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Voice of Customer Presentation

Voice of Customer Presentation. R14701: ME Machine Shop Opportunities. Project Description. Goal Top rated ME program and ME machine shop in the nation and eventually the world. Objectives

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Voice of Customer Presentation

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  1. Voice of Customer Presentation R14701: ME Machine Shop Opportunities

  2. Project Description • Goal • Top rated ME program and ME machine shop in the nation and eventually the world. • Objectives • Identify characteristics of top rated university machine shops (i.e. capabilities, layout, procedures, usage trends). • Identify potential areas for improvement based on these characteristics.

  3. Stakeholders • ME Faculty/Staff • Dave Hathaway, Rob Kraynik, Jan Maneti • Machine Shop Committee • Dr. Hensel • ME Students • Graduate and Undergraduate • Senior Design • Clubs

  4. Objective Tree

  5. Customer Requirements

  6. Additional Comments • Changed focus to students • Committee is focusing on faculty perspective. • Interested in helping? • Please post on the discussion board with any comments or ideas.

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