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The Queenstown Multi-Venue Exclusion Report

The Queenstown Multi-Venue Exclusion Report. Rose Fraser, Queenstown Oasis Centre . The Queenstown Gambling Environment. 11 Venues (Queenstown-Lakes District) 112 VGM’s 10 Societies 2 Casinos with 161 VGM’s. Key Points .

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The Queenstown Multi-Venue Exclusion Report

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  1. The Queenstown Multi-Venue Exclusion Report Rose Fraser, Queenstown Oasis Centre

  2. The Queenstown Gambling Environment • 11 Venues (Queenstown-Lakes District) • 112 VGM’s • 10 Societies • 2 Casinos with 161 VGM’s

  3. Key Points Number of Reasons for Implementation of a Multi- Venue Exclusion Process: • MVE Works! • For Venues Operators, the DIA’s focus is to make it as easy as possible. • If you “Knowingly” allow PG’s to enters or play, then “we have an issue with you” • For the Problem Gambler its is an effective deterrent

  4. How the MVE Process Works

  5. MVE Analysis Review of MVE process involving interviewing venue managers Number of questions asked: • How do they identify gamblers who have self-excluded? • What is the venue process when the multi-exclusion form arrives? • Difficulties that arise • Resolutions • How can we help?

  6. Findings

  7. Discussions with the DIA

  8. The Key to Success and Future Plans “Relationships”

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