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2-Appointment Sales System. Every Agent Should Know. What is the 1 st appointment for? Get the numbers to run an Analysis Get the Commitment Set the 2 nd Appointment. 1 st Appointment. Step 1: Napkin Presentation Recorded version Tell your story
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Every Agent Should Know What is the 1st appointment for? Get the numbers to run an Analysis Get the Commitment Set the 2nd Appointment
1st Appointment Step 1: Napkin Presentation Recorded version Tell your story One of your best tools is your conviction and passion Share from firsthand experience (product of the product) Show results and benefits for you and your family Use 3rd-party conference calls and testimonials if needed ***Ask the client for their numbers (YOU fill out the worksheet)*** Example: “Let’s go ahead and fill out a ‘questionnaire’ and see if you qualify for our program now.”
1st Appointment (Optional): PRESS and PLAY If you are struggling to get the numbers or if client absolutely needs more information “NewsWatch” “Written Testimonials” “How It Works” Play “Introduction” and “Chapter 1” If more info is absolutely needed: Play “Chapter 2” & “Chapter 3”
1st Appointment The Use of Tie Downs “Do you want to be debt free sooner or later?” “Would you give me $50/month to save $350/month?” “If your bank called you today and said they would keep your payments the same but cut your mortgage from 30 to 15 years, would you do it?”
1st Appointment Step 2: Get the Numbers Do not leave worksheet for client to fill out YOU fill out worksheet with client DO NOT LEAVE without numbers Set your 2nd Appointment “Would Monday or Tuesday be better for you?” “Would 11 a.m. or 6 p.m. work better for you?” Always give a couple of options ... then reconfirm with client
Money Merge Account® booklet Booklet reconfirms their understanding of our program if someone asks them: “What’s this all about?” CD Listen to CD in the car to reconfirm what they saw Home page linkwww.unitedfirstfinancial.com Let them take a tour of home page 1st Appointment Step 3: Leave Behinds Total time for appointment is approximately 30 minutes
During 1st appointment The prospect will dig for additional information Stay on script Do not give them too much information Buyer doesn’t need to know what the seller knows Always agree and move on Feel - Felt – Found Redirect “Let’s run your numbers first and see if you qualify.” 1st Appointment Overcoming Objections
1st Appointment Overcoming Objections How much is it? “It potentially saves you hundreds of thousands of dollars.” “Let’s say you are right. You’ve lost about 40 minutes of your time. If I’m right, it could save you tens of thousands of dollars that will go in your pocket instead of the bank’s.” “It costs our average client less than $1 a day.” “When I come back with your numbers, I will go through a full presentation so you understand everything.”
2nd Appointment • Return with Analysis and Optometry page • Give your client options • Have scenario ready with discretionary income they reported • Run additional scenarios with increased and decreased discretionary income
2nd Appointment Step 1: Build Credibility “NewsWatch” Success from Home magazine Broker Banker magazine Personal Real Estate Investor Magazine Ernst & Young Entrepreneur Of The Year® 2008 Award Temperature Gauge On a scale of 1-10, where are you?
2nd Appointment Step 2: Play DEMO Video Be the messenger, not the message Let the DEMO sell your customer Allow client to see software in action Build value Demonstrate coaching and re-education
2nd Appointment Step 2: Play Product Demo Video (other reasons) Takes away the objections: • “I can do this myself.” • “Costs too much.” • “Isn’t this just like making extra payments?” Temperature Gauge On a scale of 1-10, where are you?
2nd Appointment Step 3: Close the Sale • Review Optometry Page — closes the sale • Get the client saying yes to each option • Show how much they are losing • Make them aware of their current situation • Give them the good news • Review $ savings • Review time savings • Show them their new situation
Tips on Closing the Sale • If they are below a 7 on scale of 1 – 10 • On the company or the product • Don’t move on • If they are 7 or above on scale of 1 – 10 • Proceed to close • They should already be sold • Close the sale • Use 3-way with sponsor if needed • Walk them through the online activation
United First Financial®, its Agents and subsidiaries provide Internet, Web-based software and support services. United First Financial does not provide accounting, tax, legal, real estate, mortgage, or investment advice. Interested parties should seek and consult with persons or entities licensed and qualified in those areas for advice relating to those matters. United First Financial is not liable or responsible for claims or representations made by any party which are not included in the Money Merge Account® Limited Guarantee.