(Virtual) Course Introduction

1. (Virtual) Course Introduction HCDE 518 & INDE 545 Winter 2012 With credit to Jake Wobbrock, Dave Hendry, Andy Ko, Jennifer Turns, & Mark Zachry

2. Bad Design is Everywhere!

3. Bad Design Can have Big Consequences • Money • $200 withdrawal turned to $20000 due to poor font choice (comma looks like a decimal) • Social issues • Butterfly Ballot in Florida 2000 election

4. Bad Design Can have Big Consequences • Human Lives • Therac-25 Radiation Therapy machine • http://en.wikipedia.org/wiki/Therac_25 • Air traffic accidents • !!$rhi Iran Air 655 Airbus shot down by USS Vincennes’ missiles (290 dead); Human error plus confusing and incomplete Aegis interface (S 13 4); Commentary on Tom Wicker article on Vincennes and SDI (S 13 4); Aegis user interface changes recommended; altitude, IFF problems (S 14 1); Analysis implicates Aegis displays and crew (Aerospace America, Apr 1989); Discussion of further intrinsic limitations (Matt Jaffe, S 14 5, R 8 74); USS Sides Cmdr David Carlson questions attack on Iranian jet (S 14 6)

5. But We Can Try to Help • Example: NYNEX was going to buy new workstation for their telephone operators • Each second saved per call saves $3M/yr. • User modeling discovered it would be 3% slower than original • NYNEX did not buy workstation • Prevented mistake, saved $2M/yr.

6. Blood Test Results – Traditional • Requires interpretationby medicalprofessional • Hard to knowwhat actionsto take

7. Redesigned! • Focuses on whatinformation is needed and whatto prioritize • Gives the rightamount of infoin readableformat

8. Summary • Design is everywhere • Design is hard • Most everything is designed • Much of it poorly • Economic ramifications • Life and death in certain situations • There is hope!

9. Introduction - Instructor • Instructor: Julie Kientz (pronounced like “Keentz”) • Please call me Julie! • Assistant Professor in HCDE and iSchool • Ph.D. in Computer Science from Georgia Tech • Research in Human-Computer Interaction • Computing for Healthy Living & Learning (CHiLL) • Personal Interests: Travel, Skiing, Running & Fitness, Pets (have 1 dog, 2 cats), Volunteering, Reading, Games

10. Introduction - You • Please fill out the information on the Introduction Google Doc: • https://docs.google.com/document/d/1KQ-nxdU2K0XE2ofypQexqXK8VyyYZCEmpjGI-XEGunM/edit

11. Syllabus • Basic Info • Assessment • Assignments • Project • Labs • Course Topics

12. Basic Course Info • Website: • http://courses.washington.edu/hcde518/ • Mailing List: • hcde518c_wi12@uw.edu (forwards to inde545c_wi12@uw.edu) • Readings: • All posted online, but you can buy several of the books for easier reading: Moggridge Buxton

13. Assessment Grades will be posted via Catalyst’s GradeBook and handed back in class

14. Participation – 10% • Treat all with respect – be constructive in all discussions • Come to class prepared – read carefully prior to class meetings • Be an active listener – be attentive, be engaged, use in-class technology with discretion • Ask challenging questions • Comment, build on, or clarify others' contributions • Help your classmates use technologies • Post useful or interesting information to the class discussion list • Visit the instructor during office hours to chat, to ask questions, or to give feedback.

15. Readings – 30% • There is a lot of reading in this course • As graduate students, I assume that you like to read • Readings are all available on course web page • None of the readings are pointless • Reading Reflections • R1, R2, etc. on the schedule • 9 total reflections • About 500-700 words per response • Post on GoPost by classtime the day they're due

16. Reading Discussions • Everyone will need to sign up for a week to lead the class reading discussion • Sign up here: • https://docs.google.com/document/d/1VPsM3eyuKO1g_EgT-t1Pxhno2zV1kCBneAT57GMAB2k/edit • What to do? • Prepare a list of discussion questions that go above and beyond the questions asked in the reading reflection • Identify 2-3 articles, blog posts, videos, etc. that supplement the assigned readings

17. Individual Assignments – 15%

18. Project – 45% • Group project enabling you to apply the lessons learned in class to a real problem • Teams & research questions determined weeks 2-3 • Class time will be provided for coordinating team efforts

19. Project Topics • 2012 Accessible elections design challenge • Industry Sponsored Projects from HCDE Corporate Advisory Board • Salesforce.com • GeneralUI • Microsoft • Others • Relation to a research project you’re working on • Another design challenge • Anything else you're interested in

20. Project

21. UCD Process for Class Project

22. Team Composition • 2-4 members from a diverse team • Class time will be used to help form teams

23. Policies – See Syllabus • Academic integrity • Grading • Extensions • Late assignments • Accommodation • Quality of written assignments • Attendance

24. My Expectations of You • Be here on time • Do the readings before class • Turn in everything on time • Speak up in class • Turn off cell phones, no texting • No email, IM, web surfing during class • Respect each other • There are no stupid questions/ideas

25. What You Can Expect of Me • I will be here on time • Your assignments will be graded in a timely manner • Typically within 1-2 weeks • I will respond to email in a timely manner • Typically within 24 hours • If I don't know the answer to your question, I will find out • I will treat you as professional colleagues • You will have several chances to evaluate the course

26. Course Topics • Design Process • User Research Methods • Conveying User Research • Personas & Scenarios • Sketching • Prototyping • Lo-Fi, Hi-Fi • Evaluation • Current Trends & Issues

27. What This Course Isn't • This course isn't about technology • It isn't (just) about user interfaces • It isn't about “user friendly” • It isn't about programming

28. What This Course Is • This course is about engaging users to design the human-computer system • It is about interaction, not interface • It is about user success • “User friendly” isn't enough • Mantra: “The user is not like me!”

29. What You Will Learn • Design • design process • design methods • creating useful and usable things! • Science • conduct usability evaluations • empirical methods, how to handle data • Art • an eye for the good, the bad, and the ugly • what to do about them

30. See You Next Week! • I apologize for not being able to do the intro in person, but we’ll make up for it! • First class topic – Monday, January 9th • What is Design? • Assignment due: • R1 (Reading Reflection 1) – January 9th on GoPost • A1 (Thinking about Design) – January 11th on CollectIt