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Describe The Current Process

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Describe The Current Process

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    1. 1 Describe The Current Process Flowchart Fishbone

    2. 2 Which Tool To Use

    3. 3 Before you charge off to solve a problem, you need some background information. You need to know how your group fits in with other assembly operations/departments. That way you may be able to track problems to the source. A flow chart is the statistical tool that helps you understand your processBefore you charge off to solve a problem, you need some background information. You need to know how your group fits in with other assembly operations/departments. That way you may be able to track problems to the source. A flow chart is the statistical tool that helps you understand your process

    4. 4 Flowchart A picture of the sequence of steps in a process Different steps or actions are represented by boxes or other symbols These step by step pictures can be used to plan a project, describe a process, or to document a standard method for doing a job. It is also used to examine the relation and sequence of steps to define the current situation. Different types of flow charts, however, we are going to talk about the Existing Process Flow Chart. These step by step pictures can be used to plan a project, describe a process, or to document a standard method for doing a job. It is also used to examine the relation and sequence of steps to define the current situation. Different types of flow charts, however, we are going to talk about the Existing Process Flow Chart.

    5. 5 Macro Flowchart

    6. 6 Macro Flowchart

    7. 7 Deployment Flowchart

    8. 8 If you or your problem solving team can see how the material, paper, or person moves through the system, you may be able to come up with a simpler way. There may be repeated steps or unnecessary steps. Once you know the actual steps in a process that you are studying, you probably can find ways to combine or eliminate unnecessary ones.If you or your problem solving team can see how the material, paper, or person moves through the system, you may be able to come up with a simpler way. There may be repeated steps or unnecessary steps. Once you know the actual steps in a process that you are studying, you probably can find ways to combine or eliminate unnecessary ones.

    9. 9 Patient arrives at window Take script from patient Is script filled out accurately Wait ? ? Patient arrives at window Take script from patient Is script filled out accurately Wait ? ?

    10. 10 Patient arrives at window Take script from patient Is script filled out accurately Wait ? ? Patient arrives at window Take script from patient Is script filled out accurately Wait ? ?

    11. 11 First thing you must do. Discuss how you intend to use the Flowchart / Discuss the desired outcome of the session Step 1 - Where do you start? Identify the beginning and end of the process you want to study. For the moment, Don’t concern yourself with the steps in between (Write it down on paper). Step 2 - Identify the steps in the process. Mentally walk through the process as it actually happens. Write down the steps on a sheet of paper. You may actually have to go where the activity takes place. Step 3 - Once you have defined the process and have identified the steps, you are ready to flowchart. Make sure you use the correct symbols. (You can use yellow stickies initially). Step 4 - It is important to know the time it takes to complete each step. This helps you find where you can reduce or eliminate wasted time. Step 5 - You may want to assign a cost to each step in the process, this will depend on your particular situation. Cost information could give incentive to eliminate unnecessary or duplicate steps. First thing you must do. Discuss how you intend to use the Flowchart / Discuss the desired outcome of the session Step 1 - Where do you start? Identify the beginning and end of the process you want to study. For the moment, Don’t concern yourself with the steps in between (Write it down on paper). Step 2 - Identify the steps in the process. Mentally walk through the process as it actually happens. Write down the steps on a sheet of paper. You may actually have to go where the activity takes place. Step 3 - Once you have defined the process and have identified the steps, you are ready to flowchart. Make sure you use the correct symbols. (You can use yellow stickies initially). Step 4 - It is important to know the time it takes to complete each step. This helps you find where you can reduce or eliminate wasted time. Step 5 - You may want to assign a cost to each step in the process, this will depend on your particular situation. Cost information could give incentive to eliminate unnecessary or duplicate steps.

    12. 12

    13. 13 Patient arrives at window Take script from patient Is script filled out accurately Wait ? ? Patient arrives at window Take script from patient Is script filled out accurately Wait ? ?

