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Case Study: FBI VCF

Case Study: FBI VCF. Insufficient attention to how business processes would have to adapt to the new system. Insufficient attention to electronic data exchange. Mission change --> system would have had to change... but did not?

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Case Study: FBI VCF

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  1. Case Study: FBI VCF • Insufficient attention to how business processes would have to adapt to the new system. • Insufficient attention to electronic data exchange. • Mission change --> system would have had to change... but did not? • Overall: poor alignment of mission, processes, information flows and information processing techniques.

  2. Data, Information, Knowledge What’s the big diff?

  3. The Monty Hall Puzzle

  4. Data • Store and Convey Information and Knowledge • Ink on Paper • Sound Waves • Light Waves • Etc. • Information Systems (Computers) • Data stored in bits • bit = 0 or 1 • Byte = 8 bits or 28 = 256 (0 – 255)

  5. Information • Descriptive • Must be Interpreted by Something • = Uncertainty Before – Uncertainty After • Facts

  6. Data ≠ Information • Liang Shun • Danger • En La Mesa • Meilleur Ami • Formel • Domo Arigato

  7. Data Redundancy

  8. Value of Information • Advanceness, Accuracy, Completeness

  9. Back to Monty Hall Puzzle • Some More Information: • You must pick one… • Would you value more information? • If so, when would you like it and how accurate and how complete should it be? • What if you had to pick before I give you any more information? Do you value the information the same as before you pick?

  10. Knowledge • Information is Descriptive, and Knowledge is Associative • Information is Facts, Knowledge is Rules • Correlational and Causal Associations • Knowledge accumulates/grows through induction and deduction

  11. Value of Knowledge • More expensive than information since it is harder to produce • Similar in that Advanceness, Accuracy, and Completeness are important

  12. Back to Monty Hall Puzzle • What if we show you one of the items you didn’t pick? • And, then what if we allowed you to change your pick or not? • Would you change? • What knowledge (not information) might help you decide?

  13. What Does it Matter? • Organizations are essentially mainly information processors (value of information and knowledge). ("p. 31: Information processing... has been identified as the main reason why organizations exist") • As the knowledge base grows, so does its complexity and that of the organization's behavior. • As complexity grows, so does the need for specialists: 'a specialist is someone who...' • Hence, as the knowledge base grows, it fragments among its owners. • Fragmentation leads to increases in data and information exchanges. • Figure 2.3: linear function. However, Fred Brooks' Law (the Mythical Man Month - 1975): • Communication costs of a (software development) project rise with the square of the number of developers. • As information flows increase, data exchanges increase even more... a lot more ==> hypercommunication. • Problem: What is Kock's solution? - Ergo... we need smarter, more efficient ways of managing and sharing and exchanging information & knowledge. • What might this solution have to do with YOU?

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