Decision Making in an e World

1. Decision Making in an eWorld Presented by Laura Stoneand Chris Guerra, Arizona State Library

2. What we’ll talk about Statistics! Why are they being collected? Who is collecting them? What are they collecting? Where can you find them? How are they being used? And most importantly… How can you get in on the action?

6. Why Collect Library Stats? • Accountability • Measure Change • Compare With Other Libraries • To Tell Library Story • Reports • Track National Trends

7. Arizona Public Library Statistics Survey http://www.azlibrary.gov/extension/apls.aspx • The Arizona State Library collects, edits and disseminates statistical information on public libraries in the state. • This information is shared with the Institute of Museum and Library Services, and is part of a national effort to collect library data. • Cooperative: Public Libraries; State Libraries; Institute of Museum and Library Services.

8. Arizona Public Library Statistics Survey: WHO PARTICIPATES? In Arizona: • Public libraries • Volunteer libraries serving as public libraries • Private libraries serving as public libraries • Tribal libraries • County library district offices PLSC Says: All legally established agencies that operate one or more direct public library service outlets.

9. Arizona Public Library Statistics Survey: WHAT’S COLLECTED? • General Information • Library Staff • Library Revenue and Expenditures • Library Collections • Library Services (Adult and Children)

10. Public Library Data service: http://www.ala.org/pla/publications/plds/ The Public Library Data Service (PLDS) captures data (voluntarily submitted annually) from public libraries throughout the U.S. and Canada on: • staffing, • operating finances, • output measures, • interlibrary loaning, and • technology provisions,. • special topic each year

11. Digital inclusion survey:http://digitalinclusion.umd.edu/ This study conducts a national survey of public libraries to explore the digital inclusion roles of public libraries in four areas: • Public access technology infrastructure resources and capacity (e.g., public access workstations; broadband connectivity). • Digital content, services, and accessibility. • Digital literacy (including languages in which instruction is offered). • Domain-specific services and programs (civic engagement, education, health and wellness, and workforce/employment). The Digital Inclusion Survey is funded by the Institute of Museum and Library Services, and conducted by the American Library Association (ALA) Office for Research & Statistics and the Information Policy & Access Center at the University of Maryland.

12. iPAC:http://www.plinternetsurvey.org/ • Public Libraries and the Internet Surveys • 14 surveys since 1994; beginning in 2006, the national Public Libraries and the Internet series of surveys became part of the larger Public Library Funding & Technology Access Study funded by the American Library Association and the Bill & Melinda Gates Foundation. The Information Policy & Access Center manages the national public library survey portion of the larger study. • The Public Library Funding & Technology Access Study assesses public access to computers, the Internet and Internet-related services in U.S. public libraries, and the impact of library funding changes on connectivity, technology deployment and sustainability.

13. The edge initiative:http://www.libraryedge.org/ • This voluntary assessment program provides libraries with benchmarks, best practices, tools and resources that support continuous improvement and reinvestment in public technology services. EDGE helps libraries connect their services to community priorities. • EDGE will be available to public libraries nationwide at no cost in January 2014. • To learn more, visit http://www.libraryedge.org/ • Funded by Gates, led Urban Library Council, with support from ALA, PLA

14. The Impact Survey: http://www.impactsurvey.org • The Impact Survey is an online survey tool designed for public libraries to better understand their communities and how people use their public technology resources and services. Designed to quickly and easily provide librarians with data on how their patrons use library technology services. • University of Washington Information School • In beta; free until July, 2014

15. iMAP:http://www.imaplibraries.org/ Project Impact:To identify and help develop regional and national demonstration projects that will guide the improvement, measurement, and validation of each public library outlet as place in serving the diversity of populations within the local community.

16. Pew Research Center:http://www.pewresearch.org/ • U.S. Politics • Media & News • Social Trends • Religion • Internet & Tech • Hispanics • Global

17. IMLS: http://www.imls.gov/research/public_libraries_in_the_united_states_survey.aspx

18. IMLS Research:http://www.imls.gov/research/publications.aspx

19. Return on Investment (ROI)

20. Return on Investment (ROI) • Sacramento Public Library Use Value Calculator: http://www.saclibrary.org/About-Us/Library-Value-Calculator/ • Library Research Service ROI Calculators: http://www.lrs.org/data-tools/public-libraries/roi-calculators/ • Maine State Library Use Value Calculator:http://www.maine.gov/msl/services/calculator.htm

23. Scottsdale public library Summer Reading Evaluation program • Partnership with library, school district and ASU • Parental permission • Scantron forms • Analysis and report by ASU

24. Public Libraries Play A Large Role in Arizona Library Visits Arizonans visited their public libraries 28 million times in 2010-11, or more than 2.3 million times per month. In comparison, the 2012 total attendance for the Diamondbacks was 2.1 million people; 514,000 for the Phoenix Suns; 509,241 for the Coyotes, and 487,125 for the Arizona Cardinals. Internet Usage There are 5,248 computers in public libraries that connect to the internet. Almost 6 million uses were noted in 2010-11. Books Borrowed Arizonans borrowed almost 53 million items from their libraries, 8.1 items for each person in the state. In comparison, the average American attends the movies 6.8 times each year. Library Cardholders There were 3,387,355 registered library cardholders in Arizona 2010-11. In comparison, 3,221,133 Arizonans had voter registration cards in January, 2013; 2,323,679 voted in November, 2012. Library Collections There are 200 public library buildings in Arizona. They hold 8.3 million print books; 1.3 million e-books; 655,000 audio materials, and 940,00 videos. More than 50 rural Arizona communities have no bookstore.

25. USER GENERATED REPORTS

27. Some Resources to get started • School of Data:School of Data works to empower civil society organizations, journalists and citizens with the skills they need to use data effectively - http://schoolofdata.org/. • https://infogr.am/: Free tool to illustrate your data. (See the full graphic at: https://infogr.am/NC-public-library-summer-reading/).

28. Contact Information Laura Stone lstone@azlibrary.org (602) 926-3469 Chris Guerra cguerra@azlibrary.org (602) 926-3811 For any additional comments, questions or concerns, please contact us.