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  1. Presentation Facilitator: • Viewing the notes version will assist you with critical information that supports each of the slides. • To view the notes version in PowerPoint 2007, click on the View tab at the top of the page , • and then click on the Notes Page in the menu bar.

  2. Goal: To ensure that every eligible individual, child and family in Colorado is screened for and enrolled in the health, food and financial self-sufficiency benefits that help them thrive.

  3. Eligible Coloradans Governor’s Office of Information Technology (OIT) Department of Health Care Policy and Financing (HCPF) Colorado PEAK Community Based Organizations (CBO) Department of Human Services (CDHS) CO PEAK Outreach Team County Staff County CBMS User Group (CCUG) Foundations PEAK Stakeholders

  4. ? What is PEAK and Why Was It Created?

  5. Background: What is PEAK? • PEAK is the new web-based tool that allows clients to access self-sufficiency benefit information from any computer with internet access. • Am I Eligible? * • Check My Benefits * • Apply For Benefits ~ • Report My Changes ~ • * = Currently available to the public (Launched in October 2009) • ~ = Will be available to the public in late May 2011

  6. Background: What is PEAK? • PEAK is: • A data flow tool • One more access point for benefits • An application form similar to the Single Purpose Application • PEAK is not: • An eligibility determination tool • Applicable for all situations • Applicable for all programs • A replacement of the county eligibility role

  7. Background: Purposes of PEAK • Help clients meet the entirety of their needs • Create local access points for health, nutrition & financial benefits • Remove barriers to enrollment & renewal for eligible Coloradans • Empower clients to screen, apply & manage their own cases • Increase efficiencies for county offices • Build on best practices (26 other states have successful online applications)

  8. ? Q: Where can the public access Colorado PEAK? A: www.colorado.gov/PEAK

  9. What is Currently Available for Public Use?

  10. OVERVIEW: Am I Eligible? • Allows people to screen themselves for potentialcash, food and medical assistance • Provides immediate results of potential eligibility • Simple to use – takes just minutes • Doesn’t save personal information

  11. OVERVIEW: Am I Eligible? • Screens for: • Colorado Works/TANF • Adult Financial • Aid to the Blind (AB) • Aid to the Needy Disabled (AND) • Colorado Supplement to Supplemental Security Income (SSI) • Old Age Pension (OAP) • Home Care Allowance (HCA) • Burial Assistance • Food Assistance/SNAP (formerly Food Stamps) • All Medical Programs: • Family Medicaid/CHP+ • Adult Medicaid • Long Term Care

  12. CO PEAK 2010 Usage

  13. How Can You Use ‘Am I Eligible?’ to Assist Clients Today? • Applicants can be directed to prescreen while they wait for services • Current clients can be directed to PEAK to self-screen for potential eligibility for additional programs • PEAK can be used to understand the documents needed to complete a benefits application

  14. Overview: Check My Benefits • Allows people who are currently receiving benefits to access: • Current benefit information • Renewal date for benefits • Simple to use • Clients create an account with a user name and password in PEAK and then link to their case • NOTE: This is not a status checker – it won’t give the status of an application going through the determination process

  15. Overview: Check My Benefits

  16. Overview: Check My Benefits

  17. How Can You Use ‘Check My Benefits’to Assist Clients Today? • Providing clients with their State ID • Many counties are automatically giving this information to clients • Encouraging clients to view benefits information online rather than call • Informing clients that they can see when renewals are scheduled – thus reducing the need to reapply

  18. Q: How do you access PEAK in the Portal? A: https://my-cdhs.state.co.us

  19. Overview: Apply For Benefits • Clients can initiate an application for cash, food and medical assistance • Clients select programs for which they wish to apply • Application asks only questions related to the programs selected • Application takes between 30 and 60 minutes to complete • Applicants are given a tracking number

  20. Overview: Apply For Benefits • Programs supported include: • Colorado Works/TANF • Adult Financial • Aid to the Blind (AB) • Aid to the Needy Disabled (AND) • Colorado Supplement to Supplemental Security Income (SSI) • Old Age Pension (OAP) • Home Care Allowance (HCA) • Burial Assistance • Food Assistance/SNAP (formerly Food Stamps) • Family Medicaid/CHP+

