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Preventing Factual Errors

Preventing Factual Errors. Craig Silverman. 1. Write down your errors. 2. Write down a prevention strategy/habit/tip. Why Errors Occur.

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Preventing Factual Errors

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  1. Preventing Factual Errors • Craig Silverman

  2. 1. Write down your errors.

  3. 2. Write down a prevention strategy/habit/tip.

  4. Why Errors Occur

  5. “It is often the best people who make the worst mistakes—error is not the monopoly of an unfortunate few...far from being random, mishaps tend to fall into recurrent patterns. The same set of circumstances can provoke similar errors, regardless of the people involved.” • -- James Reason

  6. “Pound for pound, the most mistake-packed article I have ever checked was written by a Pulitzer Prize winner.” • -- Ariel Hart, Columbia Journalism Review

  7. Errors Occur

  8. Errors Occur

  9. Errors Occur

  10. Errors Occur

  11. Errors Occur

  12. Share Your Errors

  13. Common Errors • Names & titles • Numbers & math • Typos • Misquotes/misidentifications

  14. Diagnose • Review past mistakes • Note your pain points • Collect & track: Error log

  15. One Solution

  16. Managing Complexity • “Much of our work today has entered its own B-17 phase. Substantial parts of what software designers, financial managers, firefighters ... do are now too complex for them to carry out reliably from memory alone. Multiple fields, in other words, have become too much airplane for one person to fly.” -- The Checklist Manifesto

  17. WHO surgical safety checklist helped reduce inpatient deaths following operations by 40 percent -- New England Journal of Medicine

  18. Why? • Remove reliance on memory • Prevent distraction • Central collection point • Introduce repeatable, measurable process • Create discipline (“force”) necessary for high performance

  19. Using a Checklist • A habit • Enforced across organization, at all levels • Tracked • Coupled with teamwork/communication (“Just ticking boxes is not the ultimate goal here. Embracing a culture of teamwork and discipline is.")

  20. Prevention • Self-diagnose • Use a checklist • Create good habits

  21. Share your tips

  22. Tips • Increase font size while reviewing work • Ask to spell name/title • Keep research in separate font, color from your writing • Keep items TK or to check in yet another color • 5-minute rule

  23. Improve My Checklist • What communication tasks missing? • What checks missing? • What could be eliminated?

  24. www.RegretTheError.com Craig@CraigSilverman.ca

  25. A request:

  26. Get Naked

  27. Write down your worst mistake.

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