VoIP De-Mystified

1. Updated: April 26, 2008 VoIP De-Mystified How to Compare Shop for Choose The optimal VoIP plan for your needs.

2. Brings together a team of experts to help you make the best choice for your Telecommunications services Cost Effective Connections Persimmon Telecommunications Updated: April 26, 2008

3. Updated: April 26, 2008 Joe Budelis • Harvard PhD in Decision & Control • 30 years experience • Areas: Project Management, IT, Analysis, Telecommunications • Long Term Positions: • Mobil Corporation • Morgan Stanley Dean Witter • ShopForT1.com, Telarus, Commission River

4. Updated: April 26, 2008 What we bring to you • Telecommunications expertise • Consulting services • To help you find the best option(s) for your Telecommunications needs • To assist you with questions or issues that arise during provisioning and during the contract term • To help you determine if contract renewal or a switch to another service is most beneficial

5. Updated: April 26, 2008 Specialties • T1, DS3 and Fixed Wireless lines • Fractional, Full, Bonded, Point-to-Point Ts • Data, Voice and Integrated Ts • OC3, MPLS, Ethernet and DSL lines • Phone Service • Local and Long Distance Phone Service • Toll Free Service • VoIP • Cell Phone Service • Audio Conferencing • Domain Registration and Web hosting • Fax Services

6. Updated: April 26, 2008 What is VoIP? • Voice over Internet Protocol • Uses broadband internet connection for phone service • Also known as: • Broadband phone service • I-net telephony • Internet phone service • IP Phone service

7. How does it Work? • Router shares broadband connection with PC(s) • Digital Terminal Adapter (aka dta or phone adapter) is interface between • Router and • Normal analog phone • Alternatively, some plans use an IP phone Updated: April 26, 2008

8. Updated: April 26, 2008 VoIP Background • Initially VoIP was implemented PC-to-PC • Using a PC as your phone is still an option with some plans • Voice quality was originally poor • Improvements in technology have greatly improved voice quality • Most users can not tell the difference most of the time

9. Updated: April 26, 2008 VoIP Advantages • Low cost toll calls • Phone portability – you can use your VoIP phone from “any” broadband connection • Low cost to have phone numbers in distant locations • Many features available via software at a low cost or no additional cost • Features are upgradeable via software download • Calls to others on same service are always free

10. Updated: April 26, 2008 VoIP Disadvantages • Phone line is down if broadband connection is down • Phone adapter and/or router occasionally must be rebooted • Voice quality degrades if internet connection has latency, jitter or significant packet loss

11. Updated: April 26, 2008 911 Service • Not all VoIP vendors offer 911 service in all areas and, when they do: • You must enter into a database precisely the location where you will be using the dta • You must update the location in the database when you move the dta • Some vendors require that the shipping and billing addresses be the same as the address where you will use the service

12. Updated: April 26, 2008 Basic VoIP ServiceTypical Features • Voice mail • CallerID – with or without name • CallerID Blocking • 3-way Conferencing • Call Waiting • Call Waiting ID • Call Forwarding • On-line Account Management • Call Transfer • Virtual Numbers

13. Updated: April 26, 2008 Basic Home, Home Office Plans • Pay Monthly - Annual Plans • $9.99 and $14.99 plans for 200 and 500 mins • $19.99-$24.99 per mo for unlimited calls to USA, Puerto Rico, Canada numbers and some other countries • All-Inclusive Annual Plan • Unlimited call plans • $199 per year • Extra charges for DA and International • Various charges may add up to about $5/mo

14. Updated: April 26, 2008 Business Options • Basic VoIP Service – Vendor provides IP phone or dta that you can use with any analog phone or phone system • Hosted PBX Service – Vendor provides dta and phone instrument with features that, in the past, were only available on high end PBX systems • Integrated T1 – T1 shared between voice and data; carrier provides QoS to voice

15. Updated: April 26, 2008 Hosted PBX ServiceTypical Additional Features • Autoattendant • Customizable • Dial by extension • Dial by name • Company directory • 3- or 4-digit extension to extension dialing • Conference bridge • Multiple Call Handling • Ring Groups • Switchboard • Call Park / Call Pickup • Do Not Disturb

16. Updated: April 26, 2008 Hosted PBX Option • Virtual Office • $49.99/month Unlimited USA & Canada calls • $99.99 equipment cost • Virtual Office Speakerphone • DTA • $1.50/mo FET – 3% Federal Excise Tax • $1.50/mo RRF – Regulatory Recovery Fee • $1.99 E911 Service Fee • $39.99 activation fee • $24.99/month metered extension @ 250 outbound mins/mo + 2.9 cents a minute thereafter • 30-day (max 300 minutes) money back guarantee

17. Updated: April 26, 2008 Basic VoIP Business Options • Business 2000 Plan • 2000 inbound/outbound mins/mo USA and Canada • Includes voicemail, caller ID, call waiting, three-way calling, find me/follow-me, simultaneous ring, call forwarding, and more. • Unlimited calls to other Packet8 numbers • $39.99 per month • 3.5 cpm for additional USA/Canada outbound calls after 2000 outband mins

18. Updated: April 26, 2008 How to Choose a VoIP Plan? • See Plan Comparisons on the VoIP Comparison spreadsheet at: http://shopforld.com/VoIP.xls • Use the first column as a checklist of features – which are most important to you?