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Working in Teams

Working in Teams. Dr. Ken Haycock February, 2007. Six Phases of Project. Enthusiasm Disillusionment Panic Search for the guilty Punish the innocent Praise and honor the non-participants. Overview. definitions criteria for success stages in team growth common problems

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Working in Teams

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  1. Working in Teams Dr. Ken Haycock February, 2007

  2. Six Phases of Project • Enthusiasm • Disillusionment • Panic • Search for the guilty • Punish the innocent • Praise and honor the non-participants

  3. Overview • definitions • criteria for success • stages in team growth • common problems • other considerations

  4. Learners retain… 10% of what we READ 20% of what we HEAR 30% of what we SEE 50% of what we SEE and HEAR 70% of what we TALK OVER WITH OTHERS 80% of what we USE AND DO IN REAL LIFE 95% of what we TEACH SOMEONE ELSE Margaret Trask, AIMA Training and Consulting, National Library of Australia, From a paper presented at the IFLA Preconference on Continuing Education, 1993.

  5. Definitions • committee • group • team

  6. Definition of Teams A team is a small number of people with complementary skills who are committed to a common purpose, common performance goals and a common approach, and for which they hold themselves mutually accountable. Katzenbach, J. & Smith, D. (1993). The wisdom of teams. Harvard Business School Press.

  7. My Contribution… • What strengths do I bring to my team? • What behaviours of other members of the team really “push my buttons”? • What are the implications for how we work together? • How do I need to modify my preferences for the sake of team performance?

  8. Criteria for Success • clarity in team goals • clearly defined roles/responsibilities • established ground rules • clear communication • beneficial team behaviors • balanced participation Peter Scholtes et al. (1988). The team handbook. Joiner Associates.

  9. Criteria for Success • well-defined decision procedures • awareness of both content and process • productive use of conflict • use of evidence • [scientific approach] • an improvement plan Peter Scholtes et al. (1988). The team handbook. Joiner Associates.

  10. Stages of Team Development STAGE 1: Forming STAGE 2: Storming STAGE 3: Norming STAGE 4: Performing Peter Scholtes et al. (1988). The team handbook. Joiner Associates.

  11. STAGE 1: Forming STAGE 2: Storming STAGE 3: Norming STAGE 4: Performing Peter Scholtes et al. (1988). The team handbook. Joiner Associates. Characteristics of Each Typical Behaviors to Expect Action Required Leading Team Development

  12. The Search for Clarity • What will be our goals? • What are the characteristics of an effective team leader? • What are the other roles and responsibilities in our team? • What will be our ground rules? • What will be the consequences for noncompliance?

  13. Common Problems • foundering • overbearing participants • dominating participants • reluctant participants • feuding members Peter Scholtes et al. (1988). The team handbook. Joiner Associates.

  14. Common Problems • attribution • wanderlust: digressions and tangents • discounts and “plops” • unquestioned acceptance of opinion as fact • rush to accomplishment Peter Scholtes et al. (1988). The team handbook. Joiner Associates.

  15. Dysfunctional Behaviors • blocking • power-seeking • recognition-seeking • rejecting • refusing • clowning

  16. Managing Conflict • decide if the conflict is worth confronting • Initiate the conflict in a non-defensive way • define the problem(identify specifics, listen, agree to causes) • generate feasible solution(s) • plan the implementation • plan an evaluation --Blanchard Training and Development

  17. Stages of Team Development STAGE 1: Forming STAGE 2: Storming STAGE 3: Norming STAGE 4: Performing

  18. High Performance • Purpose • Empowerment • Relationship and Communication • Flexibility • Optimal Performance • Recognition and Appreciation • Morale

  19. Team Meetings • so… why bother? • planning/goals • roles/responsibilities • logistics, rules • assessment

  20. In essence... • groups have patterns of development • development is not automatic • groups can be normal or dysfunctional • healthy groups are the result of the positive individual energy of motivated people • group health is everyone's responsibility --Blanchard Training and Development

  21. To your success... • characteristics • criteria • what to expect • the process • monitor and adjust • continuous improvement

  22. More information? Baldwin, D. & Migneault, R. (1996). Humanistic management by teamwork: An organizational and administrative alternative for academic libraries. Englewood, CO: Libraries Unlimited. Katzenbach, J. & Smith, D. (1993). The wisdom of teams. Cambridge: Harvard Business School Press. Scholtes. P. et al. (1988). The team handbook: How to use teams to improve quality. Joiner Associates. Wellins, R., Byham, W. & Dixon, G. (1994). Inside teams. San Francisco: Jossey-Bass.

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