Change Management towards the Liveability & Streetscene Agenda

Change Management towards the Liveability & Streetscene Agenda Dave Gaster Principal Consultant Support Services Direct

Definitions • Change Management • Methods to move from one way of working to another, including: • A systematic use of Data & Processes • A review of Performances using Benchmarking • An understanding of Capacity & Restraints • A thorough awareness of Corporate ethos • A ‘Fundamental Challenge’ to the Status Quo Dave Gaster www. supportservicesdirect.co.uk

Definitions • Liveability Agenda • Based on “Cleaner, Safer, Greener”? • “The things that people see when they walk out the front door” • Working towards Egan’s ‘Sustainable Communities’ • Deals with issues, but does not resolve them? • Short – termism by nature? • An urban agenda rather than a rural one? Dave Gaster www. supportservicesdirect.co.uk

Definitions • Streetscene Agenda • Integrates resources to deal with the Management, Maintenance & Cleansing of the Public Realm • Cuts across boundaries of Authorities, Departments, Client/ Contractor, Land Owners / Users, people who: do, enforce and manage • Is Performance Management driven • Is cash restrained via Gershon + Dave Gaster www. supportservicesdirect.co.uk

Change Management • Change Management is under-estimated by many organisations, it’s the process that will make or break you. • Changing a way of working does not have to lead to a dip in performance, it dips because it was allowed to! • The Army use the 6 P’s: ‘Perfect Planning Prevents Piss Poor Performance’ • CM should be integrated with Best Value & the 4 C’s Dave Gaster www. supportservicesdirect.co.uk

Change Management Dave Gaster www. supportservicesdirect.co.uk

Change Management • Plan: • What you are going to change, what sort of outcomes do you want, who is involved, what are the limits to the scheme? • What are the current performances, how do they compare to other Benchmarked sites? • Can you start with a prototype, see how that works and then roll out a new scheme? • How far can you go corporately without and with external guidance. Dave Gaster www. supportservicesdirect.co.uk

Change Management • Do: • Try a new way of working, see what happens, monitor resources, outcomes, issues, resolve some as they occur. • Collect information, a mixture of ‘hard data’ and opinions, see what the public opinion is, can they see a change? • Talk with all parties involved, what can you learn from their experiences? Dave Gaster www. supportservicesdirect.co.uk

Change Management • Check: • Examine all the information you have gained from the trial, are there some issues you didn’t expect? • Did some processes improve, but not as much as they could do? • What was the cost benefit of the change? Did you get an improvement, but the unit costs increased dramatically? Dave Gaster www. supportservicesdirect.co.uk

Change Management • Act • Learn from the change, can you improve on the last model? • Should this be rolled out for the whole service? • Should you conduct an improved trial? Good ‘Quality’ actually saves money! • Plan, Do, Check, Act • Create an Improvement Plan now to guide you Dave Gaster www. supportservicesdirect.co.uk

Liveability Agenda • Cleaner Safer Greener Communities • Broadly focuses on BVPI199(now a to d) • The difference between Liveability and Sustainability appears to be short term versus long term. • Liveability should happen as a result of work you do today and tomorrow, Sustainability is the longer term target. Dave Gaster www. supportservicesdirect.co.uk

Liveability Agenda ~ (The Public View) Dave Gaster www. supportservicesdirect.co.uk

Areas to address: Crime & fear of crime Litter, graffiti, fly-posting Vandalism Traffic, noise Dogs & dog waste Anti-social behaviour Local ownership? Ways to start: X - agency working Neighbourhood involve Generic monitor Education / Enforcement CCTV High profile campaign ASBO’s Liveability Agenda Dave Gaster www. supportservicesdirect.co.uk

(Sustainable Development) • SD will include the following: • National, Regional & Local Planning • Use of brown field sites for Housing & Industry • Waste minimisation, recycling maximisation • Industry with low environmental impact • Local communities, with low transport needs • High availability of amenities without destruction • Area ownership to encourage self help Dave Gaster www. supportservicesdirect.co.uk