  21. Overview: Report My Changes • Clients easily report changes using any computer with internet access • Contact information • Pregnancy status • Death • Employment • Additional income • Rent/utilities • Illness/disability • Marital Status • Provides convenience by saving trips to the county office • Simple to use, follows the same logic as “Check My Benefits”

  22. Overview: Report My Changes

  23. Overview: Report My Changes

  24. Overview: Report My Changes

  25. What Happens After an Application or Change Report is Submitted?

  26. Where Do PEAK ApplicationsGo for Processing? • Applications submitted through PEAK go to one of two places: • Local county offices for combination cases • Based on the zip code entered in the application • State medical assistance program vendor for medical only cases • Based on program selection on the application • Change reports submitted through PEAK are directed to the local county office

  27. How Should You Send Documents? • Any documents submitted should include the PEAK tracking number on each page that is sent in!

  28. ? How Is PEAK Launching Initially?

  29. CO PEAK Outreach Initiative: Launch Timeline • February 20, 2011 • Limited County Access & Training • March 7- May 28, 2011 • Incremental Launch with Select Counties & CBOs • County-CBO Partnerships • Training & Support • Round 1: 2/28/11 - 3/11/11 (Boulder, Larimer & Weld) • Round 2: 3/14/11 – 3/25/11 (Garfield, La Plata & Mesa) • Round 3: 3/28/11 - 4/8/11 (Adams, Arapahoe, Elbert & Jefferson) • Round 4: 4/11/11 – 4/22/11 (Baca & Otero) • May 31, 2011 • Public Launch

  30. ? What Resources Are Available to You?

  31. CO PEAK Initiative: Toolkit Elements

  32. CO PEAK Initiative: Additional County Toolkit Elements • County Business Process Maps • Specialist • Generalist • Task-based • Hybrid • Pre-scripted Talking Points • County Readiness Checklist • CBO Engagement Models • Models for Integrating PEAK

  33. CO PEAK Initiative: Training Opportunities • PEAK Inbox training • Delivered by OIT/PEAK Outreach Team • Pre-launch trainings for the initial launch counties and their community partners • Regional trainings • Delivered in conjunction with HCPF • Colorado Works Professional Development Academy – June • Other • Special Requests • Development of online training resources • County Readiness Calls

  34. Technical Issues with PEAK • E-mail: CBMS.Help@state.co.us • Application Questions • Local county offices • Medical only applications – Maximus • For Program Information • colorado.gov/hcpf • cdhs.state.co.us • For Training Questions • E-mail: peakoutreach@bouldercounty.org • colorado.gov/PEAK

  35. PEAK Outreach Team peakoutreach@bouldercounty.org Dawn Joyce, MPH Project Director djoyce@bouldercounty.org (303) 441-1627 Jacqueline Sullivan, MAIPS Project & Communications Manager jsullivan@bouldercounty.org (720) 564-2211 Patrick T. Kelly, MPhil Project Manager pkelly@bouldercounty.org (720) 564-2212 Tami Agne Project Consultant tagne@bouldercounty.org (303) 678-6360

  36. Thank You!

  37. Additional slides if time permits.

  38. ? What Are the Benefits of PEAK?

  39. PEAK Online Application: How PEAK Benefits Clients • Self-service option for initiating an • application for benefits • Available 24-hours/day, 7 days a week • Saves drafts for 30 days • Allowing clients to apply during • convenient times for them • Allows clients to apply from a • comfortable environment

  40. PEAK Online Application: How PEAK Benefits CBOs • Allows CBOs to provide a wider range of services to clients • Allows CBO staff to easily screen clients for potential eligibility – thus adjusting the level of assistance the CBO may offer • Provides a tool to manage a client’s lifecycle of benefits • May allow CBOs to assist clients in a • more permanent manner toward • self-sufficiency • May provide opportunities to • increase funding streams

  41. PEAK Online Application: How PEAK Benefits Clients • Acts as a single application to access multiple programs • Empowers clients by allowing them to screen for potential eligibility, apply, and make changes online • Can be less overwhelming than the paper application • Applicants just see one screen at time • Available in Spanish and English

  42. PEAK Online Application: How PEAK • Benefits Counties • Informs clients of potentially required documentation • Fewer incomplete applications = fewer call backs • Allows clients to report changes and check benefits online • Reduced applicant calls and visits to county offices • E-signature eliminates a major cause • of incomplete applications • Informs clients of renewal date • Quick return of paperwork

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