Leave Administration Challenges under FMLA2

1. Leave Administration Challenges under FMLA2 • Sample comprised of 431 randomly selected HR professionals. • Analyzing 431 responses of 2864 emails sent, 2617 emails were received (response rate = 17%). • Survey fielded November 15 – November 21, 2006; presentation generated on November 22, 2006. • Margin of error is +/- 5%.

2. In the last 12 months, has your organization experienced challenge(s) in administering/granting leave under the Family and Medical Leave Act (FMLA) for the birth or adoption of a child? n = 430

3. In the last 12 months, has your organization experienced challenge(s) in administering/granting leave under the Family and Medical Leave Act (FMLA) for the birth or adoption of a child?

4. What specific challenge(s) has your organization encountered due to employees taking FMLA leave as a result of birth or adoption of a child? n = 120 Note: Percentage does not total 100% as multiple responses were allowed.

5. What specific challenge(s) has your organization encountered due to employees taking FMLA leave as a result of birth or adoption of a child?

6. Other challenge(s) organizations encountered due to employees taking FMLA leave as a result of birth or adoption of a child? • How our company handles paid leave • Physician's charge for completing WH380 form. • Receiving documentation from employee and leadership. • Employee deciding not to return from leave at end of leave time • Dr.'s increasingly ordering bed rest prior to birth leaves little FMLA for after childbirth • Unmarried couples requesting leave, amount of time. • Ensuring compliance with State law as well

7. In the last 12 months, has your organization experienced challenges in administering/granting leave under the FMLA for the care of a child, spouse or parent who has a serious health condition? n = 425

8. In the last 12 months, has your organization experienced challenges in administering/granting leave under the FMLA for the care of a child, spouse or parent who has a serious health condition?

9. Which of the following serious health conditions did your organization experience challenges in administering/granting leave under FMLA? n = 186 Note: Percentage may not total 100% due to rounding.

10. Which of the following serious health conditions did your organization experience challenges in administering/granting leave under FMLA?

11. What specific challenge(s) has your organization encountered due to employees taking FMLA leave as a result of a catastrophic event (serious accident, serious injury, and/or life-threatening disease) of the employee's child, spouse or parent? n = 98 Note: Percentage does not total 100% as multiple responses were allowed.

12. What specific challenge(s) has your organization encountered due to employees taking FMLA leave as a result of a catastrophic event (serious accident, serious injury, and/or life-threatening disease) of the employee's child, spouse or parent?

13. Other challenge(s) organizations encountered due to employees taking FMLA leave as a result of a catastrophic event (serious accident, serious injury, and/or life-threatening disease) of the employee's child, spouse or parent? • Receiving documentation from employee and leadership. • Physician's charge for completing WH380 form • Manager resistance to following the rules • Family members out of the country • Employees falsifying documents • Employee would not return FMLA request in a timely manner. • 3 days versus follow up treatment

14. What specific challenge(s) has your organization encountered due to employees taking FMLA leave as a result of a chronic condition (on-going injury, on-going illness, and/or non-life threatening condition) of the employee's child, spouse or parent? n = 163 Note: Percentage does not total 100% as multiple responses were allowed.

15. What specific challenge(s) has your organization encountered due to employees taking FMLA leave as a result of a chronic condition (on-going injury, on-going illness, and/or non-life threatening condition) of the employee's child, spouse or parent?

16. Other challenge(s) organizations encountered due to employees taking FMLA leave as a result of a chronic condition (on-going injury, on-going illness, and/or non-life threatening condition) of the employee's child, spouse or parent? • Physician's charge for completing WH380 form • Receiving documentation from employee and leadership. • Push-back from local medical providers who do not want to do the FMLA paperwork. • Medical Health Professional known to be false or excessive. • Manager resistance to following the rules • Intermittent leave abuse - migraines, bowel problems • Inability to get timely documentation from employee's provider. • Going on FMLA, remission, reoccurrence, no notice of employee being gone for reoccurrence, insurance lapses, employee dies, no death benefits. • Documentation for conditions which require home care - (for example, “Nebulizer” treatments for child with Asthma - do not need a Physician Visit, or a call to the physician, but do require parent to stay home and administer) • Coordinating with California state leave laws • Changing leave during leave time