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E-commerce Platforms 10 th March 2010 Lifecycle of a successful e-commerce platform

E-commerce Platforms 10 th March 2010 Lifecycle of a successful e-commerce platform. Ralph Lorkins Solution Architects Manager Claranet UK. Who are we?. A Managed Services Provider. A technically astute partner offering Networks, Hosting and Managed Applications Services.

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E-commerce Platforms 10 th March 2010 Lifecycle of a successful e-commerce platform

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  1. E-commerce Platforms 10th March 2010Lifecycle of a successful e-commerce platform Ralph Lorkins Solution Architects Manager Claranet UK

  2. Who are we? A Managed Services Provider A technically astute partner offering Networks, Hosting and Managed Applications Services An experienced company with 36,000 business customers 550 employees spread across 7 countries

  3. Some of our retail customers Connect Distribution Services

  4. Overview • The Solution Architect role • What we do • The vantage point • The questions • What does your business do? • What’s the goal of the platform? • Trusted Advisor

  5. The lifecycle • Four key stages: • Conception • Design • Development • Production • And an aside

  6. The design • Functional Specification • Who are the customers? • Integration • Additional user types • Connectivity • Back office/existing systems • Technical Specification • Is it a differentiator? • Not for long!

  7. Development • Technical Options: • Off the shelf software • In house development • 3rd party development • Greenfield • Platform based - SI • Hybrid • Considerations: • Speed • Flexibility • Security • Control/Management • Cost (and ROI)

  8. Aside: Compliance • Payment Card Industry Data Security Standard • Fraud prevention • Evolving standard • Strategic impact – for the entire lifecycle

  9. Production • We’re done! • We’renotdone

  10. Applications deployment challenges Of all the businesses who undertake software development projects...only 34% prove successful ! Source: Standish Group Report

  11. Production - transition • Evolution • Priority shift • Stability becomes more important than agility • ...but agility must not be lost • Hosting • Management

  12. Risk factor in hosting Gartner Research • 47% downtime are due to Application and Database failures • If you combine the remaining 53% and spread it amongst multiple suppliers the risk factor is even higher

  13. “Application development” and “Application management” • Or: the hunters and the farmers • Process • Operational Support Plan • ITIL-based runbook • People • 24/7 support, holiday cover • Technology • Vendor agnosticism

  14. Continuing lifecycle - next steps • Scaling the platform • Continuing development

  15. Conclusion - E-commerce Strategy Success • Clearly define the goal • What is it you want to accomplish? Details! • Match that goal to a technology strategy • How well is your technology serving your digital strategy? • What technology risks are you exposed to? • Do you want technology to be core to your business? • How will you measure success? • Find a partner that fits your technology strategy • Look for a cultural fit as well as a technological • Ensure that your chosen solution meets all of your success criteria

  16. Any questions?

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