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Transforming the Enterprise with Communication Server 1000

Transforming the Enterprise with Communication Server 1000. November 2008 Asko Hotakainen Senior Sales Engineer NCDS, NCTS. IP Telephony is a Foundation for Unified Communications. Communication Server 1000 Market Trends. Driving Factors for Change Cost Reduction

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Transforming the Enterprise with Communication Server 1000

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  1. Transforming the Enterprise withCommunication Server 1000 November 2008 Asko Hotakainen Senior Sales Engineer NCDS, NCTS

  2. IP Telephony is a Foundation for Unified Communications Communication Server 1000 Market Trends • Driving Factors for Change • Cost Reduction • Productivity Improvement • Service Differentiation • Increasing Customer Demands • Technology Trends • Workforce Virtualization • VoIP becoming mainstream • Evolution of VoIP beyond UM towards UC • SIP seen as technology enabler • SOA & Web Services • Network Implications • Multiple vendors networks creating complexity • Need for simplification • Concerns for network security and reliability with VoIP • Looking Ahead • UC provides promise to tie in applications and services into business processes • Nortel is well placed with a strong strategy and partners for UC execution

  3. Customer Concerns Highly resilient infrastructure with redundancy and survivability Ensuring business continuity Rising network infrastructure and operational costs Integrated voice and data solutions featuring simplified management Employee productivity and ensuring consistent access to applications Highly flexible, feature-rich and application-rich communications Flexibility for expanding services and applications Smooth migration path enablescost-effective scalability Medium-Large EnterpriseBusiness Telephony Challenges How We Address Those Concerns

  4. Communication Server 1000 VoIP – Not If, Not When … But Now 40 33.3% 28.1% 30 What is Your VOIP State of Deployment? 18.8% 20 9.4% 10 6.2% 3.1% 1.0% 0 Growing Rollout LimitedDeployment FullDeployment Pilot Plannedfor 2007 Plannedfor 2008 No Plans Source: Nemertes Research 2007

  5. Meridian 1 Communication Server 1000 Communication Server 1000 Release 5.5 • Simplified offering • Directional proof point with LINUX and COTS • 50% capacity increase • Geographic Redundancy with network failover • Added Security mechanisms Communication Server 1000 Continues to Evolve Communication Server 1000 Evolution Communication Server 1000 Release X Software

  6. It’s how to simply and efficiently enable communications to improve business performance • It reduces time-to-decision and improves productivity UC Offers the Biggest Opportunity to Improve Productivity and Responsiveness Since the Introduction of the PC Communication Server 1000 Foundation for Unified Communications Is More than Just Voice Over IP

  7. Open Partner Developer Partner Nortel Unified Communications Ecosystem Communication Server 1000 Partnership and Alliances Together the Best UC Solution

  8. Plus, a Data Portfolio Proven to Deliver Enhanced VoIP Performance and a Services Organization to Help Get your Network Up and Running Communication Server 1000 Broad Portfolio of UC Applications • Desktop Multimedia Options • Unified Messaging Applications • Self Service Applications and Speech Recognition • Call Center Applications • Advanced Voice Applications • Enhanced Security Devices • Voice Quality Assurance • Integrated Network Management

  9. Commitment to Evolution Provides Ongoing Value and Investment Protection Communication Server 1000 Summary Adaptable to meet current and future needs • Delivers investment protection and evolution path to next-generation multimedia communications Superior IP Telephony experience • Comprehensive business features with added capabilities via integration into Nortel and 3rd party innovative applications • Support for feature-rich next generation clients – hard, soft, and mobile devices Industry leading reliability and security • Ensures business continuity with a reliable and secure environment Lower cost through simplification • Simplified product portfolio enables easier - and less expensive - deployment, configuration and management Fundamental to Nortel’s UC vision • Integration into Microsoft and IBM UC solutions • Large partner developer program for customization or integration into other solutions

  10. Communication Server 1000 Release 5.5

  11. > > Mobile Extension for Generic Mobiles CS1000E Architecture > New 1200 Series IP Phones > CS 1000 Rls 5.5 and Exchange 2007 Integration > > > SIP DECT Fixed Mobile Convergence Wireless Handsets Communication Server 1000 Release 5.5 Content to Be Covered

  12. Communication Server 1000 Release 5.5 CS1000E Architecure

  13. PSTN PSTN PSTN Primary NRS/GK MG1000E Secondary NRS/GK Communications Server 1000E Normal Mode Operation – All Gateways Connect to Primary Call Server CS1000E High Availability CPU0 Survivable MG1000E CPU1 Branch 1 MG1000E WAN Main Site Survivable MG1000E Located up to 80ms round trip, 0.5% packet loss from Primary and Alternate(s) Branch x Up to 50 Gateways (MG 1000E)

