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Towards Meaningful ICT Indicators for Developing Countries

Towards Meaningful ICT Indicators for Developing Countries. Government and Education. Dr. Ahmed M. Darwish EGYPT. Why? What? Macro-level Indicators Micro-Level Indicators Observations Recommendations Egypt Efforts. Agenda. Why. E-readiness assessments

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Towards Meaningful ICT Indicators for Developing Countries

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  1. Towards Meaningful ICT Indicators for Developing Countries Government and Education Dr. Ahmed M. Darwish EGYPT

  2. Why? • What? • Macro-level Indicators • Micro-Level Indicators • Observations • Recommendations • Egypt Efforts Agenda

  3. Why E-readiness assessments • Guide development efforts by providing benchmarks for comparison and gauging progress • Determine the current situation in order to plan for the future and advocate specific changes • Help Policy and decision makers. Why?

  4. Level • ICT indicators measure: • Readiness • Use/intensity • Impact • Outcome • Macro Level (Global) Indicators – Country level • Micro Level (Local) Indicators – Ministries, Governorates, Directories, and Individual Administrative Units. ICT Indicators

  5. Infrastructure and access indicators Households and individuals indicators Business indicators ICT impact indicators ICT in education E-government ICT for health applications Indigenous status Content What?

  6. Telephone Network • Carrier services • Fixed telephony services • Mobile telephony Services • Other services (Data Services) • Private network services • Data transmission services • Traffic • Staff • Quality of Service • Tariffs • Revenue and Expense Macro Level ICT Indicators

  7. Capital Expenditure (Investment) Broadcasting Information Technology Internet Indicators Internet backbone services Internet access services Other internet telecommunications services Household levels Accessibility Broadcasting Policy and regulations Macro Level Indicators

  8. Methods for Gathering information through • Personal interviews • Telephone interviews • Computer based questionnaires • Internet Service Providers (ISP) surveys • Internet traffic and web site analysis • Other sources and methods used in private sector surveys Micro level Indicators

  9. A range of assessment tools developed to measure a country ICT e-readiness 16 just in the past few years! (Mostly Macro – country level) Tools widely vary in Definitions Methods of measurement Assessments vary considerably in Goals Results!! No standard e-readiness assessment policy No global unified set of ICT Indicators. Observations

  10. These reports are gaining popularity They are used by Investors and Donors Some of them achieved credibility Problem / Opportunity

  11. Can we re-think • Review formulas to reflect realistic meaning full situation Q? Is it sound/fair to relate to population? Q? Will it be more reasonable to think of population (demographic) structure? • Mechanism to collect and update … Are we all using the same definition for the same year for all measured data? Recommendations

  12. EGYPT Ministry of State for Administrative Development Got the mandate to Measure and Publish ICT readiness on the micro-level EgyptEfforts

  13. Scope Measure the level of information technology use in government organizations to: • Enhance the level of performance of work cycles in administrative units of the state. • Improve efficiency of performance and work among government organizations. • Facilitate and help civil servants and IT staff for better use of information technology. Objectives

  14. Create an effective e-culture and work field environment in government administration units in coordination with IT representatives of ministries and administrative units. Study the impact of Readiness Index on the economic and investment environment of the state to attract investment in Egypt. Contribute to the enhancement of the International competitiveness index for Egypt. Create opportunities for e-government candidate projects Benefits

  15. An Initial scan questionnaire to measure internal ICT infrastructure has been developed and distributed. A database was designed for the collected data and deduced results. Some statistical analysis have been performed on the collected results. Procedure

  16. Initial scan questionnaire w2ere designed to evaluate the ICT infrastructure readiness of both Central Government & Local Governorates and Directories (579 Unit - 229+350) The questionnaire was divided into 7 sections: Hardware and Peripherals Networking facilities Software and applications Internet and Web presence Human resources IT usage plan Security and protection systems Details

  17. A 2nd questionnaire was designed to measure the work automation, work cycle and readiness to offer e-government service. It has 11 sub index categories to measure and assess. The same procedure was followed to calculate outcome results Produced Bi-Annually

  18. 81.1% of government departments use office applications. • 94.5% of computer (PC) users in Government are not from an Engineering/Computer background nor did they have a formal certificate of computers (Just regular training courses or sessions) Shows how employees are interested to upgrade themselves and how do they think that ICT is an important factor for career pursuing. Glimpse of 1st release

  19. Of surveyed government entities • 66% have e-mail • 60% have web sites • 84% of those who have a web site update it regularly (term regular vary in definition!) • 31% use an Intranet • 36% exchange some data with other entities over the Internet • 76% have plans for upgrade and development. Response: 163 out of 229 in Central Government

  20. Of surveyed government entities • 19% have e-mail • 22% have web sites • 58% of those who have a web site update it regularly (term regular vary in definition!) • 8% use an Intranet • 13% exchange some data with other entities over the Internet • 29% have plans for upgrade and development. Response : 333 out of 350 entities in Local Government

  21. 58% of government departments have work automation strategy and plans (86% central & 34% local). • 40% of government departments have undergoing ICT projects (51 % central – 30% local) the overall number of ICT projects is 279 (169 central & 110 local). Glimpse of 2nd release

  22. Of surveyed government entities (163) • 67% have citizen complain system • 66% provide internal training facilities for their employees • 69% of ICT projects are financed by the government • 75% has internal technical support Central Government

  23. Of surveyed government entities (333) • 68% have citizen complaint system • 50% provide internal training facilities for their employees • 55% of ICT projects are financed by the government • 50% has internal technical support Local Government

  24. Education • 38K schools: • All connected to Internet • (dial-up, less than 1000 via DSL) • All have computer labs • (ration is smaller than 1 PC for each 20 students) • New Project: Smart Schools • Use Computers for teaching • Ratio 1 PC for every 5 students • Make sure at least 2 contact hrs per day

  25. Thank you For more information Please visit us http://www.ad.gov.eg http://www.egypt.gov.eg Or contact us darwish@ad.gov.eg info@ad.gov.eg

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