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SCLS DELIVERY

Explore the shifting landscape of delivery services, from the rise of sharing items per basket to the impact of major players like Amazon, Netflix, and iTunes. Delve into the changes in delivery volume and the future of the handling chain, while considering possible service adjustments and the influence of cost factors. Discover how delivery services are adapting for the future.

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SCLS DELIVERY

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  1. SCLS DELIVERY Trends, Directions, Decisions and Goals 2012 & Beyond

  2. DELIVERY IS SHARING

  3. ITEMS PER BASKET 2002 = 34.37 2011 = 41.06

  4. THE COMPETITION • Amazon - 1995 • Netflix - 1999 • iTunes - 2001

  5. I DO WHAT HOW? • Play, Stop, Pause • Download, Save, Export

  6. DELIVERY VOLUME • 1994 to 2008 delivery volume grew nearly 700% • 42 straight delivery volume samples showing growth. • In our last 8 counts, we’ve seen a volume drop in 6 of them. • 2009-2011 delivery volume has dropped about 5%-6%

  7. FUTURE OF SHARING

  8. THE HANDLING CHAIN • Shelf Transit Patron • Patron Transit Shelf • Libraries: process 20,000 incoming items • Delivery: sort 20,000 items picked up • Libraries: prepare 20,000 items for next day’s delivery • 60,000 items x 1 sec. = 16 labor hours

  9. THERE’S SOMEONE ELSE • Shared route costs • Shared overhead costs • Most PL Systems going to 4-day • UW planning to stay at 5-day • Expect changes to happen over many years

  10. DELIVERY SERVICE CHANGES

  11. DELIVERY SERVICE CHANGES

  12. WHAT COULD BE NEXT? • Reduced Saturdays • Reduced 2nd daily deliveries to larger Dane libraries • Reduced Frequency M-F

  13. COSTS • Increases in fuel, health insurance rates, facility, vehicle and liability insurances Balanced by • Employee contributions to health insurance and retirement, and staffing changes

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