  14. PSTN PSTN PSTN Primary NRS/GK MG1000E Secondary NRS/GK Communications Server 1000E WAN Failure Mode Operation – All Gateways Connect to Alternate Call Server CS1000E CPU0 Survivable MG1000E CPU1 Branch 1 X MG1000E WAN Main Site X Survivable MG1000E Branch x Up to 50 Gateways (MG 1000E)

  15. > Mobile Extension for Generic Mobiles > New 1200 Series IP Phones > CS 1000 Rls 5.5 and Exchange 2007 Integration > > > SIP DECT Fixed Mobile Convergence Wireless Handsets Communication Server 1000 Release 5.5 Content to Be Covered

  16. Communication Server 1000 Release 5.5 New 1200 Series Phones and Softphone IP Client Auto Provisioning

  17. Communication Server 1000 Release 5.5 IP Phone Portfolio Options 1100 Series IP Phone 1110 (Standard) IP Phone 1120E (Intermediate) IP Phone 1150E (Contact Center) Expansion Module IP Phone 1100 Series IP Phone 1140E (Professional) 2000 Series Expansion Module IP Phone 2000 Series IP Phone 2002 (Intermediate) IP Phone 2004 (Professional) IP Phone 2007 (Advanced) IP Phone 2001 (Standard) 1200 Series Expansion Module 12-Key LCD IP Phone 1220 (Intermediate) IP Phone 1230 (Premium) IP Phone 1210 (Standard)

  18. Communication Server 1000 Release 5.5 New IP Phone 1200 Series Options IP Phone 1200 Series • Competitively-priced family of IP Phones • Alternative to 2000 series • Industrial design complementary to IP Phone 1100 Series • Small footprint • More keys for access to lines, features, busy lamp field indication • Single colour sets, • Support 10/100BT • Text based displays • Two way speaker phone • 802.3af PoE (Class 2) or optional AC local power option (Same global power supply as IP Phone 1100 & 200x)

  19. Communication Server 1000 Release 5.5 New IP Phone 1200 Series Options • IP Phone 1210 Standard • Single Line • Display is 143 x 32 pixels, 3 lines x 24 characters • Four context-sensitive soft keys • Two Shortcut/Feature Keys Defaults are Services and Conference • IP Phone 1220 Intermediate • Four line / self-programmable features • Display has 5 lines x 25 character • Four context-sensitive soft keys • Six Shortcut/Feature Keys • Defaults are Conference, Services, Quit, Message, Redial, Directory • Expansion Module • IP Phone 1230 Premium • Up to ten line / self-programmable feature keys • Display has 9 lines x 25 character • Four context-sensitive soft keys • Six Shortcut/Feature Keys • Defaults are Conference, Services, Quit, Message, Redial, Directory • Expansion Module

  20. Communication Server 1000 Release 5.5 Expansion Modules for 1200 Series 12 Key LCD-Based • 12 Keys with LCD display for 10 characters plus Icon per each line • Vertical design for smaller desktop footprint • Compatible with IP Phone 1200 Series – models IP Phone 1220 & IP Phone 1230 • Fixed stand (two position) plus integrated wall mount • Color: Charcoal • DA Pro Compatible

  21. Communication Server 1000 Release 5.5 Nortel IP Softphone 2050 Release 3 Increased Scalability • Soft Expansion Module adds programmable line/feature appearances • 3 soft modules with 18 appearances/module Security Enhancements • Media Encryption with Secure RTP (sRTP) • Signaling Encryption with AES-128K and SMC Expanded Choice in Headsets • Global IP Sound (GIPS) embedded for echo cancellation eliminates mandate for USB Adapter Intra-office Mobility • Supports standard Bluetooth Headset profiles Greater Convenience • Click-to-call from TAPI applications • Telchemy Agent embedded for enhanced diagnostics • Simplified Chinese, Japanese & Korea Clients Supported Operating Systems • Microsoft Windows Vista, XP, 2000, and Mobile 5.0 IP Softphone 2050 rls 3 • Consistent Functionality • Ideal for remote workers

  22. Communication Server 1000 Release 5.5 IP Client Autoprovisioning Auto-provisioning • Remove the need for a trained technician to walk desk-to-desk configuring a Nortel IP Phone. • Provide alternative mechanisms to program all of the settings currently done through the local configuration menus • Phase 1 – Partial configuration via DHCP Vendor Specific Attributes • Delivered through UNIStim 2.3 • Phase 2 – Full configuration • Delivered through UNIStim 3.0 • 802.1ab or TFTP config files • Ability to push configurations • global/zone/specific settings • “Reset to Default” TFTP 802.1ab DHCP • Simplified Installation Process

