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Documentation. Interviewing Techniques. By: Jon Corbett and Kasondra White. Unit: M14U02. Introduction. Exploring and documenting experiences and knowledge Preparing for the interview Interviewing styles Interviewing techniques Mapping interviews. Preparing for the interview.

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Documentation

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  1. Documentation Interviewing Techniques By: Jon Corbett and Kasondra White Unit: M14U02

  2. Introduction • Exploring and documenting experiences and knowledge • Preparing for the interview • Interviewing styles • Interviewing techniques • Mapping interviews

  3. Preparing for the interview • A good interview is like a good conversation • Understand the topic of discussion • Draft preliminary questions

  4. Making initial contact • Explain purpose to potential interviewees • Inform potential interviewees about: • information about the project • how long the interview will last • where it will take place • who will be present • what will be expected of the interviewee

  5. Equipment • Types of equipment: • audio recorders • microphones • video cameras • Interviewers should: • learn the basics of using the equipment • ensure that batteries are fully charged • check that the device is recording throughout the interview

  6. Choosing a location • Free of distractions • Easily accessible for interviewee • Ask interviewees where they would feel most comfortable • Avoid background noise

  7. Setting up the interview • Positioning the recording device • Seating the interviewee: • Is there a door that may open? • Are there open windows? • Is there an audible television or radio? • Are there any other devices nearby that may detract from the quality of the recording? • Balancing sound quality with comfort of interviewee

  8. Asking questions

  9. What, where, who, how, why, when • Formula for getting the full story • What types of information are sought? • Ask questions that will produce the most information about the topic

  10. Open-ended vs. closed-ended questions • Open-ended: • cannot be answered with “yes” or “no” • more conversational • can help an interviewee open up • Closed-ended: • can be answered with “yes” or “no” • provides specific information • can help warm up an interviewee at the outset

  11. Wording of questions • Shapes the way an interviewee will answer • Neutral phrasing • Leading questioning • Questions: one at a time and clearly asked • Use “why” questions with caution

  12. Active listening • Listening to and interacting with the interviewee • Achieved by: • facing the interviewee • maintaining eye contact • responding appropriately • focusing on what is being said • not interrupting • keeping an open mind • Do not overuse

  13. Acknowledging answers • Can be distracting • Will be heard on final recording • Should be timely and kept to a minimum • Non-verbal cues: • head nodding • smiling • eye contact

  14. Paraphrasing • Restatement in the interviewer’s own words • Shows understanding • Done in a timely manner • Do not interrupt interviewee

  15. Mapping and interviews • Tool for focusing on land-related information • Can stimulate memories • Ensure interviewee is familiar with map format • Encourage interviewees to draw on the map

  16. Concluding the interview • Is there anything you’d like to add? • Review notes for unasked questions • Wrap up the interview • Thank the respondent

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