    14. 14

    15. 15 Fishbone or Ishikawa Diagram

    16. 16

    17. OBJECTIVES Discuss the rationale for identifying possible causes and the need to confirm them with data Construct a cause and effect diagram and apply it to a problem WE WILL ANALYZE POSSIBLE CAUSES USING THE CAUSE AND EFFECT DIAGRAMS AND THE PARETO DIAGRAM. IT IS IMPORTANT TO REALIZE THE IMPORTANCE OF USING DATA TO CONFIRM WHAT WE PERCEIVE THE PROBLEM IS ONCE HAVE IDENTIFIED POSSIBLE CAUSES WHY IS IT IMPORTANT TO CONFIRM THE POSSIBLE CAUSES BY COLLECTING DATA? ANSWER: MANY OF THE CAUSES ARE KNOWN CAUSES WHILE OTHERS MAY BE INFORMED GUESSES. DATA COLLECTION ON THESE INFORMED GUESSES CAN VALIDATE WHETHER IT IS INDEED A POSSIBLE CAUSEWE WILL ANALYZE POSSIBLE CAUSES USING THE CAUSE AND EFFECT DIAGRAMS AND THE PARETO DIAGRAM. IT IS IMPORTANT TO REALIZE THE IMPORTANCE OF USING DATA TO CONFIRM WHAT WE PERCEIVE THE PROBLEM IS ONCE HAVE IDENTIFIED POSSIBLE CAUSES WHY IS IT IMPORTANT TO CONFIRM THE POSSIBLE CAUSES BY COLLECTING DATA? ANSWER: MANY OF THE CAUSES ARE KNOWN CAUSES WHILE OTHERS MAY BE INFORMED GUESSES. DATA COLLECTION ON THESE INFORMED GUESSES CAN VALIDATE WHETHER IT IS INDEED A POSSIBLE CAUSE

    18. CAUSE AND EFFECT DIAGRAM

    19. PURPOSE Ř      Purpose: Basic to quality improvement is the need to identify the root cause. The scatter diagram is an effective way to identify potential causes with the strongest influence on the effect being considered.. §         Identifies possible causes of variation. §         Used to identify the Key Process Variables. §         Provides guidance for data collection. Can be used for organizing the findings a brainstorming session. Ř      Purpose: Basic to quality improvement is the need to identify the root cause. The scatter diagram is an effective way to identify potential causes with the strongest influence on the effect being considered.. §         Identifies possible causes of variation. §         Used to identify the Key Process Variables. §         Provides guidance for data collection. Can be used for organizing the findings a brainstorming session.

    20. HISTORY Developed by Kaoru Ishikawa (1943) Ishikawa Diagram. Fishbone Diagram. Cause-Effect Diagram (C-E)

    21. ADVANTAGES Focuses the attention of the team. Provides a graphic representation. Communicates to others.

    22. CONSTRUCTING A C-E DIAGRAM THIS IS HOW THE FISHBONE LOOKS. THE MAJOR CATEGORIES WITH ASSOCIATED PROCESS VARIABLES ATTACHED TO THE LINES THAT CONNECT TO THE CENTRAL SPINE. THIS IS HOW THE FISHBONE LOOKS. THE MAJOR CATEGORIES WITH ASSOCIATED PROCESS VARIABLES ATTACHED TO THE LINES THAT CONNECT TO THE CENTRAL SPINE.

    23. STEP 1 Define the effect. Add effect to box

    24. STEP 2 Add effect to box Identify major possible causes.

    25. METHODS FOR IDENTIFYING POSSIBLE MAJOR CAUSES Brainstorming Unedited possibilities. When dealing with problems that may need a creative solution. Step by Step Method Usually takes less time. Quality of relationship is usually better.

    26. SCHEMES FOR IDENTIFYING POSSIBLE MAJOR CAUSES Manufacturing (5 M’s) Manpower Material Methods Machines Measurements Services (5 P’s) People (Employees) Provisions (Supplies) Procedures Place (Environment) Patrons (Customers)

    27. Internal functioning or operation of a team. (GRRP) Goals Roles Relationships Procedures The 4 W’s What Why When Where

    28. STEP 3 Add effect to box Identify possible major causes.

    29. STEP 4

    30. STEP 5

    31. STEP 6 Add subsidiary causes if needed. Continue until exhaust cause inquiry (+5 “why”).

    32. STEP 7 Continue until exhaust cause inquiry (+5 “why”). Validate logical causes.

    33. STEP 8 Validate logical causes. Check for Completeness.

    34. C-E DIAGRAM EXERCISE Each table has 20 minutes for completion. Use wall paper for C-E diagram. One member of team will present results to class. May use Brainstorming or Step by Step method. “KISS”

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