  23. > Mobile Extension for Generic Mobiles > CS 1000 Rls 5.5 and Exchange 2007 Integration > > > SIP DECT Fixed Mobile Convergence Wireless Handsets Communication Server 1000 Release 5.5 Content to Be Covered

  24. Microsoft Exchange 2007 Integration OCS 2007

  25. Communication Server 1000 Release 5.5 Exchange 2007 Unified Messaging • Solution to deliver Unified Messaging capabilities with Microsoft’s Exchange 2007 integrated in CS 1000 Rls 5.5 • Features from Exchange/UM server 2007 available: • Auto-Attendant • Subscriber Access • Call Answer • Play-on-Phone • Message Waiting Indicator (using Geomant MWI add-in for Exchange server)

  26. > Mobile Extension for Generic Mobiles > > > SIP DECT Fixed Mobile Convergence Wireless Handsets Communication Server 1000 Release 5.5 Content to Be Covered

  27. Communication Server 1000 Release 5.5 Mobile Extension for Generic Mobiles Mobile X

  28. Communication Server 1000 Release 5.5 Mobile Extension (Mobile X) General Overview • FMC for Generic Cell devices • Communication Server 1000 Native features • One Number Reachabilty & Business identity • DTMF feature access

  29. Vilken hårdvara krävs för Mobile Extension? • CS1000E • CS1000E - CP PM processor (in-skin) eller CP PIV processor (Motorola Chassis) • CS1000E SA - Standard Availability • Enkel processor – CPPM • CS1000E HA - High Availability • Dubbla processorer – CPPM eller CP PIV • Cabinet eller Chassis form faktor • CS1000 M • CS1000M Single Group - CP PIV • CS1000M Multi Group - CP PIV • Large TDM System • Meridian 1 Option 81C (CP-PIV) (med minst 1st VGMC) • Meridian 1 Option 61C (CP-PIV) (med minst 1st VGMC) IP/Hybrid TDM

  30. Mobile Extension: Allmänt • CS1000 Mobile Extension funktionen ger möjlighet att ansluta mobiltelefoner som fungerar som anknytningar i växeln. • Inkommande samtal kopplas automatiskt ut till mobiltelefon som är kopplad till anknytningsnummer som rings. Samtal från mobiltelefon rings med samma typ av nummerplan som används inom växeln i övrigt. • Samtalskontroll som används för annan fast anknytning gäller på samma sätt för mobiltelefonen. • Mobila användare konfigureras med en Universal Extension (UEXT) vilket är den logiska/virtuella kopplingen till användarens mobiltelefon. • En Mobil-användare kan också ha en bordstelefon (digital, IP etc) som komplement till Universal Extension. Detta är inte obligatoriskt utan är en möjlighet.

  31. Mobile Network PSTN Mobile Extension: System överblick Användare B’s mobiltelefon Telefon C Service DN eller Mobil Direkt Access UEXT-B CS1000 ISDN Telefon A Användare B’s telefon

  32. Mobil Nät PSTN Samtal till mobil-användares anknytning Användarens mobil telefon DN 687 50020 UEXT ringer ut till mobil nr 68750020 UEXT ISDN PRI CS1000 Trunk eller internt samtal till Mobil-användare (DN 4000) Ringer på användarens fasta telefon med DN 4000

  33. Samtalsrelaterade funktioner • Dom samtalsrelaterade funktioner som stöds i denna release är: • Transport med konsultation and Transport vid påringning. (via FFC) • Treparts Konferans (via FFC) • Call Handoff mellan mobil och fast telefon om så konfigurerat (via Handoff knapp) • När ett samtal etablerats till en Mobile extension användare, kan Transport och Konferans funktioner initieras via användande av MFAC signal. • Call Handoff funktionen aktiveras via knapp på den fasta telefonen.

  34. Communication Server 1000 Release 5.5 Mobile X Call Management Call Handoff • An established call between the Mobile phone and the desk phone • The desk phone must be configured with a Handoff Key • Desk Phone and Universal Extension share the same DN • A Conference Circuit is required to perform this operation Call Forward Functionality • Call Forward All Calls, No Answer, Busy • Call Forward Internal calls Group Hunt and Call Restrictions Further Call in progress features • Transfer, Blind & Consultation • Three Party Conference Converged Office Status • Online, In a Call

  35. > > > SIP DECT Fixed Mobile Convergence Wireless Handsets Communication Server 1000 Release 5.5 Content to Be Covered