Liveability towards Sustainability Model of Liveability as a local Starting Point Global Sustainable Development Scale Liveability Local Present Future Time Dave Gaster www. supportservicesdirect.co.uk

Liveability and Sustainability European, International, Global Regions, Nations Wards, Districts, Towns, Cities Sustainable Development Communities Streets and Neighbourhoods Liveability Individual Lifestyles Dave Gaster www. supportservicesdirect.co.uk

Liveability Agenda • See “New Horizons 2004” from the ODPM website by BrookLyndhurst (which deals with:) • Conflicts & Synergies between ‘Liveability & Sustainability • Behaviours behind these conflicts (all stakeholders) • Drivers behind: Sustainable consumption & lifestyles • Tools to manage Conflicts & promote Synergies • Where to go next? Dave Gaster www. supportservicesdirect.co.uk

Cleaner Safer Greener • “How To…” • Manage Town Centres • Strategic Management via .. Challenge, Knowledge, Local leadership, Strategy & Partnerships • Tackling Issues of .. Drink related, more uniforms, responsible trading, street safety, litter, noise, fouling, fly-posting & Commercial Waste • Actions and Powers Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • The scope of ‘Streetscene’ is as wide as you want it to be! • For a small DC it could be: Street Cleansing, Refuse Collection and Grass-cutting • For a Borough it could be: St. Cl., Ref. Coll., • Trade Ref., Grounds Maint., Parks & Leisure Mgt., Estates Mgt., Parking, and Town Centre Mgt. Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • The scope of ‘Streetscene’ is as wide as you want it to be! (Cont.) • For a Unitary: Add in Education, enforcement, highways & traffic mgt. … • Counties: Do you maximise the use of education? • Creative use of recycling credits? • PFI’s, Partnering, regional alignments? Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • This is affected by: • Structures (Between authorities and within) • Procurement (Scoping, enable the contractor to add value, timescales, partnering) • Attitudes (Client / Contractor, Professional / Generic, long term / short term) • Risk Sharing (Genuine partnership working, trying new ideas, how well the contract is drafted!) Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • Legislation Affects: • London Local Authorities Act 2004 • Brought in Graffiti, Fly-posting, bird fouling, larger fines (FPN’s) plus, bridges, public & private buildings • Roll out to all LA’s? Added to BVPI 199 • Landfill Allowance Trading Scheme • Affects on waste minimisation, Trade Waste! • BVPI 199, some self delusion … detritus! Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • The target should be to integrate service delivery to get the maximum VfM from resources, irrespective of delivery methods. • Tightly restrained professionality will work against optimum working. Silos benefit no one! • A series of individual contracts will create overlaps and gaps in services. Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • For Unitaries and Waste Unitaries • Challenge: What you do, how you do it, are you getting VfM out of what you do? • I have seen 3 examples of LA’s getting less than half the potential capacity from recycling, and then investing in further schemes. Recyclates cost £200+ per tonne! • Analyse Data deeply: See how you compare to neighbours and national costs. Why are you dearer? Are you throwing away cash? • Use partners seriously: They know more than you! Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • For County / District approaches: • Attitudes? A Joint Challenge to YOU! • What would you do different if you were Unitary? • If it would be different, why not do that via Partnering? • Joint ventures, seamless working, shared risk and reward. Long term joint planning. • Who does what? • CA sites / Reuse & Recycling centres… boundaries • Recycling, Litter pick / Strimming co-ordination Dave Gaster www. supportservicesdirect.co.uk

Streetscene Agenda • The Streetscene ‘Agenda’ brings together many aspects that could have been separated as a result of CCT. • It attempts to take an holistic view of the environment, which is well addressed by the Audit Commission Knowledge booklet, “Streetscene” (Email A. C. they will send a FoC copy) Dave Gaster www. supportservicesdirect.co.uk

Approach to a Liveable Streetscene Dave Gaster www. supportservicesdirect.co.uk

Change Management towards the Liveability & Streetscene Agenda