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Fourth International Conference on Online Deliberation (OD2010) July 1st, 2010

Tools and Technologies in eParticipation: Insights from Project Evaluation Melanie Bicking and Maria A. Wimmer University of Koblenz (UKL) {bicking | wimmer}@uni-koblenz.de. Fourth International Conference on Online Deliberation (OD2010) July 1st, 2010. Table of Content. Problem scope

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Fourth International Conference on Online Deliberation (OD2010) July 1st, 2010

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  1. Tools and Technologies in eParticipation: Insights from Project EvaluationMelanie Bicking and Maria A. Wimmer University of Koblenz (UKL){bicking | wimmer}@uni-koblenz.de Fourth International Conference on Online Deliberation (OD2010) July 1st, 2010

  2. Table of Content • Problem scope • eParticipation Projects Evaluation Methodology • Insights from Project Evaluation • Outlook Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  3. Overall scope of eParticipation Project Evaluation • Evaluate eParticipation project results (platforms) in terms of • Processes supported • Policies supported • Topics discussed • Tools and technologies used • Assess success and potential impact of project results • Investigate dialogue between stakeholders and the public over time and its outcomes • Receive feedback from each interested stakeholder who is interested in using respective eParticipation platforms of the projects Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  4. Table of Content • Problem scope • eParticipation Projects Evaluation Methodology • Insights from Project Evaluation • Outlook Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  5. Assets of eParticipation projects to be assessed • Tools and Technology: ICT deployed in the field of application and used for participation • Processes supported: different stages within the legislation process • Topics tackled: different topics processed in the legislation process • Policies supported:strategic directions and policies addressed in the project Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  6. Tools / Technologies deployed Processes supported Topics discussed Policies supported Usability Perceived usefulness Appropriateness Appeal Attractiveness Interest Perceived Importance Policies met eParticipation Projects Evaluation Methodology Point of departure Platforms of eParticipation projects Assets to be assessed KeySuccess and Impact Evaluation criteria Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  7. Assessing the impact • By addressing different target groups via • Internal assessments • External assessments • By assessing • The quality of reaching the target groups • Whether sustainable interest has been reached Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  8. The two parts of evaluation Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  9. Overall view on evaluation framework Point of departure What to evaluate? Assets to be assessed How to evaluate? Key evaluation criteria Main target of evaluation: impact towards target groups Impact assessment features Instruments of evaluation Addressing target groups through instruments of evaluation Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  10. Table of Content • Problem scope • eParticipation Projects Evaluation Methodology • Insights from Project Evaluation • Outlook Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  11. Means to establish contacts with target group Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  12. Means applied to establish contacts with the most impact Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  13. Degree of innovation of tools and technologies deployed Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  14. Usability of tools and technologies Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  15. Web Content Accessibility Guidelines (WCAG) Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  16. Overview of the eParticipation tools deployed and used by target users Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  17. Lessons learnt and best practices • Aspects hindering eParticipation projects to succeed • Lack of support from elected representatives resulting not only but also in wanting acceptance of the citizens • Past oriented thinking and acting, as well as culture of elimination of errors thereby remaining in tried and tested/trusted routines (this is in particularly true for the use of ICT) • Confusing information, lack of transparency and accessibility • Lack of sharing information with other projects to learn from their experiences or to create synergies • Lessons learnt from executing eParticipation projects evaluation • An evaluation of the impact is methodologically difficult • Engaging end users in the assessment of the projects was problematic • Better using mail surveys than online surveys Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  18. Table of Content • Problem scope • eParticipation Projects Evaluation Methodology • Insights from Project Evaluation • Outlook Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  19. Toward further analysis • The paper bases on parts of ongoing monitoring and evaluation of eParticipation projects funded under the eParticipation Preparatory Action of the EC • Evaluation passes through an iterative process • including internal and external assessments of the projects • projects started and finished or will finish at different points in time • At the moment the 2nd round of expert evaluation is running • Results will be available in a few months including • a comparative analysis of 1st and 2nd round of Expert Evaluation • the projects that started at the beginning of 2009 have now advanced to the point that their pilots are live and evaluation of their pilots will start soon involving Self-Assessment, Expert Evaluation, and Peer Review Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  20. Expected outcomes • At the end, a comprehensive and wide-ranging evaluation of the projects funded under the eParticipation Preparatory Action of the EC will be provided • The study provide feedback on the single projects and calls, as well as on the eParticipation Preparatory Action itself • From this, profound insights into eParticipation and the design and conduction of eParticipation projects are expected thereby providing helpful lessons learnt and recommendations for future eParticipation initiatives to the EC and other designated stakeholders. Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

  21. Thank you for your attention! Melanie Bicking and Maria A. Wimmer University of Koblenz (UKL){bicking | wimmer}@uni-koblenz.de Fourth International Conference on Online Deliberation (OD2010), July 1st, 2010

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