  36. SIP DECT

  37. SIP DECT Overview

  38. DECT Handset 4027 • 20 Phonebook memory • Redial list • 5 ringer volume levels • 20 ringer melodies • Headset support with 5 volume levels • Predial • Keypad lock • Auto Standby • Mute • Battery Indictor • LCD backlight • Silent Charging DECT Handset 4070 • 20 Phonebook memory • Redial list • 5 ringer volume levels • 20 ringer melodies • Headset support with 5 volume levels • Predial • Keypad lock • Auto Standby • Mute • Battery Indictor • LCD backlight • Silent Charging • Caller Filter • Polyphonic Ring Tones • Vibration alert • Supports Bluetooth Headset (option) • Supports MEM card (option)

  39. > > Fixed Mobile Convergence Wireless Handsets Communication Server 1000 Release 5.5 Content to Be Covered

  40. Wireless Terminals WLAN 802.11a/b/g

  41. Communication Server 1000 Release 5.5 WLAN Handset Portfolio 6140 2211 6120 2210 2212

  42. Communication Server 1000 Release 5.5 WLAN 6100 Handset Introduction Nortel WLAN Handset 6140 Designed for distributed work teams requiring instantaneous communication, working in high noise environments Nortel WLAN Handset 6120 Designed for general office and management staff and providing a reliable option for front-line personnel in high-use environments Fully Interoperable With the Nortel WLAN Handset 2210, 2212 & 2211

  43. > Fixed Mobile Convergence Communication Server 1000 Release 5.5 Content to Be Covered

  44. Fixed Mobile Convergence

  45. Communication Server 1000 Release 5.5 Market & Technology Forces Converge... what is Fixed/Mobile Convergence? Single Number Mobile Extension Dual Mode (Wi-Fi) Common Unified Messaging Telephony Features Fixed/Mobile Convergence Seamless Roaming Business System Integration Instant Messaging Seamless Services E-mail Multimedia/Video GSM/GPRS CDMA/EV-DO IP Multimedia Subsystem (IMS) “will transform telecom” and the types of applications used Explosion in Smart Client Device Penetration Dual Mode & Mobile Extension-based solutions will become table stakes SIP –”The” Standard for fixed & Mobile Clients

  46. Devices Cellular only or with WLAN? Traditional fixed and mobile? SIP soft clients? Combinations of the above? Services Voice and/or data? Data = IM, presence, collaboration, etc Service consistency? Across cellular and IP (fixed or WLAN) Where are services owned? Cellular hosted or CPE Communication Server 1000 Release 5.5 Fixed/Mobile Convergence Key Choices Many forms of FMC, from “simple” to “complete”

  47. Communication Server 1000 Release 5.5 Where Do You Want To Go? Add new services to existing cellular devices • Extend beyond the standard cellular service set • Private/ESN numbering • Conferencing Services • Intelligent call screening and routing Add WLAN access to dual-mode mobiles • Up to 2/3 of cellular calls are made in WLAN coverage • Provide lower cost calls while in WLAN coverage • Improved indoor coverage with WLAN Integrated service to fixed and mobile devices • Incoming services (e.g. call screening/routing, single number, voicemail, etc) • Outgoing services (e.g. same CLI from two devices) FMC can mean many things. Nortel offers solutions that cover all angles.

  48. Communication Server 1000 Release 5.5 Fixed/Mobile Convergence Enterprise Solution Options Single-mode Model(Cellular-only connection) • Extend mobile features hosted within the Enterprise infrastructure (connects to an Enterprise Mobility Gateway). • Single Enterprise Number • Call origination using the Enterprise network to reduce long distance costs • Access to the Enterprise Dial plan & Enterprise Directory • Advanced Call Control • Ability to initiate advanced PBX features (Conf, transfer, Group Calls, etc) Dual-mode Model(Cellular and WLAN connections) • Designed to provide a standards-based SIP client that consolidates cellular and Wi-Fi voice and messaging services • Single Enterprise Number • SIP Voice Client for WLAN connection • No cellular data dependencies • Advanced security options (e.g. VPN IPSec) to provide secure calling from within the Enterprise WiFi network or from internet hotspots FMC services and applicable solutions depend on many factors

  49. Mobile Communication 3100 (Single-Mode) Advanced features and Rich GUI access UC Mobility Solution • Extends telephony capabilities and UC applications to smart phones (BlackBerry, Nokia, Windows Mobile) • CS 1000 (5.0/5.5) • Components: • Mobile Communication Client (MCC)3100 • Mobile Communication Gateway (MCG)3100 • Requires Mobile Communication Client 3100 to be loaded on devices MCC 3100 Cellular Voice Network (GSM or CDMA) Comm Server Enterprise Network SIP LDAP Cellular Data Network (GPRS/EDGE or 1xRTT/EVDO) MCG 3100 Internet Active Directory Nokia/BlackBerry/WM

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