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LINKs CONFERENCE 22/02/08 Dignity

LINKs CONFERENCE 22/02/08 Dignity. Martin Wilson. What is Dignity?. Dignity consists of many overlapping aspects, involving respect, privacy, autonomy and self-worth. A standard dictionary definition

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LINKs CONFERENCE 22/02/08 Dignity

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  1. LINKs CONFERENCE22/02/08Dignity Martin Wilson

  2. What is Dignity? Dignity consists of many overlapping aspects, involving respect, privacy, autonomy and self-worth. A standard dictionary definition Dignity - A state, quality or manner worthy of esteem or respect; and (by extension) self- respect.

  3. What is the Dignity Challenge? The dignity challenge is a clear statement of what people can expect from a service that respects dignity. It is backed up by a series of dignity tests that can be used by providers, commissioners and people who use services to see how their local services are performing

  4. Background to the Dignity Challenge? Ivan Lewis MP Minister for Care Services, Department of Health “Our challenge is to put dignity at the heart of care services” Health and social care working in partnership with a range of organisations who represent and work with older people and those who care for them

  5. Legislation background to the Dignity Challenge? • Independence well-being and choice - green paper (2005) • Our health, our care, our say – white paper (2006) • Outcomes framework for performance assessment of adult social care.(2006) improved health and emotional well being, improved quality of life, making a positive contribution, increased choice and control, freedom from discrimination and harassment, economic well-being, maintaining personal dignity and respect

  6. Why develop a Dignity Challenge? There is evidence that in organisations there are various factors that highlight the absence of dignity in care. These include: • Bureaucracy • Poor management • Lack of leadership • Inappropriate training and induction • Difficulties with recruitment and retention • Overuse of temporary staff

  7. The Dignity Challenge High quality services that respect people’s dignity should: • Have a zero tolerance of all forms of abuse • Support people with the same respect you would want for yourself or a member of your family • Treat each person as an individual by offering a personalised service 4 Enable people to maintain the maximum possible level of independence, choice and control 5. Listen and support people to express their needs and wants

  8. The Dignity Challenge 6. Respect people’s right to privacy 7. Ensure people feel able to complain without fear of retribution • Engage with family members and carers as care partners 9 Assist people to maintain confidence and a positive self esteem 10. Act to alleviate people’s loneliness and isolation

  9. Support people with the same respect you would want for yourself or a member of your family By this we mean • People should be responded to in a courteous and considerate manner, ensuring time is taken to get to know people • People receiving services are helped to participate as partners in decision making about the services and support they receive. • People are encouraged and supported to take responsibility for managing themselves in conjunction with, when needed, staff and other information and support services.

  10. Support people with the same respect you would want for yourself or a member of your family (2) Dignity tests • Are we polite and courteous, even under pressure? • Is our culture about providing services for people and supporting them rather than being about ‘tasks’? • Do our policies and practices emphasise that we should always try to see things from the perspective of the person receiving the services? • Do we ensure people receiving services are not left feeling isolated or alone?

  11. The Dignity Challenge - Workshop • Identify two things that you will do or will change at work which will improve the dignity of the people you work with (either service users or colleagues). Place on appropriate Dignity Challenge • Agree these with your Assistant Director and place on the appropriate challenge and agree with your line manager at your next supervision session and action.

  12. Become a Dignity Champion today call 0207 972 4007or sign up at www.dignityincare.org.uk Improve local services with the Dignity in Care Practice Guide at www.scie.org.uk/practiceguide09/

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