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Health Literacy Working Group

Health Literacy Working Group. Best Practices: Approaches to Assessment Peggy Sissel-Phelan, Ed.D . December 1, 2010. Health Literacy Defined.

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Health Literacy Working Group

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  1. HealthLiteracyWorking Group Best Practices: Approaches to Assessment Peggy Sissel-Phelan, Ed.D. December 1, 2010

  2. Health Literacy Defined Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

  3. Health Literacy Operationalized ROLES Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contextsto find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

  4. Health Literacy Operationalized METHODS ROLES Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

  5. Health Literacy Operationalized METHODS ROLES OUTCOMES Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order tolive healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

  6. Patients ~ Bring varied “ability to act on information to improve health” due to Level of skills IN health contexts Level of understanding OFhealth contexts Clinical/Self help Access/Navigation Prevention/Treatment Chronic/Acute Emergency/Routine • Locating • Decoding • Inferring • Formulating questions • Interpreting

  7. Providers ~ Vary in “ability to help patientsfind, understand, evaluate, communicate, and useinformation” due to Varied level of skills that help enable their patients in Varied understanding of their patients’ health contexts Clinical/Self help Access/Navigation Prevention/Treatment Chronic/Acute Emergency/Routine • Locating • Decoding • Inferring • Formulating questions • Interpreting

  8. Providers ~ Vary in “ability to help patientsfind, understand, evaluate, communicate, and useinformation” due to Varied level of skills that help enable their patients in Varied understanding of their patients’ health contexts Clinical/Self help Access/Navigation Prevention/Treatment Chronic/Acute Emergency/Routine • Locating • Decoding • Inferring • Formulating questions • Interpreting

  9. The Core of Best Practice • Cultural • Competency

  10. Components of Best Practices • Methods • Cultural • Competency • Roles Outcomes

  11. Components of Best Practice • Methods • Cultural • Competency • Roles Outcomes Tools Training Systems

  12. Components of Best Practice • Tools • Cultural • Competency • TrainingSystems Materials Means Supports & Services Clinical Interaction Policies Processes

  13. Components of Best Practice • Tools Plain Language

  14. Plain Language and Health in accessible ways Addresses varied health contexts so patients are better able to Locate Decode Question Understand Health Information

  15. Plain Language and Health Passive sentences Long paragraphs Poly-syllable words Clinical language Past/mixed tense 3rd person (they, s/he) Active sentences Short paragraphs Mono or bi-syllable Colloquial language Present tense 2nd or 1st person (you, I)

  16. Plain Language: It’s the Law Plain Writing Act of 2010(Public Law No: 111-274) Federal agencies must use “plain writing” All “covered documents” issued to public ~ Letters, publications, forms, notices, instructions ~ Anything relevant to federal benefits or requirements • Signed Oct. 13, 2010; begins in 1 year

  17. Plain Language http://www. plainlanguage.gov

  18. Plain Language http://www.nih.gov/clearcommunication/plainlanguage.htm

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