Interviewer Certification

1. Interviewer Certification �Finding the Right Fit� Presented by: Human Resources � Recruitment employment@ucf.edu or 407-823-2771

2. Objectives Understand the equal opportunity and the affirmative action process as it applies to workforce diversity and the avoidance of discrimination � Ms. Janet Balanoff (Director of EOAA) Review UCF�s Interviewing Procedures Briefly discuss the online hiring process Understand the benefits of �behavioral interviewing� Learn steps for conducting an effective interview (DVD) Review guidelines for writing good interview questions (DVD)

3. Why PBI is Important Philosophy of Performance Based Interviews (PBI) is that past actions are the best predictors of future performance Why is effective interviewing so important? Hiring top quality individuals Define the relevant experience, skills and abilities needed to perform the job successfully will help identify the best qualified candidate Useful in other aspects as well

4. Steps to Identify the Essential Tasks of the Position Review the history of turnover and future expectations Review the position description Talk to individuals in a similar or the same position Document detailed tasks to be performed Identify most important competencies/tasks for the position Use this information in developing various materials Job posting and behavioral interview questions

5. Performance Based Interviews Selecting the best candidate can: Increase output, productivity and the success of the organization Reduce training time Decrease turnover Utilizing Performance Based Interview techniques can: Prevent the interviewer from using personal impressions Reduce candidate �faking� Ensure that the interviewer is using legally defensible questions (Job related questions)

6. Interview is Not the Only Tool It is important to remember that the Performance Based Interview process is a useful tool to assist in candidate selection, but it should not be the only decision-maker factor. Should also consider: Relevant experience and credentials indicated on the application or resume Information provided in reference checks

7. �Gut Feelings� Exercise View each image individually for about a minute or two, choose four adjectives to describe each image After, break into groups to compare and discuss the adjectives chosen

8. Image 1

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12. �Gut Feeling� Impression Discussion

13. Online Employment Systems Hiring Managers (HM) & Certified Interviewers (CI) - www.jobswithucf.com/hr Create requisitions for job postings Review applications Input selection/non-selection reasons Complete & submit hiring documents Applicants � www.jobswithucf.com Search for open positions Check status of applications and position applied for

14. Recruiting for the Job Create a user account on www.jobswithucf.com/hr

15. Recruiting for the Job Complete the On-line Security Access Form & fax to Recruitment at 823-1095

16. On-line Security Access Form

17. Recruiting for the Job USPS (Staff) and A&P Positions Create an online requisition & activate guest user access Due in HR by Wednesday at noon Positions must be advertised for a minimum of 5 business days CareerBuilder Option Cost is $175.00 charged to department Due with the requisition to HR by Wednesday at noon HigherEdJobs Option Free to departments/colleges that are participating in contract. Check with main HR Liaison in department/college to see if your area is participating. InsideHigherEd Option Free to all departments/colleges External A&P postings must have a 2nd advertising source. Internal A&P posting do not need a 2nd ad.

18. What Other Resources Can You Use to Post Your Position?

19. Online Employment System Reference Guides

20. Online Recruitment System Home Page

21. Online Job Posting

22. What Will I See as a CI or HM?

23. PeopleAdmin Position Applicant Listing

24. Preferences Veteran�s USPS (Staff) Alternative Employment

25. Claiming and Earning Veteran�s Preference Applicants must complete the Veteran�s Preference section on the online application and send or fax a copy of DD-214 to Recruitment Recruitment will verify the information granting the preference status to Veteran Veteran Preference is only available for USPS (Staff) positions Veteran Preference status is indicated on online applicant list Veteran must meet the minimum qualifications (not preference) to be granted preference Note: Veteran�s Preference can be claimed more than once

26. Veteran�s Preference

27. USPS (Staff) Preference Considered internal if employed for more than six months at UCF OPS employees are not considered internal candidates for USPS (Staff) Preference A minimum of 2 of the 3 candidates should be internal applicants if they meet the minimum qualifications (not preference)

