. Natural Catastrophes – Flood, Storm, Earthquake Lessons To Be Learned • Communication is king • Do NOT totally rely on the BCP – let common sense prevail • Drying out takes a lot longer than you think • There is an emotional cost that should not be overlooked • Alternative accommodation has it’s drawbacks • Costs - the economic market really kicks in – supply vs demand • Contractor networks have limited capacity

13. Advantages of Using Loss Adjusters • Experience • On nominations pre-existing knowledge of your BCP or DRP • Access to supplier networks • Single point of contact • Uniformed approach • Consistent communications • Control of costs of repair • Speed to settle improves

14. Advantages of Using Loss Adjusters And, of course, hopefully happier stakeholders all round !!!

15. Can GAB Robins help you? • Questions ?