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Dr. Ingrid Pappel, PhD

1. Estonian experience in implementing e-governance by linking it to the research and educational field. Dr. Ingrid Pappel, PhD. 2. Introduction. This topic is about Estonian e-Governance platform bringing out three dimension:

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Dr. Ingrid Pappel, PhD

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  1. 1 Estonian experience in implementing e-governance by linking it to the research and educational field Dr. Ingrid Pappel, PhD

  2. 2 Introduction • This topic is about Estonian e-Governance platform bringing out three dimension: • Building blocks for digital administration moving towards e-Governance • Bringing local governments closer to e-governance in a form of e-LocGov model • Raising awareness in the field of e-governance through educational field at Tallinn University of Technology

  3. 3 About me • I have been an entrepreneur since 1996, Interinx Ltd, partner • Many IT developments under Interinx Ltd such as a real estate portal www.kv.ee, EDRMS Amphora, DEC etg • Faculty member, PhD, at Tallinn University of Technology • Head of International Master´s programme e-Governance Technologies and Services • Consulting different e-governance related projects in Estonia and abroad • Mother of two beautiful children 

  4. 4 Starting points • Legislative framework and adaption of the new thinking • Technological needs were described • Government / public sector understood the importance of digitalised management - > EDRMS • We needed basic solutions for: • Authentication and identification • Interoperability and data exchange

  5. 5 Building blocks

  6. 6 Legal framework • Databases act (1997/2006) • Public Information Act (2001) • Digital Signatures Act (2000) • Personal Data Protection Act (1996) • Principles of Estonian Information Policy (1998, 2004) • Action Plan of Estonian Information Policy – (eEstonia) • Digital Agenda (2013) • NB! EDRMS appeared to be a basic platform to start build everything on top of that!

  7. 7 X-road as a eGov platform

  8. 8 Moving to eLocGov

  9. 9 Problems and starting points • E-governance awareness and knowledge missing or low • Chaotic ICT infrastructure, interoperability underestimated • Lack of concrete rules and procedures to offer public services in a common “digital way” • Lack of collaboration, local governments’ ICT should be more centralised • Low participatory democracy and involvement of citizens in decision-making processes

  10. 10

  11. 11 Goals and main objectives • Increase digital document exchange by the implementation of digital records management • Re-engineering of the work processes and procedures of local governments • Development of the framework including technology implementation methodology and assessment • Measuring and monitoring changes in digital performance

  12. 12 Testing base • More than 100 local governments • Different projects conducted in local governments • Good cooperation and agreements; consistently growing knowledge base; good ties with practitioners and researchers • Lean methodology approach, different cycles of investigations

  13. 13 eLocGov model

  14. 14

  15. 15 Increased efficiency in local governments New work-routines based on EDRMS • Increased efficiency for service provision in digital way • Facilitates the efficiency and transparency of administrative functions while engaging citizens and transforming the nature of democracy • Focus on designing, developing and improving governmental systems to implement digital records management in local governments

  16. 16 Managing organisational changes The unified implementation methodology • Increases the officials’awareness faster by providing a common ground for understanding • The unified descriptions of workflows, processes and document lists help more easily adapt software functions (pre-described envinronment) • Commonly agreed procedures, Local Government Systems, help smoother implementation • Efficient learning environment gives better understanding about the functions of local governments

  17. 17 Measuring organisational change Criteria and evaluation methods for digital perfomance index in local governments • The characteristics are described as primarily agreed measurement sets • By evaluating citizen partipication in workflows to measure and identify digitally offered user-centric services

  18. 18 Main points for success • Right mix of private and public initiative • Active role of government, project based development • Identification infrastructure and secure data exchange environment X-road • Secure citizen portal and secure document exchange portal • Supportive legislation • Little legacy of previous practices

  19. 19 However, as e-Governance is not only technology but also innovation, policy, legal and fiscal frameworks, management and economy, which needs to be linked into the educational platform! The curriculum e-Governance Services and Technologiesbrings together science, practices and knowledge in these fields and trains very internationally needed specialists of the e-Governance

  20. 20

  21. 21 Master´s programme in brief

  22. Key features • focuses on designing, developing and improving governmental systems and implementing e-government components on every level of the state • provides specialisationson IT technologies and(e-)serviceslead by innovation in ICT • gives clear understanding of rhe adoption and marketing of e-governance • enables practical research and project work during studies

  23. Interdisciplinary program • Different disciplines • Law • IT & Cyber Security • Public administration • Economy and finance • Two specialisations • e-governance services – strategy, PA, law, general management • e-governance technologies – IT manager, architect, technology management

  24. Students • Students from different countries with different cultural backgrounds: Estonia, India, Georgia, Ukraine, Moldova, Palestine, China, Sri Lanka, USA, Germany, Turkey, Hungary, Nigeria • Students have previous experiences from economy, law, public administration, IT, public relations, marketing. Most of Estonian students are currently working officials from public sector • Average age of a student is 28 • Variety of scholarships available: Ministry of Foreign Affairs scholarships(400 €), DoRa6, DoRa8 and DoRa9,Smart Specialization scholarship by Ministry of Research and Education (160 €) etc.

  25. Lecturers • Lecturers from Tallinn University of Technologyhave broad experiences through academic activities from ICT field as well as from all the other domains that contribute to the development of the e-governance specialists (law, cyber security, public administration, economy and finance etc.). • Experts and specialists from private and public sector with practical experience from the field (E-Governance Academy, Ministries of Estonia, State Agencies, Estonian Association of Information Technologies and Communication, Nortal, Interinx, Trinidad, Ernst & Young etc.)

  26. 26 THANK YOU! Ingrid Pappel Ingrid.pappel@ttu.ee

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