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Making Every Contact Count: Making Every Early Contact Count Too: Housing Officer Pilot Training

Making Every Contact Count: Making Every Early Contact Count Too: Housing Officer Pilot Training. Dr Emmie Fulton Health Psychologist & Cognitive Behavioural Therapist Emily Smith Public Health Development Manager. Project aims.

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Making Every Contact Count: Making Every Early Contact Count Too: Housing Officer Pilot Training

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  1. Making Every Contact Count: Making Every Early Contact Count Too: Housing Officer Pilot Training Dr Emmie Fulton Health Psychologist & Cognitive Behavioural Therapist Emily Smith Public Health Development Manager

  2. Project aims • To develop a face-to-face half-day MECC training for housing officers • To understand the specific needs of this group and whether we need to tailor what was currently available (e.g. e-learning) • To consider how we can engage staff from the onset

  3. The Training Background to MECC Chat 4 Change Why include US? Information Practice How can WE make it work for US? Sign-posting Healthy Behaviours

  4. Our approach • Established individual and team needs via a questionnaire • Developed a half day interactive training package presented in PowerPoint slides, practical activities and role-plays. • Included key components: 1) Why we were asking for their help – importance of MECC to all and their key involvement 2) Theory – What is MECC, what are the health priorities & basic information? 3) Practice – How do I build my confidence/start the conversation? 4) Team approach to integrating MECC - Problem solving

  5. Making the case for their involvement • Chris • Started smoking at 15 • Always enjoyed a drink, now drinks daily, throughout the day

  6. A ‘Sliding Doors’ Scenario Referred for specialist help Drinking daily , throughout day, smoking more heavily Symptoms begin GP Hospitalised QUITS SMOKING Early Death Rings smoking cessation Longer Life Housing officers provide brief advice

  7. NHS cannot tackle this alone • Housing see people sooner • NHS has to wait for people to come to them • Many don’t access healthcare services – those who need help most • Housing may have more insight into what to raise the issue about - understand needs • Can show people the doors into NHS & other healthcare services

  8. Results • Evaluated the effectiveness of the training with pre- and post evaluation questionnaires. Significant increases in: • Knowledge about what MECC is • Knowledge about key health messages • Confidence to raise the issue • Confidence at carrying out MECC • Knowledge about where to signpost

  9. What did we learn? • Encourage ownership of MECC • Staff have ideas about what points within their service might support MECC activity (e.g. housing assessment forms ask about smoking, could follow up with signposting and other questions) • Housing officers were interested in the impact of Mental health and whether this could be incorporated into MECC. • Suggested ‘Making EVERY contact count’ had put them off – chose to say every ‘appropriate contact’. • Need regular encouragement – newsletters, progress of other teams • MECC champion in each team

  10. Thank you for listening Dr Emmie Fulton emmie.fulton@coventry.ac.uk Tel. 024 7688 7171 

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