New Case Study Shows PatientTrak Reduces Wait Time by 67%

1. c a s e s t u dy Outstanding Patient satisfactiOn using Patienttrak Reduced wait and cycle time since initiating use of the PatientTrak platform. Wait Time (mins) High volume New England Hospital outpatient center Registration Trend (Registration) Lobby Trend (Lobby) 16 14 12 10 8 O V E R V I E W The hospital contacted PatientTrak in 2017 with the goal of reducing wait times and streamlining communi- cations. The PatientTrak tracking solution, including a patient sign-in kiosk, was configured to fit the client’s application and was up and running in 24 hours. The staff immediately noted the workflow visibility the soft- ware provided as well as the queuing benefit the kiosk created. 6 4 2 0 Qtr 1 Qtr 2 Qtr 3 Qtr 4 67% 54% reduction in Lobby Wait Time reduction in Registration Wait Time Solution Results Patients use the kiosk to sign-in, freeing the staff to finalize the registration of current patients. All patient arrivals are time stamped and the staff knows which patient is next in the queue. Staff works from the queue and assigns patients to exam rooms and other areas throughout the facility, alerting staff in those areas of their arrival. All staff accessing PatientTrak knows each patient’s location, reason for visit, current status, special needs and time in the facility in real-time. Using PatientTrak, staff communicate these logistical factors of the patient experience to optimize flow and staff efficiency. PatientTrak analyzed the flow data after 12 months of runtime and found that implementing the solution led to a dramatic decrease in patient wait time in the Lobby and Registration Offices as well as a 21% reduction in per patient cycle time. Patienttrak software solutions

2. c a s e s t u dy Outstanding Patient satisfactiOn using Patienttrak Average Patient Cycle Time High volume New England Hospital outpatient center 21% reduction in per patient cycle time 50% reduction in the number patients with cycle time in 41-60 mins range Wait Time is the #1 factor in Patient Satisfaction In addition to the operational savings and improved throughput, decreased patient wait time is also proven to result in higher patient satisfaction. As the PatientTrak platform monitors and measures both wait time and satisfaction, users see this direct correlation and benefit. Higher patient satisfaction results in a greater likelihood a patient will return to a particular provider for future services. as well as higher revenues and profit margins for providers. Conclusion Implementing PatientTrak will reduce patient wait and cycle time through improved workflow visibility to patient status and staff communications. The hospital outpatient center experienced a significant reduction in wait time; 67% reduction in Lobby wait time, and 54% reduction in Registration Office wait time while using PatientTrak. The number of patients with cycle times over 20 minutes was reduction from 60% to 38%. Also, a 50% reduction in the number of patients with cycle time in the 41-60 minute range was observed. www.patienttrak.net | info@patienttrak.net | 888.766.2862