Customer Support Service and care provider

1. Customer Service Customer service provides support for customers through information, assistance and creating a trustful environment

2. In today’s competitive business world, it’s sometimes all too easy for companies to get caught up in endless examinations of ways to increase productivity, boost sales, and streamline for maximum efficiency.…Sometimes this focus takes away from a focus on good customer service, and good customer service will always be the backbone of any business that works with people—which means all businesses!

3. What is Excellent CUSTOMER SERVICE ? "the ability of an organization to constantly and consistently exceed the customer's expectations.” If we are going to consistently exceed customers’ expectations, we have to recognize that every aspect of business has an impact on customer service.

4. Where is Customer Service delivered? ? On the phone ? Face-to-face interaction ? Taking orders ? Social Media ? Providing information ? Email ? Selling or providing products and/or services ? Scheduling appointments ? Delivering or installing products ? Repairing and troubleshooting ? The list goes on and on! “Customer service is just a day in, day out, ongoing, never- ending, unremitting, persevering, compassionate type of activity.”

6. Tips for good customer services ? Smile and be friendly ? Use a customer’s name if you know it ? Welcome the customer to your business ? Introduce yourself ? Ask “How may I help you?” ? Listen! ? Focus on the customer and value them “Treat every customer as if they sign your paycheck…because they do.”

7. Danger Phrases Better Phrasing 1. “That’s a good question, let me find out.” 2. “Let’s see what we can do.” 3. “The next time that happens, here’s what we can do…” 4. “It may take me a few minutes to find out. Are you able to wait while I check?” 5. “While we may not be able to do that, here’s what we can do…” 1. “I don’t know.” 2. “We can’t do that.” 3. “You’ll have to…” 4. “Hang on, I’ll be right back.” 5. “No” at the beginning of any sentence.

8. Four common traits of great Customer Service providers: Empathy Responsiveness Customers need someone who can relate to their problems and show real interest in helping them. Customers don’t want to be treated like an interruption. They want attention, action, and to feel important, no matter how much they spend. Motivation Assurance You need a strong desire to succeed. This gives you a better chance at employment and promotion. Customers want to feel that their needs will be met and promises will be kept.

9. Handling on Angry Customer 1. Keep calm 2. Listen carefully to the complaint 3. Repeat the complaint back to make sure you understand the problem 4. Apologize that it happened 5. Acknowledge the customer’s feelings 6. Explain what action you will take to correct the problem 7. Thank the customer for bringing the problem to your attention If the customer is still unhappy, get help from your supervisor.

10. Contact Us Address: C-246, Sector 63, Noida India 201301. Phone: (+91)-9599323090 Skype: ouctus Email: info@ouctus.com Web: www.ouctus.com Sales Information Phone: (+91)-9599577711 Email: sales@ouctus.com

11. THANK YOU