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Karen Wright Clinical Services Manager – Integrated Dental Services

Karen Wright Clinical Services Manager – Integrated Dental Services. NHS Tayside Understanding the Profile of Hospital Based Dental Services. Where we have come from:. Patient Administration system Lack of robust activity data DCAQ Monthly Management Information Consultant Job Planning

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Karen Wright Clinical Services Manager – Integrated Dental Services

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  1. Karen Wright Clinical Services Manager – Integrated Dental Services NHS Tayside Understanding the Profile of Hospital Based Dental Services

  2. Where we have come from: • Patient Administration system • Lack of robust activity data • DCAQ • Monthly Management Information • Consultant Job Planning • Outcome Recording • clock stop/start • complex patient pathways • Treatments • Treatment Hoppers • Named Nurses • PDSA

  3. DDH Referrals(GP/GDP Only) SpecialtyJan-Dec 09Jan-Dec 10Movement +/-Movement % Oral Surgery 1,654 1,901 247 15% Oral Medicine 788 983 195 25% Orthodontics 547 557 10 2% Restorative 2,152 2,470 318 15% Paediatric 645 648 3 0% Total 5,786 6,559 773 13%

  4. Restorative

  5. Prosthetics

  6. Conservation

  7. Next Steps • Complete DCAQ • Improved management of DNA’s • Better understanding of referral variation • Advice only referrals • Improved patient flow • Clinical urgency • Teaching commitments • Treating patients in turn • Continual review of systems and processes • Extended scope practitioners • Increase “see and treat” clinics • E-Health Development

  8. Conclusion • Significant work still required. • Concern that 18 week RTT is not deliverable for some specialties

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