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Voice of Your Customer

Voice of Your Customer. Lunch & Learn Identifying Process Improvements for Better Customer Satisfaction. Meeting Objective. Listen to the Voice of Our Customer and identify the top 3 process improvements our EDO can make to deliver improved customer satisfaction. Agenda.

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Voice of Your Customer

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  1. Voice of Your Customer Lunch & Learn Identifying Process Improvements for Better Customer Satisfaction

  2. Meeting Objective Listen to the Voice of Our Customer and identify the top 3 process improvements our EDO can make to deliver improved customer satisfaction.

  3. Agenda • Review the counsel from our customers. • Identify the two highest leverage opportunities for work process improvement. • Brainstorm practical ways to do the work better. • Agree on action steps to better meet customer expectations.

  4. What Is Our Customer Telling Us?

  5. Which Messages Should We Work On?

  6. Opportunities For Improvement

  7. Commitment to Action

  8. Thank You • The difference between winning more often than losing is delivering what the customer needs. • The best way to know what the customer needs is to listen to the voice of the customer. • But, listening is not enough. You need to change the way you do things in order to meet the customer’s need.

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