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Problem Solving vs. Decision-Making

Problem Solving vs. Decision-Making. Problem-solving is a set of activities designed to analyze a situation and find, implement, and evaluate solutions. Decision making is making choices at each step of the problem-solving process.

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Problem Solving vs. Decision-Making

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  1. Problem Solving vs. Decision-Making • Problem-solving is a set of activities designed to analyze a situation and find, implement, and evaluate solutions. • Decision making is making choices at each step of the problem-solving process. Emergency decision making begins with EOPs and SOPs--before disaster strikes.

  2. The Problem-Solving Model • Identify the problem. • Explore alternatives. • Select an alternative. • Implement the solution. • Evaluate the solution.

  3. Factors That Affect Decision Making • Political • Safety • Financial • Environmental • Ethical

  4. Decision-Making Styles • Sensing (stability) • Intuition (innovation) • Thinking (effectiveness) • Feeling (integrity)

  5. Four Ways to Make a Decision • Individual • Consultation • Group • Delegation

  6. Attributes of Good Decision Makers Knowledge Initiative Advice-seeking Selectivity Comprehensiveness Currency Flexibility Good judgment Calculated risk-taking Self-knowledge

  7. Ethical Don’ts • Don’t exceed your authority. • Don’t use your position to seek personal gain. Avoid even the appearance of ethical violations.

  8. Ethical Do’s • Place the law and ethical principles above personal gain. • Act impartially. • Protect and conserve agency property. • Put forth honest effort.

  9. Components of Ethical Decisions • Commitment or motivation • Consciousness or awareness • Competency or skill

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