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Clarke College and The READ Scale Experience

Clarke College and The READ Scale Experience. By Sue Leibold Library Director Clarke College Dubuque, Iowa. About Clarke College. Small catholic liberal arts school in midwest 1200 full-time students Also offer MBA, MSN, and PhD. in Physical Therapy Small library staff

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Clarke College and The READ Scale Experience

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  1. ClarkeCollege and The READ Scale Experience By Sue Leibold Library Director Clarke College Dubuque, Iowa

  2. About Clarke College • Small catholic liberal arts school in midwest • 1200 full-time students • Also offer MBA, MSN, and PhD. in Physical Therapy • Small library staff • Participated in READ Scale Study in 2007

  3. Journey to READ Scale • Previous Reference Librarian had participated in the READ Scale Study • New Librarian continued with The READ Scale in August of 2007 to see what could be learned from tracking reference interactions using READ Scale • Would evaluate scales usefulness in a year

  4. Issues to Consider • Staff resistance and following through on keeping stats. • In my case, Administration looking to new librarian to be more active in student learning and information literacy and produce measureable results- READ Scale one tool that could be used to help show this active participation by library • Is it an effective measuring tool for our institution?

  5. Implementing READ Scale • Develop a common “READ Scale” language among READ Scale users • Build confidence using the scale • Discuss scenarios and how to rate reference transactions • Train work-study students to know when to turn over question

  6. Clarke’s Hope with READ • Clearer picture of quality/quantity of help provided • READ could provide a better understanding of types of tutorials and other training we could offer to students • Provide a clearer picture to administration the value of library and library staff

  7. Clarke’s Hope Cont’d… • Way to gather statistics that could help us build better library programs/information sessions • Better way to track problem areas students had with assignments/topics • Help us better define what is: effort / knowledge / skill / teaching • Become better librarians by finding more effective ways to handle questions

  8. Results Fall 2007 Read 1 702 Read 2 20 Read 3 38 Read 4 38 Read 5 0 Read 6 0 Total 798 • Short staffed • Most “#1” logged by student workers.

  9. Results Spring 2008 Read 1 540 Read 2 65 Read 3 103 Read 4 4 Read 5 0 Read 6 0 Total 712

  10. What “Tick” Marks Don’t Show Ranks 2 and 3 that required significant time and effort on the part of the staff member. Work in progress and will continue to evaluate and modify as needed Spring 2008

  11. Thanks!

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