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One of the biggest challenges every business nowadays face is choosing the right SIP Trunk service provider. Especially if you, as a businessman, don’t have much technical knowledge about cloud computing or cloud communication.
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How to Find the Best SIP Trunk Service Provider One of the biggest challenges every business nowadays face is choosing the right SIP Trunk service provider. Especially if you, as a businessman, don’t have much technical knowledge about cloud computing or cloud communication. So, what do SIP Trunking Service Providers do? Basically, SIP Trunking Service Providers enable your company to use VoIP (Voice-over-IP) in order to connect with a Private Branch Exchange (PBX) along with Public Switch Telephonic Network (PSTN). The choice of hosting PBX on your organization depends on your company preferences. You can outsource your hosting or simply outsource it to your SIP Trunk service provider. A SIP service provider like Sangoma helps you do the following things with the help of their SIP Trunking technology – 1. Help you find the location of the user 2. Select the end system for a particular session 3. Help you know user availability 4. Determine your capability of the end user system 5. Establish a session or a call 6. Helps you to manage the call system – establishment, termination, transfer and many others. How to choose the right SIP Trunking Services While you are choosing a SIP Trunking service provider, you have to take care of the following things 1. Look for redundancy and reliability Find a service provider you can rely on. The SIP service that you are using from a provider can fail at any moment. And there can be a number of reasons for that. But whatever it may be, it will just disconnect you from your customers abruptly. Therefore, you should try and find a SIP service provider with an appropriate level of reliability which will help you restore the service with minimal amount of interruptions. 2. Look for Add-on features Different service providers offer different kinds of add-on features. Now it depends on your organization which ones are you looking for. Here are a few add-ons features that you can choose from – •Toll free calling •Video chat •Text •Enhanced 911 •411
•Email to fax •Caller ID •Auto attendant •IVR •Conference calling •Call forwarding •Growth reserved numbers •Voicemail to email transcription 3. Customer Support Some SIP service providers offer incredible customer support to all their clients. And you definitely should look for such a service provider. You are surely going to have a lot of questions regarding the services before implementation and you should be getting all the questions answered properly. A reliable SIP service provider will have a team of professional customer support who will give you all the answers to your queries. Here are a few things you should look for in their customer support – •24X7, 365 Days support availability •Experienced support or staff members •Redundancy investment •Digital troubleshooting tools •Multiple support channel View Source:- http://articles.pubarticles.com/how-to-find-the-best-sip-trunk-service-provider- 1532338865,1761848.html