Organizational Attitudes & Behavior

1. Organizational Attitudes & Behavior • Organizational Attitudes • Job Satisfaction • Organizational Commitment • Job Involvement • Organizational Justice • Organizational Behavior • Organizational Citizenship Behavior • Workplace Violence

2. Why Do We Study Attitudes? • Are attitudes important? • Criteria for evaluating the impact of employee attitudes • Job Performance • Turnover • Absenteeism • Organizational Citizenship Behavior?

3. Organizational Citizenship Behavior • Altruism • Conscientiousness • Courtesy • Sportsmanship • Civic Virtue

4. Factors Influencing Attitudes and Behavior • Personality • Big 5 • Situational Characteristics • Job Characteristics • Organizational Characteristics • Leadership • Supervisor/Manager Behavior

5. Job Satisfaction • Facet Satisfaction • Pay • Coworkers • Involvement • Opportunities for Advancement • Supervisor • Global Satisfaction

6. Performance r = .17 r = -.40 Turnover Job Satisfaction r = -.25 Absence r = .30 - .40 OCB Job Satisfaction’s Impact on Behavior

7. Situational Antecedentsof Job Satisfaction • Providing adequate training • Reward/Recognizing employees • Supporting innovation • Employee involvement in decision making • Inspiring & communicating a shared vision • Trust in management • Supervisor-employee “fit”

8. Organizational Commitment • Components of commitment • Affective • Normative • Continuance

9. Performance r = .11 r = -.28 Turnover Organizational Commitment r = ? Absence Organizational Commitment’sImpact on Behavior

10. Job Involvement • Job Involvement vs. Work Involvement • Job Involvement - function of how much current job can satisfy needs • Work Involvement - belief about the value of work in one’s life

11. Performance r = .08 r = -.13 Turnover Job Involvement r = -.14 Absence r = .25 Effort Job Involvement’s Impact on Behavior

12. Situational Antecedents of Job Involvement • Focuses on the job’s ability to satisfy certain psychological needs • Sense of meaningfulness • Control of work processes • Feedback about accomplishments • Personal growth & development • Supportive relationships

13. Organizational Justice • Distributive Justice • Equity distribution • Equality distribution • Need distribution • Procedural Justice • Input • Structure

14. Organizational Citizenship Behavior • Altruism • Conscientiousness • Courtesy • Sportsmanship • Civic Virtue

15. Organizational Justice r = .20 - .30 OCBs Personality r = .30 - .40 Job Satisfaction Determinants of OCB

16. Organizational Behavior • Workplace Violence • Statistics • Little psychological research has been done • Very broad definition of what workplace violence is • Dealing with workplace violence • Prevention • Reaction • Rehabilitation

17. Big 5 Personality Traits Agreeableness Conscientiousness Neuroticism Extraversion Openness to Experience Back

18. Job Characteristics Model Critical Psychological States Core Job Dimensions Personal and Work Outcomes High internal work Motivation High quality work Performance High satisfaction With work Low absenteeism And turnover Skill variety Task identity Task significance Experienced meaningfulness of work Experienced responsibility for work outcomes Autonomy Knowledge of actual results of activities Feedback Growth Need Strength Back

19. Organizational Culture • A system of shared meanings that result in the way we do things around here. • values • norms • attitudes • beliefs • managerial style Back