28. USPS Preference

29. Alternative Employment Preference Layoff Notification Notice given to employee about being laid off, still employed Departments required to interview, but don�t have to select them If individual not selected for hire, must have a significant valid business reason Recall Rights Individual officially laid off from the university Departments required to interview If individual not selected for hire, must have a significant valid business reason Must provide documentation of reason Reason will be reviewed by a committee

30. Recall Preference

31. Interviewing Procedures Select minimum of 3 candidates for A&P and USPS interviews Must meet minimum qualifications for position Telephone screening interviews for first interview are not required Top candidates must receive face-to-face interview Be consistent/fair in interview method

32. Behavioral Interviewing(DVD � Actions Speak!: Behavior Based Interviewing) �Past actions are the best predictors of future performance� OBJECTIVES: Understand the concept of behavioral interviewing Learn steps for conducting an effective interview Develop good behavioral interview questions

33. Actions Speak!: Behavior Based Interviewing DVD

34. Interview Tips Establish rapport Provide a preview of position Ask specific questions about past performance (behavioral predictors) Probe for specific information Ask for reverse information/questions (fair and balanced) Respect and manage silence Allow the candidate to ask questions Close the interview Review notes and summarize your impressions

35. Interviewing ToolsChecklist to Prepare for Interview

36. Interviewing ToolsExamples of Behavioral Interview Questions

37. Interviewing ToolsInterview Questions to Avoid

38. Interviewing ToolsTelephone Reference Checks Form

39. Telephone Reference Checks 2 telephone reference checks must be performed UCF employers do not have to be the only references contacted Professional references are required Acceptable: supervisors, managers, directors Unacceptable: co-workers, personal references Use Telephone Reference Check form to verify dates of employment, duties & past behaviors If organization unable or unwilling to provide a reference, request the applicant to provide copy of his/her most current performance appraisal

40. Ready to Hire?What You Need to Submit to HR For USPS Ensure qualified veterans and at least 2 internal candidates were interviewed Complete 2 telephone reference checks on the selected candidate and annotate the results Review application to ensure all sections are complete and accurate Complete the hiring proposal with name, salary, and start date of selected candidate Change status of all applicants online indicating who was selected and who was and was not interviewed and why Forward the online Job Posting and Hiring Documents to Recruitment Unofficial transcript is acceptable for processing, but an official transcript must be provided within 30 days for domestic universities and 90 days for international universities. Applicants claiming 15 or more credit hours on application must submit transcripts

41. Ready to Hire?What You Need to Submit to HR For A&P Complete 2 telephone references Review application to ensure all sections are complete and accurate Unofficial transcript is acceptable for processing, but an official transcript must be provided within 30 days for domestic universities and 90 days for international universities. Completed the online A&P Agreement Request Form and online A&P Employment Certification Form in the system on the selected candidate Change the status of all the candidates indicating who was selected and at which round of the search the rest of the candidates were eliminated Upload the advertising, telephone references and search committee meeting minutes and notices Forward the online Job Posting and Hiring Documents to Recruitment via your EU

42. Other Resources Human Resources Website: www.hr.ucf.edu (Click on Recruitment)

43. Other Resources Hiring Packet Checklist

44. Other Resources Online PeopleAdmin Training Videos Online Employment System Reference Guide

45. Other Resources Physical Exams: Instructions & Requirement List (For USPS positions)

46. Review When are requisitions due to HR? How long are positions posted? What is the minimum # of candidates to select for on campus interviews for both USPS and A&P positions? How many of the 3 candidates selected for interview for USPS positions should be internal?

47. Review True or False: Top candidates must receive an in person interview. How many telephone reference checks must be performed on the selected candidate? True or False: Is it ok if some candidates interviewed don�t meet the minimum qualifications? True or False: Individuals granted alternative employment preference must be interviewed by the department.

48. They are Hired, Now What? First Day of Employment Schedule payroll sign-in & orientation Obtain UCF ID card Explain nearest parking lot & decals On Line USPS handbook, policies & procedures, departmental procedures/norms, confidentiality agreements, etc. Provide blank copy of Performance Appraisal After 30 Days On the Job Supervisor asks new employee: What�s working well so far? Based on your prior work, what ideas for improvement do you have? How do we compare with what we said in the interview? Discuss performance thus far

49. Any Questions?